Customer reviews from weber.com
Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4.1
(684 Reviews)
Rating breakdown 684 reviews
5 Stars
401
4 Stars
136
3 Stars
43
2 Stars
40
1 Star
64
81%of customers recommend this product.
(
486 out of
599)
Customer Reviews for Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Customer Rating
5
2nd Gen SmokeFire EX4 - Downloaded App and Fire Up
on October 6, 2021
Posted by: BAH-1
from Greenville, SC
Gender:Male
Verified Purchase:Yes
Great Grill/Smoker 1st Pellet Smoker Easy to Assemble and Fired right Up !
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Nancy.L
from Mahopac, NY
Gender:Female
Verified Purchase:Yes
Versatile and easy to use. I consider it another valuable appliance for my home. I’m a grill / smoker novice, but getting great results.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: TennDon
Verified Purchase:Yes
Display is very difficult to read. There is little contrast and brightness is too low to be seen in sunlight with out being shaded.
Also, it seems the software is constantly updating making me suspicious that there are a number of inherent problems.
Also, it seems the software is constantly updating making me suspicious that there are a number of inherent problems.
Response from weber.comBy Weber Grills, Consumer Care, October 9, 2021
Thank you for your feedback. We are sorry to learn that you are having difficulty reading the display in the sunlight. Like other screens, it will be easier to view the screen out of direct sunlight. We will definitely bring your feedback to our team for consideration. Our app is updated for many reasons, like providing new features, added security and stability, and other improvements. We understand your concern and hope that you will find the updates helpful. Our Support team would like to know more about your experience and offer help with any other questions or concerns you may have. Please look for our outreach email soon. Thanks!
Written by a customer while visiting weber.com
Posted by: J701W
from North Dakota
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
It stops working mid-smoke. Turns Out the glow plug hookup was melted onto the glow plug. Just got it changed. I really hope it works better now. This thing has given me problems since the first time I used it.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, October 11, 2021
Thanks for your feedback. We're sorry to learn that your glow plug assembly melted onto your glow plug! That is definitely not normal. Our Support team is going to send you a follow-up email so we can help make sure your new glow plug assembly is ready to go. Under normal circumstances, your glow plug will only glow for the first few minutes while it is igniting the fuel in your grill. It is normal to see it go out after that.
Please look an email from our Support team so we can be sure that you have everything you need to get the best experience from your new SmokeFire grill. Thanks!
Please look an email from our Support team so we can be sure that you have everything you need to get the best experience from your new SmokeFire grill. Thanks!
Written by a customer while visiting weber.com
Posted by: Jabron Lames
from Indianapolis, IN
Gender:Male
Verified Purchase:Yes
So far so good had several weeks used 3x. Absolutely ruined a brisket, made some great wings and then incredible pork belly burnt ends. The hopper is great no issues with it thinking it’s empty. The temp gauges are spotty by 10 degrees and I get hot spots. It’s a pain to clean and the ash needs Brooke’s to the hole it doesn’t just fall In. The app is great. All things considered 9/10 I’m very happy
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: AdamNJ
from New Jersey
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Super simple and cooks everything to perfection. Replacing parts is easy and the app is the best I’ve used
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: wmcs
from Sonoma County, CA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
This is my first pellet smoker. I have owned wood, charcoal, gas and electric smokers in the past. I have used my EX4 a dozen times since purchasing it and love the convenience and great results. This smoker is ready to smoke quickly. Setting a thermostat to smoke almost seems like cheating. The Weber wood pellets produce a excellent tasting smoke. The hopper does need some attention every hour or so to make sure the pellets are flowing into the funnel. Being able to adjust temperature and shut down the grill from my cell phone while sitting in my recliner seems incredibly lazy, but I like it. I did research pellet smokers prior to buying, and there are some strong opinions out there. I am really happy with my 2nd gen EX4.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
3
Getting Better
on October 12, 2021
Posted by: Jason Indiana
from Indiana
Gender:Male
Expertise:Intermediate
I am still on the fence with this grill, but after a successful 6 hour cook and 8 hour cook, I am hopeful. I have had the grill for about 2 months and it is 2 for 4 so far on low slow cooks. It has always done fine at high temps (above 300). It is 2 for 4 on low and slow cooks which is why I bought it. First slow cook, shut down and froze with no warning 2 times. Weber sent a new controller and new auger; I installed. Second slow cook, shut down and froze with no warning 1 time. Weber sent a new motherboard; I installed. Third slow cook, it worked. Fourth slow cook, it worked. I know I took a risk on this grill but that is because I already own 2 other Weber grills and think they are great. Weber did acknowledge that the grill hasn't been right and has tried to make up for it. It seems to be on the right side of working now, but after some failures, I am a little hesitant to call it fixed.
Response from weber.comBy Weber Grills, Consumer Care, October 13, 2021
Thank you for your feedback. We are happy to hear that you have had greater success with your SmokeFire recently. Your satisfaction is very important to us and it is good to learn that our Support team was able to help you with the issues you were having.
We will always be here to help if you need anything else. Please look for an email outreach from us soon as we will want to know how things are going! Thanks again for sticking with us and for being a Weber fan.
We will always be here to help if you need anything else. Please look for an email outreach from us soon as we will want to know how things are going! Thanks again for sticking with us and for being a Weber fan.
Written by a customer while visiting weber.com