Customer reviews from weber.com
Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4.1
(684 Reviews)
Rating breakdown 684 reviews
5 Stars
401
4 Stars
136
3 Stars
43
2 Stars
40
1 Star
64
81%of customers recommend this product.
(
486 out of
599)
Customer Reviews for Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Kolton
from Minnesota
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Works great! Very pleased with the quality of the smoker, also love the Weber connect app.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Allan G.
from Long Island, NY
Gender:Male
Verified Purchase:Yes
So far so good. Still learning the best way to cook different meats and poultry. I'm going to try the reverse cooking method of some steaks tonight. always checking the Weber website for different cooking recipes.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: R. Schmi
from South Carolina
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Cooks great shuts down in middle of cook periodically
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, November 9, 2021
We appreciate your feedback. We would never expect your SmokeFire grill to shut down under normal conditions. We want you to love your grill and have great experiences when you use it!
Our Support team is here to help. We want to know more about what is happening when you grill so we can ensure you're getting the consistency we expect from your SmokeFire grill. Please look for our email outreach. Thanks for being a Weber fan!
Our Support team is here to help. We want to know more about what is happening when you grill so we can ensure you're getting the consistency we expect from your SmokeFire grill. Please look for our email outreach. Thanks for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: Tstrade Colorado
from Grand Junction, CO
Gender:Male
Verified Purchase:Yes
This is my first smoker and I am very pleased. While the grille itself take some ongoing maintenance that I am not accustomed to and has taken some getting used to but the end product is great. I have smoked baby back ribs, hamburgers, ham steaks, whole chicken, pork shoulder and spare ribs and they have all come out excellent. Now I am planning on smoking a Turkey for Thanksgiving and I am hoping it comes out as good as the other meats have. All and all, it is a Weber and I am a huge Weber fan.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: PMD III
from Alexandria VA
Verified Purchase:Yes
My first time using was to smoke a turkey as a trial run for smoking another one at Thanksgiving. It looked beautiful but the skin was not crispy at all, and I guess I overcooked it because parts of were drying. The overcooking was my problem because I had one of the thermometers touching a bone so it was not reading correctly. But I do not know how to make the skin crispy. Maybe its just now something that happens when you smoke?
Response from weber.comBy Weber Grills, Consumer Care, November 20, 2021
Thank you for your feedback! We are happy to hear that you had beautiful results with your first experience smoking a turkey on your SmokeFire. We're sorry to hear that your probe was touching the bone but we're glad to know that you're going to give it another try!
Our recommendation for crispy skin is basting the bird with melted butter. We're sending you an email follow-up now with more information. Thanks again for your feedback and for being a Weber fan!
Our recommendation for crispy skin is basting the bird with melted butter. We're sending you an email follow-up now with more information. Thanks again for your feedback and for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: M. Meddoun
from Texas
Gender:Male
Verified Purchase:Yes
It works great. I am not experienced and I am able to get good results. I have not tested the high temperature cooks.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Reoshe
from Florida
Gender:Male
Verified Purchase:Yes
Ash blows all over food. I have done many cooks on smokeFire with fatty meats and there has been no improvement on the fly around ash. I like everything else about the grill. I can’t get passed the ash issue.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, November 22, 2021
Thank you for being a Weber fan! We greatly appreciate your feedback on the Smokefire EX4 grill.
We designed Smoke Fire to direct ash (and grease) downward, avoiding food as much as possible.
Wood naturally produces ash while burning, so there is a possibility with any pellet grill that some ash is found inside of and below, the cookbox.
Weber engineers took great measures to uniquely design a pellet grill that directs ash down and into an enclosed system so that very little ash should ever reach the cooking grate area.
You'll notice more than usual the first time your grill is used, and that is okay. We recommend cleaning the burn pot and cookbox push the ash into the ash and grease drawer with the provided Weber scraper. See your owner's manual for more details.
Please keep in mind the grill is designed for Weber all natural pellets for optimal performance.
As always please let us know if you have any further questions. Our team has reached out via email to discuss this further. Thank you!
We designed Smoke Fire to direct ash (and grease) downward, avoiding food as much as possible.
Wood naturally produces ash while burning, so there is a possibility with any pellet grill that some ash is found inside of and below, the cookbox.
Weber engineers took great measures to uniquely design a pellet grill that directs ash down and into an enclosed system so that very little ash should ever reach the cooking grate area.
You'll notice more than usual the first time your grill is used, and that is okay. We recommend cleaning the burn pot and cookbox push the ash into the ash and grease drawer with the provided Weber scraper. See your owner's manual for more details.
Please keep in mind the grill is designed for Weber all natural pellets for optimal performance.
As always please let us know if you have any further questions. Our team has reached out via email to discuss this further. Thank you!
Written by a customer while visiting weber.com
Posted by: Rickity1
from New Lenox, IL
Gender:Male
Verified Purchase:Yes
Relatively easy to operate. Very user friendly, Weber app makes it easy to keep track of your temperature and progress of your food.
I would recommend this to a friend!
Written by a customer while visiting weber.com