Customer reviews from weber.com
Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4.1
(684 Reviews)
Rating breakdown 684 reviews
5 Stars
401
4 Stars
136
3 Stars
43
2 Stars
40
1 Star
64
81%of customers recommend this product.
(
486 out of
599)
Customer Reviews for Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: MJPierce
from Atlanta
Verified Purchase:Yes
Not sure yet about the smokefire. I have use the grill less than 10 times, and the last time that I used it, it shut down on me due to a motor error failure.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, Weber grills , August 18, 2021
Thank you for taking the time to share your feedback. We are sorry to hear about the trouble you experienced during your last cook. We want to help you with this. Please be on the lookout for a follow-up email from us shortly. Thanks!
Written by a customer while visiting weber.com
Posted by: Bill Yeager
from Marietta, GA
Gender:Male
Verified Purchase:Yes
I was very pleasantly surprised at how easy this grill is to use and keep clean. I've cooked steaks, burgers and ribs on it so far. Ribs were a 6-hour cook at 225 and it never varied from that temp. You literally do not need any other grill than this one. Slow smoke to hot sear. It does it all. Burns super-efficiently. This is the highest quality Weber I've ever owned, and I have had them all.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Steve U.
from Mississippi
Gender:Male
Verified Purchase:Yes
I love the way this pellet grill works. My wife uses it more that I do. It is so easy to use.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Tucker.
from Fairfield, Ca.
Gender:Male
Verified Purchase:Yes
So far so good. It's been about 6 weeks or so since my purchase. Everything is working perfectly. Heats up faster then my gas grill, and seems to cook a little hotter also. It's very well built, and easy to put together. So far I'm very happy with the purchase. The only knock against it would be the cover, it's very thin and I don't think it will last more than a season or two.
Definitely worth the purchase.
Definitely worth the purchase.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
3
Temperature Control
on August 23, 2021
Posted by: LadyG
Gender:Female
Expertise:Intermediate
Not sure about this grill. The temperature has a tendency to fluctuate on the high side. Most of the time the temperature remains stable at the set temperature, but for some unknown reason, it then shoots up. I have been diligent about keeping the grill clean, but on one occasion, I saw quite a few flames!
Response from weber.comBy Weber grills, Weber grills , August 24, 2021
Thanks for your feedback! We encourage keeping the lid closed throughout cooks to help even the heat. When the lid is opened, the temperature will try to regulate, and the temperature can range from high to low until stable. If you have any questions or concerns, do not hesitate to reach out. We are always happy to help! Thank you!
Written by a customer while visiting weber.com
Posted by: Pete H.
from Kansas
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Very easy to use and I have no issues everything works great. I have a Weber charcoal, gas and now pellet. Never owned anything but Weber.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Steve B from Kentucky
from Henderson, KY
Gender:Male
Verified Purchase:Yes
So far, so good. Assembly was OK. Instructions were good. All the parts were there. My advice to new users. When starting, don't close the lid until you hear the ignited pellets blowing and can feel heat starting to come from the grill. Also, always check the hopper and push the pellets down to the bottom. The sides are not very steep, and sometimes they don't always slide down like they should. My Wife and I have had six cooks so far and no problems at all. Oh, and the Weber App on the iPhone is great! Put it on your phone before you ever start the grill. On the first start-up, mine had to do an update to the firmware on the grill. Took about 25 minutes. Be patient.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Adam V
Verified Purchase:Yes
Love my new EX4. Only issue I have is that the paint was chipped where the ash pan is at delivery. Must have been a QC miss. Other than that it's wonderful.
Response from weber.comBy Weber grills, Weber grills , August 26, 2021
Hello! Thank you for taking the time to share your feedback. We are glad to hear that you love your SmokeFire EX4! We are sorry to learn about the damage to your grease tray assembly. We will follow up with you via email shortly. Thanks!
Written by a customer while visiting weber.com