Customer reviews from weber.com
Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4.1
(684 Reviews)
Rating breakdown 684 reviews
5 Stars
401
4 Stars
136
3 Stars
43
2 Stars
40
1 Star
64
81%of customers recommend this product.
(
486 out of
599)
Customer Reviews for Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Carlsonlake you
from North Dakota
Gender:Male
Verified Purchase:Yes
You have to clean it after each use no matter what temp you cook at . Or it will not work and you might get a fire,
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com
Posted by: Butch 123
from Ohio
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I have had this a month and it has worked as expected.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Gary J711
from Detroit
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
We stored the temperature probes in the drawer, where we were told to keep them and had a grease fire down there on our 2nd use and melted them. doesn't feed very well all the time either.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, July 16, 2022
We are sorry to hear that your SmokeFire EX4 is causing issues for you but look forward to helping solve this issue.
We would like to hear more about this experience. Please lookout for an email from our Support team.
We would like to hear more about this experience. Please lookout for an email from our Support team.
Written by a customer while visiting weber.com
Posted by: Bham Alabama
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Glow plug, glow plug harness, and now the fan have malfunctioned in the first 6 months of ownership and have used it less than 10 times.
Response from weber.comBy Weber Grills, Consumer Care, July 19, 2022
Thank you for your feedback. We are sorry to learn about the difficulty you are having getting your new grill to work reliably! We expect more from our products.
We'll make sure that we get to the bottom of your issue and get you grilling very soon. Please look for a follow-up from our Support team soon. Thank you!
We'll make sure that we get to the bottom of your issue and get you grilling very soon. Please look for a follow-up from our Support team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Swanny
from Toronto Canada
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
A beautifully engineered machine that is very easy to use and control. Everything we've smoked has come out with professional pit master quality! The grill also gets nice and hot so it's much more than just a smoker. Love it!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Wookyle
from Massillon OH
Gender:Male
Verified Purchase:Yes
Outstanding quality. Guaranteed perfect cooks every time. The Weber brand remains the leader in the BBQ industry.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: New to smokers
from Michigan
Verified Purchase:Yes
I just hope the shutdown to be quicker and quieter
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Lowkey
from Michigan
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
This smoker is fantastic and very easy to use. This smoker will keep the heat for as long as needed. It is very easy to clean with included tool and is a must to keep everything working properly.
I would recommend this to a friend!
Written by a customer while visiting weber.com