Customer reviews from weber.com
Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4.1
(684 Reviews)
Rating breakdown 684 reviews
5 Stars
401
4 Stars
136
3 Stars
43
2 Stars
40
1 Star
64
81%of customers recommend this product.
(
486 out of
599)
Customer Reviews for Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: theory2
from Maine
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Finicky product that works 90% of the time correctly, 10% of the time electronic problems cause problems with a 15 minute shutdown during which you cannot use the grill and must remove meat and use a different cooking technique.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, June 23, 2023
We appreciate your feedback. We are so sorry to hear you are not completely satisfied with your SmokeFire grill. We want to know more about what is happening to assist you further. Please look for our outreach email soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Divot the Dog
Verified Purchase:Yes
I have had my grill for 2 weeks and have tried several new recipes. Even my dog, Divot, loves the new grill. I went to the butcher shop and purchased several bones. I smoked them for a couple of hours and she loves them. So far everything has been great.I like how quickly the grill reaches the correct temperature.
Written by a customer while visiting weber.com
Customer Rating
1
Major disappointment
on February 15, 2024
Posted by: Gss1537
from Cypress Tx
Expertise:Intermediate
The Ex4 has major design flaws and either I got a lemon or just this model requires special attention. Weber has tried to send replacement parts but basically after a few months the circle of taking it apart starts over again. Sadly, Weber offered 20% off new purchase but I’ll be going with another brand. I’ve been sent a retrofit kit for my hopper, new glow plugs, new auger and now after another month of use I received an E7 error code which is random after just using it so this is random. The problem is all the solutions Weber offers for this grill is not very user friendly to work on or take apart. It is time consuming.
I just realized Weber is phasing out the Smokefire EX4 and EX6 and if you look at new line of pellet grills being offered it is a totally new design with the hopper .
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, February 16, 2024
Your feedback means a lot to us. We are very sorry to learn you are not having a great experience with your SmokeFire EX4. We are here to help. Our team of experts will be reaching out to further assist you. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Horrible experience!!
on August 13, 2024
Posted by: Steve1974
from Alabama
I bought this grill with a bunch of accessories, cover, fold out tray, spent a lot of money. It has been nothing but trouble. It has loaded so many pellets in that when fire catches the grill goes over 600 degrees. Other times it goes out and you can't restart it without going through a 15 minute cooldown even when the grill is cold. I've wasted so much food, time and money on this grill. Weber quality is a thing of the past.
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com
Posted by: Anonymous
from Minnesota
Verified Purchase:Yes
Great grill for quick cooking. Not a good grill for long smoking temperatures to inconsistent. Grill must be cleaned frequently to work properly and it is picky about what kind of pellets you use. Glow plugs and auger motor failed. Weber did take
of the auger motor.
of the auger motor.
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com
Posted by: tooneyj
from Wisconsin
Gender:Male
Verified Purchase:Yes
So far so good. Only issue is wi-fi not working. I contacted Weber two weeks ago. Still no return call. Have to check manually the temps. Other than that very happy.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
3
It's not a Grill Replacement
on January 5, 2021
Posted by: JPac
from Charlotte, NC
Looking at the picks, reading about the extreme temperatures, loving the idea of not needing to babysit my Smokey Mountain smoker and all the other implied benefits.
Let's talk Grilling. Takes a long time to come up to grilling temperature. Does a great job until you open the lid to turn/flip the proteins. The heat immediately escapes, and you are now waiting another long period of time for the temp to return. This is sorta OK for chicken but not a steak unless you like medium well or worse.
First smoke? Hopper filled to capacity, temp set, timer engaged, now it's time to attend to other things rather than babysit the smoker. [Buzzer sound]. About two hours in, I went to moisten the meat. The temperature had dropped to 145 degrees. The screen said add fuel pellets or some such. Opened the hopper, found a cone shaped hole in the pellets (which were from a brand new bag). I had to "stir" the hopper to get pellets to cover the intake hole. Not my idea of not babysitting the heat.
In summary, to much wasted fuel for a couple steaks, too long to recover temperature, not reliable feeding of pellets.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, January 10, 2021
Hi, We are sorry you are having a bad experience. If you leave the lid open, heat will escape. We have came out with updated parts that will help fix these issues your having. We have contacted you via email to help you out with this issue. Thank you!
Written by a customer while visiting weber.com
Customer Rating
5
So far so good, it does what I was hoping for.
on January 5, 2021
Posted by: Tarheel
from North Carolina
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I purchased the Gen 2 EX-4 for Christmas. I have reverse seared steaks & tuna. Grilled a tri tip & lobster & have smoked ribs & pork butt. Everything turned out well and had a surprisingly good amount of smoke flavor. Having used a pellet grill in the past I was never satisfied with the flavor but the smokefire far surpassed my previous pellet grill.
I would recommend this to a friend!
Written by a customer while visiting weber.com