Customer reviews from weber.com
Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4.1
(684 Reviews)
Rating breakdown 684 reviews
5 Stars
401
4 Stars
136
3 Stars
43
2 Stars
40
1 Star
64
81%of customers recommend this product.
(
486 out of
599)
Customer Reviews for Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Evans
from Short Hills NJ
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Can't believe how easy the grill makes smoking meat. I've been dead on maintaining set temperature. Need to figure out if I can control temp when I'm in the car.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: JasonMitch
from Clearwater, Florida
Gender:Male
Verified Purchase:Yes
Easy to use, just make sure to download the App. Maintains temp really well and would recommend periodically checking temps on the app. My temperature significantly jumped the first time i used it and had to adjust it to correct temp which is why I’m giving it 4 stars
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: ChrisM007
from Florida
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Temperature inconsistency is an issue. Once the unit reaches the set temperature and I put in the meat for smoking, within 30-45 minutes the smoke fire unit losses temperature. Significant temperature drop, greater than 50 plus degrees.
Response from weber.comBy Weber Grills , Weber Grills, August 31, 2021
Hi, your feedback is greatly appreciated. We are sorry to hear about the trouble you are experiencing with the temperature. We certainly do not expect your grill to begin losing temperature within 30-45 minutes into your cook. At the same time, it is normal for the grill temperature to change as you're opening the lid to put food in. Once the lid is closed, your grill temperature will automatically regulate. When the lid is opened, especially for extended periods of time, the outside factors such as wind can redirect the flame and heat.
We want to learn more about what you are experiencing. It’s important to make sure you've downloaded the latest version of the Connect app and updated your grill to the latest software and firmware. You can find the latest version information for your grill and the Connect app herehttps://consumer-care.weber.com/hc/en-us/articles/360042696872. In addition, the quality of the pellets you are using can also impact the performance of your grill. We recommend using Weber pellets for best results. Please be on the lookout for an email from us here shortly. Thanks!
We want to learn more about what you are experiencing. It’s important to make sure you've downloaded the latest version of the Connect app and updated your grill to the latest software and firmware. You can find the latest version information for your grill and the Connect app herehttps://consumer-care.weber.com/hc/en-us/articles/360042696872. In addition, the quality of the pellets you are using can also impact the performance of your grill. We recommend using Weber pellets for best results. Please be on the lookout for an email from us here shortly. Thanks!
Written by a customer while visiting weber.com
Posted by: Mark Huibregtse
from Costa Mesa, Ca.
Gender:Male
Verified Purchase:Yes
It Works Great. First time for a pellet grill & thought I had to get a gas grill also. But the Pellet Grill does it All. Love Weber customer service to answer questions.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Lombard Eagle
from Central Indiana
Verified Purchase:Yes
I have been using Weber grills ever since I was in high school (over 50 years). This will be my 3rd Weber grill (I still have the original kettle and the Genesis Silver). The SmokeFire has been a winner since I bought it as well. I have cooked everything from hot dogs and burgers to veggies and salmon, even a couple of roasts. Haven't had any issues. everything has come out awesome so far. The flavor is very good and the controls easy to use. I think it would be hard to make a bad meal with this grill, it does most of the work for you and the app reminds you to do the rest. I have replaced my gas fired smoker with this grill. The warm up time takes some getting used to if you currently cook on gas.
The only issues I have are finding the pellets on occasion. I also wish I could add my own recipes to the app. There are a lot on the website, but I can't figure out how to add them to the app.
The only issues I have are finding the pellets on occasion. I also wish I could add my own recipes to the app. There are a lot on the website, but I can't figure out how to add them to the app.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Eric K
from Wisconsin
Gender:Male
Verified Purchase:Yes
This is a great smoker grill. I've been a kettle griller forever, and this is a nice addition to the family!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
Verified Purchase:Yes
Works fantastic. Set the temp and it does the rest. I’ve used it for about a month and no issues.
Written by a customer while visiting weber.com
Posted by: Gary Jr
from Springfield Ohio
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I've had the EX4 for a couple of weeks. No issues with delivery, assembly, or set-up. Took my time and was ready to go in a couple of hours. First cook was pork chops followed by a long brisket smoke the next day. The machine worked without a hitch for both. Clean up was easy: pull the flavorizer bars, brush down the box into the ash dump, and pull the drawer with the grease catch. Stay on top of that and I don't see a problem with ash or flare-ups over any other grill...and use drip pans. It heats up quickly and maintained temperature just fine. The fold down front shelf is just so-so for me. It gets the job done, but I do agree with others that it feels a little underwhelming. It's close, but not quite there.
I would recommend this to a friend!
Written by a customer while visiting weber.com