Customer reviews from weber.com
Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4.1
(684 Reviews)
Rating breakdown 684 reviews
5 Stars
401
4 Stars
136
3 Stars
43
2 Stars
40
1 Star
64
81%of customers recommend this product.
(
486 out of
599)
Customer Reviews for Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: J Lman
from Melbourne FL
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The SmokeFire grill is everything I thought it would be. It gets up to temperature quickly and maintains my set temperature. The app and grill work in sync and make it very easy to monitor the cook. I’m looking forward to smoke great smoking and grilling!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Lake Almanor Ca.
Gender:Male
Verified Purchase:Yes
Great smoker, It makes the best beer can Chickens. I also like that it will grill at 600 degrees.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
4
This is a great way into the world of smoking...
on July 9, 2022
Posted by: Anonymous
from Old Bridge NJ
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I have done several smokes after pull this out of my garage and I would have to say I am so impressed with the ease of use. Also it have the Wife Acceptance Factor so that also a win.
My only issue is so far is the waste of unused pellets at the end of a use.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: GorGrilla
Gender:Male
Verified Purchase:Yes
Pellets should not be stored in smoke fire while not in use. Empty hopper and store in air tight container. Vacuum smoke fire after each use to keep clean. Monitor and change plug frequently if smoke fire is used each weekend.
We have had issues with temperatures dropping and food not cooking. Even with WiFi to the App, the smoke fire requires constant monitoring to make sure it is functioning properly. When it works, the meat is amazingly delicious and tender; when it doesn’t work, it’s a huge disappointment and embarrassing with guests.
We have had issues with temperatures dropping and food not cooking. Even with WiFi to the App, the smoke fire requires constant monitoring to make sure it is functioning properly. When it works, the meat is amazingly delicious and tender; when it doesn’t work, it’s a huge disappointment and embarrassing with guests.
Response from weber.comBy Weber Grills, Consumer Care, July 12, 2022
Thank you for your feedback. We appreciate that you have been a long-time SmokeFire griller. Thank you!
We apologize for the recent issues you have experienced with temperature drops and inconsistent results. We would never want to be the source of entertainment embarrassment!
With some simple troubleshooting, we can help improve your grilling experience. Please look for an email outreach from our Support team soon. Thank you!
We apologize for the recent issues you have experienced with temperature drops and inconsistent results. We would never want to be the source of entertainment embarrassment!
With some simple troubleshooting, we can help improve your grilling experience. Please look for an email outreach from our Support team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: David P. Wuestner, Sr.
from Brigantine NJ
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Can't get it to work. I was sent replacement parts, will see if that helps this weekend!
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, July 12, 2022
Thank you for your feedback. We are sorry that your first use did not go as planned! We would never expect a new grill to have startup issues.
We're glad to hear that the Weber Support team was able to diagnose the issue and send replacement parts under your grill's warranty. We are always here to help!
We look forward to hearing about your successful first cook. Please look for an email follow-up soon. Thanks for being part of the Weber family!
We're glad to hear that the Weber Support team was able to diagnose the issue and send replacement parts under your grill's warranty. We are always here to help!
We look forward to hearing about your successful first cook. Please look for an email follow-up soon. Thanks for being part of the Weber family!
Written by a customer while visiting weber.com
Posted by: D.Whitaker
from Georgia
Gender:Male
Verified Purchase:Yes
Great smoker, simple to use. Done ribs and pork shoulders a couple of times, turned out great.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Charlotte, NC
Gender:Male
Verified Purchase:Yes
The glow plug / ignitor for my Smokefire has stopped working less than a year after purchasing. At most I have used the grill 15 times during this period. I would expect the part to last way longer than this and according to Weber's information, it is supposed to last for at least 50 cooking sessions.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, July 12, 2022
Thank you for your feedback. We are surprised to hear that your glow plug stopped working after a small number of cooks, that is definitely not what we expect!
Factors like maintenance and pellet quality can affect the glow plug's performance. We recommend using fresh Weber pellets and cleaning excess grease from the burnpot regularly for the best results.
We would like to know more about your experience and offer our support. Your grill is covered under warranty and we are here to help!
Please look for an email outreach from Weber's Support Team soon. Thank you!
Factors like maintenance and pellet quality can affect the glow plug's performance. We recommend using fresh Weber pellets and cleaning excess grease from the burnpot regularly for the best results.
We would like to know more about your experience and offer our support. Your grill is covered under warranty and we are here to help!
Please look for an email outreach from Weber's Support Team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Mark 8
from Glencoe MN
Verified Purchase:Yes
I have had a lot issues with my Smoke fire, I have had to replace the Glow Plug 4 times, The grill shuts down for no reason, The auger feed motor failed, In the middle of Cooking the Grill shuts down.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, July 16, 2022
Please accept our apologies for your frustration, that is not the experience we want our loyal Weber fans to have.
We are looking into what caused this matter. So we can provide further assistance, our kind Support team would like to follow up with you. Please be on the lookout for an email, thank you!
We are looking into what caused this matter. So we can provide further assistance, our kind Support team would like to follow up with you. Please be on the lookout for an email, thank you!
Written by a customer while visiting weber.com