Customer reviews from weber.com
Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4.1
(684 Reviews)
Rating breakdown 684 reviews
5 Stars
401
4 Stars
136
3 Stars
43
2 Stars
40
1 Star
64
81%of customers recommend this product.
(
486 out of
599)
Customer Reviews for Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Customer Rating
5
One Year Review
on December 13, 2021
Posted by: Geo B
from Green Ohio
Gender:Male
Expertise:Intermediate
High quality engineering and materials. Easy to assemble. We use primarily for smoking at low temperatures. Controls are easy and intuitive. Holds temperature very well in all Ohio weather conditions. Bought the wet smoking kit out of concern for excessive grease buildup mentioned in other reviews. Stopped using it. Trim the fat from your meat and clean your smoker every 1-2 uses and you won't have any problems. The temperature probe works very well. Dry rubs have worked best for us on beef and pork.
Written by a customer while visiting weber.com
Posted by: Anonymous
from Texas
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Really pleased with pellet grill. I think Weber did a solid job on this grill. Maybe a little high on price ...but what isn't these days. Really like being able to cook steaks just like my old gas Weber as well as smoking other meats and foods.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Rhen
from Schertz,TX
Gender:Male
Verified Purchase:Yes
I love it! Easy to use and everything tastes amazing
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: MIKE KNEALE
from ENGLEWOOD, CO
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I bought it because I trusted the brand. I have Gen 2 Weber gas grill also. Smoker works as advertised!!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: jpdohe
Verified Purchase:Yes
Great product, easy to use, thoughtfully engineered.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Tarheeldeputy
from Greenville, NC
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Love the grill. It is truly an all in one grill. I have cooked steak, ribs, chicken wings, chicken and it has been great! Highly recommend and also customer service has been great. Had a damaged part and had the replacement in two days
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Jman1250
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
This unit gets really hot, but you do get a lot of ashes out of the fire
Response from weber.comBy Weber Grills, Consumer Care, January 2, 2022
Thank you for being a long time Weber fan! We greatly appreciate you taking the time to share your feedback regarding the Smokefire EX4. We are happy to hear your grill is getting hot and you are enjoying grilling on it.
We designed Smoke Fire to direct ash (and grease) downward, avoiding food as much as possible.
Wood naturally produces ash while burning, so there is a possibility with any pellet grill that some ash is found inside of and below, the cookbox.
Weber engineers took great measures to uniquely design a pellet grill that directs ash down and into an enclosed system so that very little ash should ever reach the cooking grate area.
You'll notice more than usual the first time your grill is used, and that is okay. We recommend cleaning the burn pot and cookbox push the ash into the ash and grease drawer with the provided Weber scraper. See your owner's manual for more details.
Please keep in mind the grill is designed for Weber all natural pellets for optimal performance.
Our team has reached out via email to see if you need anything further. Thank you!
We designed Smoke Fire to direct ash (and grease) downward, avoiding food as much as possible.
Wood naturally produces ash while burning, so there is a possibility with any pellet grill that some ash is found inside of and below, the cookbox.
Weber engineers took great measures to uniquely design a pellet grill that directs ash down and into an enclosed system so that very little ash should ever reach the cooking grate area.
You'll notice more than usual the first time your grill is used, and that is okay. We recommend cleaning the burn pot and cookbox push the ash into the ash and grease drawer with the provided Weber scraper. See your owner's manual for more details.
Please keep in mind the grill is designed for Weber all natural pellets for optimal performance.
Our team has reached out via email to see if you need anything further. Thank you!
Written by a customer while visiting weber.com
Posted by: James Swinehart
from Sweet Home Oregon
Gender:Male
Verified Purchase:Yes
been a weber fan for over 40+ years , but not happy with SmokeFire it keeps loosing temp & shutting down when grilling
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, January 2, 2022
Hello, thank you for being a long-time Weber fan and for taking the time to share your feedback. We are here to help address some of the issues that you shared. We want you to have the best possible experience with your SmokeFire grill.
Please look for an email outreach from our Support team soon. Thank you!
Please look for an email outreach from our Support team soon. Thank you!
Written by a customer while visiting weber.com