Customer reviews from weber.com
Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4.1
(684 Reviews)
Rating breakdown 684 reviews
5 Stars
401
4 Stars
136
3 Stars
43
2 Stars
40
1 Star
64
81%of customers recommend this product.
(
486 out of
599)
Customer Reviews for Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Christopher B
from East Aurora,NY
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
So far I love it . Easy to use , clean ups been simple too . Can’t wait to smoke a pork shoulder on it .
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
4
SMOKEFIRE Is a darn good smoker/grill/oven???
on September 10, 2021
Posted by: Chi-Town Chad
from Chicago Area
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Overall build quality seems solid, Some looser aligning sections, but that could have been the builders (Ace Hardware built it for us). Overall it has been fun to start to experiment with this grill. The cleanup was so much simpler than my WSM (assuming using the water / catch pan method). Also so much less hassle. Come home 15 mins later I am smoking. WSM can take 30-60mins to get it ready to go. The heat however seems less consistent. I tried to do a frozen pizza and it took twice as long as in the oven set at the same temp. I will have to figure out the temp thing on this to make sure I am cooking at the temp I think I am.
I would recommend this to a friend!
Response from weber.comBy Weber Grills , Weber Grills, September 11, 2021
Hello, thank you for your feedback! We are glad you love the quick startup and easy cleanup, too. When it comes to the issue with inconsistent heat that you mentioned, we recommend that you make sure your grill is fully preheated with the lid closed before adding food.
After preheating, the heat will start to even out. When you open the lid, the Smoke Fire engine will start running harder to keep the temperature up. When the lid is open, especially for extended periods of time, outside factors such as wind can redirect the flame and heat.
It sounds simple, but keep that lid closed for the best results!
Thanks again for your feedback and for being a Weber fan!
After preheating, the heat will start to even out. When you open the lid, the Smoke Fire engine will start running harder to keep the temperature up. When the lid is open, especially for extended periods of time, outside factors such as wind can redirect the flame and heat.
It sounds simple, but keep that lid closed for the best results!
Thanks again for your feedback and for being a Weber fan!
Written by a customer while visiting weber.com
Customer Rating
5
Better than TRGR and GMG
on September 10, 2021
Posted by: Jsritter
from Texas
Gender:Male
Expertise:Intermediate
A month in and I’m really enjoying this pellet grill. I’ve used it for everything from perfect 10 minute steaks to a 17 hour brisket smoke. The temperature regulation is fantastic and it provides more smoke flavor than a TRGR or GMG, as my buddies with those grills are asking me to smoke their briskets now. Two things I’d like to see, a shelf at the bottom of the legs for storage and better packaging. My dude shelf was slightly bent but I straightened it by hand. Otherwise we’ll done on the gen 2.
Written by a customer while visiting weber.com
Customer Rating
5
Great customer service!
on September 16, 2021
Posted by: P Reid
Expertise:Intermediate
Had an issue with the grill a few months after I bought it. Not only did they send me a new part but also two bags of my favorite pellets
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: B Money
from Iowa
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I’ve had no problems with this grill, was never good at making ribs but my first rack turned out awesome. Seems sturdy, hope to get many years out of this unit.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Awesome Grill!
on September 21, 2021
Posted by: Jeff328
from Richmond, TX
Gender:Male
Bought a week ago and initial impression is 5 stars. Does what it claims, built with Weber quality materials, and easy to clean and store. Nice job!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: D cooker
from California, Bay area
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Cooks well, food comes out great!, however, buyers should be advised of the proper maintenance needed to keep this cooker working!
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Weber Grills, September 29, 2021
Thank you for your feedback! We are happy to know that your SmokeFire grill has been cooking great food for you. We hope you are enjoying its versatility and the smokey flavor our SmokeFire grill provides. We agree that proper maintenance is essential to getting the best experience from your grill, whether it's a pellet, gas, or charcoal grill. Our Support team will be reaching out to you to make sure that we've helped answer all of your questions, so please watch for our message. Thank you for helping to spread the word about the importance of cleaning your grill and for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: Vartz
from Illinois
Gender:Male
Verified Purchase:Yes
Works great. Allowed me to replace a different brand pellet smoker and my Weber kettle with this.
I would recommend this to a friend!
Written by a customer while visiting weber.com