Customer reviews from weber.com
Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4.1
(684 Reviews)
Rating breakdown 684 reviews
5 Stars
401
4 Stars
136
3 Stars
43
2 Stars
40
1 Star
64
81%of customers recommend this product.
(
486 out of
599)
Customer Reviews for Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Customer Rating
5
Great food for a not so get cook!
on October 12, 2021
Posted by: SWStevenson
from Dallas, TX
Gender:Male
Expertise:Intermediate
The smoke grill is the most accurate way to cook outside. I haven’t over or under cooked any meal, which is a miracle.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: J Cox
Gender:Male
Verified Purchase:Yes
I Love my grill and have enjoyed the food I've cooked. The reason I am only giving 4 stars instead of 5 is because of the ashes. They are supposed to go into the drawer on the grill but for some reason alot of ashes have ended up on my meat. I have to pull the skin off or put the meat inside some tinfoil to be able to eat it. Other than that it's an amazing grill!!!
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, October 23, 2021
We are excited to learn that you love your new SmokeFire grill! Thank you for your feedback.
We're sorry to hear that you are disappointed with the ash in your grill. We designed SmokeFire to direct ash and grease downward, avoiding food as much as possible. Wood naturally produces ash while burning, so there is a possibility with any pellet grill that some ash is found inside of, and below, the cookbox.
Weber Engineers took great measures to uniquely design a pellet grill that directs ash down and into an enclosed system so that very little ash should ever reach the cooking grate area. You'll notice more than usual the first time your grill is used, and that is okay.
We recommend cleaning the burn pot and cooking chamber after the first cook by pushing the ash into the ash and grease drawer with the provided Weber scraper.
For those using other brands of fuel, we believe the grill will reach optimal performance using Weber premium hardwood pellets.
Our Support team is here to help and we will reach out to you to make sure that you're getting the best possible experience from your grill. Thank you again for being a SmokeFire fan!
We're sorry to hear that you are disappointed with the ash in your grill. We designed SmokeFire to direct ash and grease downward, avoiding food as much as possible. Wood naturally produces ash while burning, so there is a possibility with any pellet grill that some ash is found inside of, and below, the cookbox.
Weber Engineers took great measures to uniquely design a pellet grill that directs ash down and into an enclosed system so that very little ash should ever reach the cooking grate area. You'll notice more than usual the first time your grill is used, and that is okay.
We recommend cleaning the burn pot and cooking chamber after the first cook by pushing the ash into the ash and grease drawer with the provided Weber scraper.
For those using other brands of fuel, we believe the grill will reach optimal performance using Weber premium hardwood pellets.
Our Support team is here to help and we will reach out to you to make sure that you're getting the best possible experience from your grill. Thank you again for being a SmokeFire fan!
Written by a customer while visiting weber.com
Posted by: Baltimore Jack
from Baltimore, MD
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Still learning this cooker, but so far, so good. After 3 cooks, I'm very happy with the evenness of the heat, and the smoke signature, which is present but not overpowering. Ribs and 2 briskets came out terrific.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Rman
from Texas
Gender:Male
Verified Purchase:Yes
Had two other electric smokers and this one is by far the best. Smokes meat perfect and looks great!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Mike Bud
Verified Purchase:Yes
It puts out a lot more smoke than my last pellet grill. The app and controls are second to none.
Written by a customer while visiting weber.com
Customer Rating
5
Awesome Pellet Grill BBQ
on October 23, 2021
Posted by: Harhart
from Ottawa
Gender:Male
Expertise:Intermediate
I purchased the Smokefire over six weeks ago and I am very happy with the results. I’ve cooked burgers, sirloin roast beef, whole chicken, chicken wings, ribs, and meatloaf, potatoes, vegetables. I cooked two turkeys and one duck for Thanksgiving meal which turned out awesome as family guest were amazed how moist and the flavourful the birds turned out.
The only one neg thing to mention is that I have to keep moving the pellets around in the hopper as I keep getting pellet voids, where the bbq loses its temperature.
The phone app is user friendly allowing wifi and Bluetooth to operate the bbq. Great recipes to try out with step by step instructions.
The only one neg thing to mention is that I have to keep moving the pellets around in the hopper as I keep getting pellet voids, where the bbq loses its temperature.
The phone app is user friendly allowing wifi and Bluetooth to operate the bbq. Great recipes to try out with step by step instructions.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, October 25, 2021
Thank you for your feedback! We are absolutely thrilled to learn that you are loving your new SmokeFire grill. We love that you have tried making so many different things and that they all turned out great! Thanks for sharing those photos, we always love to see what our fans are cooking up!
We are sorry, however, to hear about the issues you are having with your pellet feed. It sounds like your pellet quality may need to be inspected. We recommend using Weber pellets for the best results. It is also crucial that pellets be stored in an airtight container or they can quickly deteriorate in quality due to moisture. Pellets should "snap" when you break one in half to ensure freshness.
Pellet voids can happen, under the best conditions, but fresh pellets will help reduce this issue.
Our Support team is sending you a follow-up email to see if there is anything else we can do to help. Please look for our message soon.
Thanks again for your feedback and for being part of the Weber SmokeFire family!
We are sorry, however, to hear about the issues you are having with your pellet feed. It sounds like your pellet quality may need to be inspected. We recommend using Weber pellets for the best results. It is also crucial that pellets be stored in an airtight container or they can quickly deteriorate in quality due to moisture. Pellets should "snap" when you break one in half to ensure freshness.
Pellet voids can happen, under the best conditions, but fresh pellets will help reduce this issue.
Our Support team is sending you a follow-up email to see if there is anything else we can do to help. Please look for our message soon.
Thanks again for your feedback and for being part of the Weber SmokeFire family!
Written by a customer while visiting weber.com
Posted by: LookAtMe
from Texas
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I enjoy cooking on this SmokeFire EX4, because of the accuracy and ease of use. The temperature is always on target and the phone app helps stay informed while working on other food items in the kitchen away from the grill. LOVE IT!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Mission Kansas
Gender:Male
Verified Purchase:Yes
Took me awhile to decide which grill I wanted but glad I chose the SF4. I've done turkey,chicken,pork loin,steaks and gonna do ribs this coming weekend. So far I've been thoroughly impressed and love the fact I can crank the heat and sear instead having to buy a sear plate.
I would recommend this to a friend!
Written by a customer while visiting weber.com