Customer reviews from weber.com
Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4.1
(684 Reviews)
Rating breakdown 684 reviews
5 Stars
401
4 Stars
136
3 Stars
43
2 Stars
40
1 Star
64
81%of customers recommend this product.
(
486 out of
599)
Customer Reviews for Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Parkhurst
from Illinois
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Long time gas Weber grill fan along with some charcoal and electric smoker history. Grill controls are questionable and recommend manual operation only. I’ve made some excellent meals on it and saved others with backup grills or ovens. I’m not sold on these pellet grills in general. Pellet cost is excessive..
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, January 4, 2022
We appreciate your thorough feedback. Our apologies for the inconvenience you have experienced. We want you to love your SmokeFire grill as much as all of your other Weber products.
Maintenance and pellet quality are key to your grill's performance.
A couple of keys to remember:
1. Use fresh Weber pellets for best results.
2. Do not use old, wet, or degraded fuel as dust can cause clogs.
3. Purge hopper completely when not in use for two or more weeks.
4. Make sure pellet dust doesn't build up in the hopper chute
Please look for an email outreach from our Support team soon. We're here to help! Thanks!
Maintenance and pellet quality are key to your grill's performance.
A couple of keys to remember:
1. Use fresh Weber pellets for best results.
2. Do not use old, wet, or degraded fuel as dust can cause clogs.
3. Purge hopper completely when not in use for two or more weeks.
4. Make sure pellet dust doesn't build up in the hopper chute
Please look for an email outreach from our Support team soon. We're here to help! Thanks!
Written by a customer while visiting weber.com
Posted by: DerekW66
from Roanoke, Va
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Wonderful machine, makes smoking super easy. The app needs work. Convoluted and not smooth to operate. I still don’t know how to start and adjust the temps using the app.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, January 18, 2022
We appreciate your feedback. Thanks for being a Weber fan! It's awesome to hear that you love your new grill. We understand that you're not having as much fun with the app. We're sorry about that!
To adjust the temperature from the app, open up the Weber Connect app and pair your phone to SmokeFire.
Probe Dashboard > Grill Controls > Set Target Temperature
Our Support team is here to help! Please look for an email outreach from us soon. Thanks again!
To adjust the temperature from the app, open up the Weber Connect app and pair your phone to SmokeFire.
Probe Dashboard > Grill Controls > Set Target Temperature
Our Support team is here to help! Please look for an email outreach from us soon. Thanks again!
Written by a customer while visiting weber.com
Posted by: S saenz
from The real south texas. Not San Antonio
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I love this grill really easy to use. Food comes out great. I would buy this again
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Travis B.
from Indiana
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Cooks great, loved everything I have made so far. Warms up quick, and the temperature probes that came with it make it super easy to check meats internal temp.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Fang-smoke
from Houston, TX
Gender:Male
Verified Purchase:Yes
The control is easy to use and to control. Small led a pork shoulder and it was a great cook. Smoke was light, but that was my decision I’ll work the smoke into the cooks later.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Mag's
from Indiana
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
So far so good. I have used it 4 or 5 times after the burn off. The reviews are right you have to clean it often but not a big deal as I keep it clean anyway. It warms up quickly and holds a temp pretty steady. Only issue so far is the pellets still don't slide down the auger shaft very well well so you have to keep an eye on it when it gets low!
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, February 1, 2022
Thank you for your feedback. We are thrilled to hear that you love your new SmokeFire EX4 Wood-Fired Pellet Grill!
Easy-to-adjust factors like pellet quality can make a huge difference in the performance of your grill. We recommend using fresh Weber pellets in your SmokeFire. Fresh pellets will snap when broken in half, not crumble. Dusty, crumbly pellets can create many unwanted issues such as auger jams and pellet bridging.
Your grilling experience is important to us! Please look for an email outreach from our Support team soon. Thanks for being a Weber fan!
Easy-to-adjust factors like pellet quality can make a huge difference in the performance of your grill. We recommend using fresh Weber pellets in your SmokeFire. Fresh pellets will snap when broken in half, not crumble. Dusty, crumbly pellets can create many unwanted issues such as auger jams and pellet bridging.
Your grilling experience is important to us! Please look for an email outreach from our Support team soon. Thanks for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: Frank from New Orleans
from New Orleans area
Gender:Male
Verified Purchase:Yes
I have 3 Weber grills: a Genesis 335, a Weber deluxe kettle, and the Smokefire EX-4. When it works well, it’s fantastic, but I’ve had enough intermittent and unexpected issues to not give a 5-star rating. I have the Gen2 of the Smokefire ex4 , but I still have had several flameouts. The solution has always been relative easy—vacuum the bed of the grill and the fire pot and restart.
I don’t like the hopper design (too easy to waste a ton of pellets between hopper and grill, don’t like the grease control, but I love the looks the software, the four probes, the range of heat, and the end product that comes off the grill. I have found that Weber brand pellets produce fewer problems in the hopper (your results may vary)
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, February 10, 2022
Thank you for being a long time Weber fan!
Your feedback regarding the Smokefire EX4 means a lot to us!
We are so sorry to learn you are having flame outs and the pellet loss between the grill.
Cleaning the burn pot is the right way to go about correcting flame outs.
We want to know more about when you are having the flame outs, so we can help you prevent this from happening.
Our team is reaching out via email to assist you further.
Your grilling photos are amazing, thank you for sharing!
Your feedback regarding the Smokefire EX4 means a lot to us!
We are so sorry to learn you are having flame outs and the pellet loss between the grill.
Cleaning the burn pot is the right way to go about correcting flame outs.
We want to know more about when you are having the flame outs, so we can help you prevent this from happening.
Our team is reaching out via email to assist you further.
Your grilling photos are amazing, thank you for sharing!
Written by a customer while visiting weber.com
Posted by: Jeff LM
from Dallas Texas
Verified Purchase:Yes
Easy to use. Holds Temperature very well. Subtle smoke.
I would recommend this to a friend!
Written by a customer while visiting weber.com