Customer reviews from weber.com
Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4.1
(684 Reviews)
Rating breakdown 684 reviews
5 Stars
401
4 Stars
136
3 Stars
43
2 Stars
40
1 Star
64
81%of customers recommend this product.
(
486 out of
599)
Customer Reviews for Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Customer Rating
2
Decent pellet smoker. Not recommended for grilling
on September 17, 2023
Posted by: Colin from Alaska
from Alaska
Expertise:Intermediate
The grill is built with quality material. The design fits well with my covered porch. I have had issues with the temperature randomly jumping up 150+ degrees when I’m smoking at 200 F. It has happened multiple times. Customer service has been very helpful when the grill was delivered damaged. Unfortunately, instead of replacing the Smokefire, they delivered a whole new smoking chamber which required 4hrs of having to take the parts off one smoker and reattach them to a whole new smoking chamber. Now, I’m waiting for a new lid because it is severely warped and doesn’t close. It burns through a lot of pellets Way more than it should. I hope the issues are resolved with the temperature fluctuations in the future. I don’t want to have to sit next to my smoker for 10hrs waiting for it to randomly spike. Overall, it’s a good smoker. But as a grill it produces a massive flame that throws ash all over the cooking grates and throws ash outside the ash tray. It’s a fairly messy smoker/grill. It’s a very pricey smoker and I took a gamble because I have used a Weber Kettle my whole life. I like the Weber brand but so far I’m not enjoying the SmokeFire yet.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, September 19, 2023
Thank you for your feedback. We are sorry to learn about the disappointing experience you had, and we would like to help.
Please look for an email followup from our Care team soon. Thank you!
Please look for an email followup from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: BobV-CT
from Fairfield, CT
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I agonized over selecting a pellet grill as there was a mixture of online reviews on the Weber SmokeFire (as well as other brands) on the web. I ended up going with SmokeFire EX4 for 2 reasons - the ability to reach a "searing" 600 degrees (unlike other brands), and i trusted the reputation of Weber because of my long history using their gas grills. I did read about some of the SmokeFire problems that some experienced in the rollout version of this grill. But i also read how Weber was addressing the problems and came out with the Gen2 version of the grill. I trusted that Weber would stand by their product and i can honestly say my trust was not misguided. My experience with the SmokeFire Ex4 2nd Gen over this past month has been a delightful experience with zero problems using of the grill.
I had also reached out to support for some of my "pre-sales questions". The quality of support was superb and solidified my feeling that Weber would truly stand by their product. (Thank you Patric! )
I purchased the SmokeFire EX4 (2nd Gen) from a local hardware store. They assembled and delivered the grill. It arrived right after Thanksgiving, and since Turkey was on our mind, our first pellet grill attempt was a whole fresh turkey. The result was amazing. The turkey was hickory smoked and came out better than the bird we served days earlier. The phone app synched with the grill's controls and made the cooking process incredibly easy.
The grill is so easy to use and control, that we decided to do our Christmas Dinner on the SmokeFire. We found a recipe on Weber's site for Holiday Beef Tenderloin for our main dish, and we cooked that alongside Cast Iron Scalloped Potatoes, and Scallops seared with Citrus Garlic Sauce. All cooked on our SmokeFire with Alder wood pellets - and all came out perfect.
I do have to admit that the Grilled Asparagus with Prosciutto and Orange Mayonnaise (also recipe from Weber website) had to be cooked on our Weber Spirit gas grill. So 100% of the meal wasn't from the SmokeFire. - but 100% of our Christmas dinner did come out perfectly - and was a delight to share with our family.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Sunny916
from Sacramento
Gender:Male
Verified Purchase:Yes
Like previous comments heat varies, and one side gets hotter than other.
Response from weber.comBy Weber Grills, Weber Grills, January 13, 2021
Hello, we are sorry to hear about the issue you are experiencing with your grill. This is not the quality we expect from our SmokeFire grill. We have passed your information and our support team will reach out via email. Thanks!
Written by a customer while visiting weber.com
Posted by: Gary..D
from Orland Park Il
Gender:Male
Verified Purchase:Yes
Nice low temperature smoker.A Genesis with a cast iron wood chip box would be better for grilling Steaks and Burgers.The grill controls the user.The user cannot control where the heat is needed. The grill grates are inferior.Porcelain would be an improvement. Large spaces between the flavorizer bars. Grease does not burn up , requiring additional cleaning time. Loud fan on high temperature and uneven heat distribution, hot spot is located in the front right area. Pellets cost ,more expensive than propane. The title should be Wood Pellet Smoker.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, Weber grills , January 19, 2021
Hello! Thank you for taking the time to submit your feedback. We are sorry to learn about the disappointment with this unit! This unit can smoke as low as 200 degrees and reach grilling temperatures as high as 600 degrees. We offer stainless steel cooking grates! The cooking grates are covered under a generous warranty! We will share your feedback with our design team. We will continue to release firmware and software updates to help offer the best grilling experience! If you have questions or concerns, please contact us at reviews@weberstephen.com. Thanks!
Written by a customer while visiting weber.com
Customer Rating
5
Best grill smoker ever
on April 29, 2021
Posted by: Mvwath
from Kansas City
Gender:Male
[This review was collected as part of a promotion.] I was a executive chef all around the country,
This grill/ smoker does Exactly what I need!
I did a brisket at 270 degrees for about 10 hours internal temperature to 202° Was the best brilliant ever and I work with southern pride restaurant smokers!
This grill/ smoker does Exactly what I need!
I did a brisket at 270 degrees for about 10 hours internal temperature to 202° Was the best brilliant ever and I work with southern pride restaurant smokers!
Written by a customer while visiting weber.com
Customer Rating
5
Just Awesome
on May 6, 2021
Posted by: JohnM64
from Fruit Cove FL
Gender:Male
Expertise:Intermediate
[This review was collected as part of a promotion.] What I'm finding most amazing of the Smoke Fire is its ability to easily lay down heavy low and slow smoke, and then be able to sear steaks at 600F.
My current go to is a smoked then seared London Broil. It goes like this:
Remove from refridgerator, season with light olive oil rub then salt, pepper, garlic. Return to FREEZER. Start the Weber on Smoke Boost, in 15 minutes (+/- 200 F) throw the broil on with a temp probe in center.
When probe hits 105, pull the broil, wrap in foil, set to side.
Set Weber to 580, when up to temp, remove broil from foil and sear. It will only take a few minutes per side to reach medium at 135-150. EZPZ
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Perfectly Imperfectly Perfect Product!
on May 8, 2021
Posted by: Cmkubbs89
from Pittsburgh
Gender:Male
Let me start off by saying the SmokeFire broke my heart the first 2 weeks of having . Please continue reading. Weber - being the amazing company they are helped me with lightning fast customer service DAILY to get my Smokefire to do it’s job . This machine right here is truly an impeccable specialized equipment! I could not be a more proud owner from such an amazing company! I was skeptical of the price tag at first being so new in the smoking game & having so much competition - but my gut told me to trust Weber and I am happy I did. Do not let all them bad reviews fool you. This is a brand new product & Weber will do EVERYTHING they possibly can to make sure each and every customer is satisfied and the Smokefire is working perfectly. Being so new - Weber made upgrades and made sure all Gen1 got the Gen2 parts. Their team has had multiple software & hardware updates to make sure the Smokefire is getting better and better for everybody every chance they can. My family has been in the Weber family for a couple generations & my children will continue to support this amazing company! Do not let that price tag scare you ! You are purchasing an American made product with a no catch wonderful warranty! In those two weeks Weber sent me many new parts to make sure their machine was working perfectly. Get yourself this specialized equipment! You will not regret it! Thank you Weber. I look forward to the future with the Smokefire!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Loving my EX4
on May 18, 2021
Posted by: jpSanRamon
from San Ramon, CA
Gender:Male
Expertise:Intermediate
[This review was collected as part of a promotion.] I had my eye on this grill for a long time now and finally pulled the trigger after bonus/tax return time. So glad I did as this has turned out to be a great purchase. I have it down now and originally I thought I would use it on the weekends for long smokes - which I do - but I have also been using it for the regular, during the week meals. The app and built in recipes that sync with the screen and probes is really cool, hoping they continue to roll out more recipes and programs. Very satisfied with my purchase!
I would recommend this to a friend!
Written by a customer while visiting weber.com