Customer reviews from weber.com
Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4.1
(684 Reviews)
Rating breakdown 684 reviews
5 Stars
401
4 Stars
136
3 Stars
43
2 Stars
40
1 Star
64
81%of customers recommend this product.
(
486 out of
599)
Customer Reviews for Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Customer Rating
5
First Pellet Grill
on July 13, 2021
Posted by: Uncle Ron
from Philadelphia, PA
Gender:Male
This customer did not provide a text review.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Fish Tom
from West Palm Beach, FL
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
This pellet grill is really amazing. If you have a busy schedule and want a grill / smoker that is easy to run, clean and cook amazing food the SmokeFire series is for you. I have never cooked such consistent steaks, chicken and smoked meats. I am really impressed by this grill so far! (1 month of ownership)
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: G from hendo
from Ky
Gender:Male
Verified Purchase:Yes
I love my smoke fire EX4. It’s Built very well and the Weber app takes the guess work out of grilling. I’m super happy with my purchase. Thanks
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Jeremy918
Verified Purchase:Yes
I love this piece of equipment. It has made smoking meat so convenient
Written by a customer while visiting weber.com
Posted by: Chris23333
Verified Purchase:Yes
There grill is hottie in the right side.
I recently had the grill turn get unplugged accidentally - after turning back on it and starting it did not ignite the pellets and instead just kept feeding them in the bottom of my grill which was a wasteful and also a huge pain in the butt. Also the ribs were messed up.
The knob when setting temperature is annoying how slow you just turn it to adjust the heat. Going for 80-600 degrees is not nice. If you turn to fast it glitches out.
I recently had the grill turn get unplugged accidentally - after turning back on it and starting it did not ignite the pellets and instead just kept feeding them in the bottom of my grill which was a wasteful and also a huge pain in the butt. Also the ribs were messed up.
The knob when setting temperature is annoying how slow you just turn it to adjust the heat. Going for 80-600 degrees is not nice. If you turn to fast it glitches out.
Other than that it’s good. Only done 4 cooks on it. It looks nice.
I will tell you this it does not feel quality when you touch it, the materials are too thin for my taste. I mean it works good, like I have no problems holding heat (I’m in Florida) but I feel nice heavy stuff would give people more confidence
I will tell you this it does not feel quality when you touch it, the materials are too thin for my taste. I mean it works good, like I have no problems holding heat (I’m in Florida) but I feel nice heavy stuff would give people more confidence
Thanks
Chris
Chris
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Merle
Verified Purchase:Yes
As with most things there is a bit of a learning curve and I learn something each time I use it as I did with my previous smoker.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
2
Faulty wheels and customer service was sub-par.
on July 17, 2021
Posted by: Cessna530
from Lexington KY
Gender:Male
The rear caster wheels for the smokefire had the wrong threading on them. (The front wheels went in fine) They would not screw in so obviously the grill will not stand level. Customer service response was to email me a copy of the instruction manual. Kind of insulting because I'm pretty sure I'm capable of screwing a caster wheel in unless the threading does not match.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, Weber grills , July 21, 2021
Thanks for taking the time to leave a review. We're sorry to hear that the casters had an issue and we see the replacements shipped out on 7/19, so you should have them shortly. We will have our team look into your interaction with our agent, we are very sorry for the experience that you had. We will reach out to you to follow-up. Thanks!
Written by a customer while visiting weber.com
Posted by: ACB3
from Carthage, Missouri
Gender:Male
Verified Purchase:Yes
Burgers, sausages, and veggies are all smoked to perfection with the EX4’s “smart” temp+timer system. I consider grilling to be an old-school art form, so I was hesitant to utilize some new app...but drinking cold beer with my buddies without having to hover over the grill made me a Weber convert! Strongly recommended to anyone who wants GrillMaster-level results & a backyard feeding frenzy *without* the dedication.
I would recommend this to a friend!
Written by a customer while visiting weber.com