Customer reviews from weber.com
Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4.1
(684 Reviews)
Rating breakdown 684 reviews
5 Stars
401
4 Stars
136
3 Stars
43
2 Stars
40
1 Star
64
81%of customers recommend this product.
(
486 out of
599)
Customer Reviews for Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Anonymous
from Rockford, IL
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
A fantastic product! Easy to assemble and works great!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Querty
Verified Purchase:Yes
It’s a great concept and does a great job, the grill deserves 5 stars. The 4 star rating is related to follow up from Weber on a open ticket that they have dropped the ball. Hopefully the issue and tech support call back will be resolved in the very near future
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, June 20, 2021
Thank you for your feedback about your new SmokeFire. We are thrilled to hear you love the performance of the grill. Our team is working on your issue now and they will be reaching back out with an update very soon. Sorry about the disconnect in communication. Thank you very much for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: Bayville Dave
from Bayville NY
Gender:Male
Verified Purchase:Yes
I have a Weber Genesis right next to it, perfect combo.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: NeuroWayne
Verified Purchase:Yes
Perfect control over anything you smoke or grill, and makes everything taste better. You’ll regret not having gone low and slow sooner!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Banner6930
from Chicago
Gender:Male
Verified Purchase:Yes
Love this smoker/grill. That’s all I have to say..
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Kman
from Centreville VA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Assembly went remarkably well. Just followed the direction manual. Maiden voyage was a bone in pork butt. 6.5 hrs at 250 till it hit 150. Then wrapped and went 3+hrs at 265 till 198. Came out great. Temp stayed were I set it the whole time. Will try brisket next.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Bristol, RI
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Love this grill! I am a long time weber customer and this lives up to the weber name. Setup was a breeze! I have multiple sclerosis(MS) and not to handy, I setup this up (with my wife's help) without a problem. We have cooked ribs, chicken, veggies - all great. Look forward to testing what else it can do!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Adam E.
from Indian Land, SC
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I've had my EX4 for a couple weeks, and am getting the hang of using it. So far I am really enjoying cooking on it with a couple minor caveats.
1. The narrowness of the pellet hopper makes pouring new pellets in a challenge.
2. The cleanout door for the pellets is flimsy, and located above the auger on the slope. This makes fully emptying the hopper obnoxious and requires either vacuuming out the last of the pellets or unplugging and using your hand.
1. The narrowness of the pellet hopper makes pouring new pellets in a challenge.
2. The cleanout door for the pellets is flimsy, and located above the auger on the slope. This makes fully emptying the hopper obnoxious and requires either vacuuming out the last of the pellets or unplugging and using your hand.
Otherwise It is a great grill so far.
I would recommend this to a friend!
Response from weber.comBy Weber grills, Weber grills , June 29, 2021
Great to hear that you are getting used to your new SmokeFire EX4 and enjoy cooking on it! The versatility is endless. From low smoking temperatures to searing temperatures, this grill can do it all!
We are sorry to hear about the trouble with refilling and emptying your hopper. We have a few ideas for you to try. Next time you want to refill your hopper stand behind the hopper when pouring the pellets. You might be able to get a better angle that way. Our fuel storage bags can help with filling the hopper with more ease and will also keep your pellets dry and ready to use! You can store up to 20lbs, and it has a handle for easy carrying. Click here to view it https://www.weber.com/US/en/accessories/accessories-by-grill-type/wood-pellet-accessories/fuel-storage-bag%C2%A0/7007.html.
Keep in mind that you shouldn't have to empty the hopper frequently, but if you want to change the flavor, we suggest pulling the hopper slide door located on the rear of the hopper to release the pellets. You can use your putty spatula to push any pellets that might have gotten stuck. You won't be able to empty all of the pellets this way so you can always go through the process of clearing out the auger if needed.
We will pass your feedback to the appropriate team, and we hope that you get many great meals off of your new grill!
We are sorry to hear about the trouble with refilling and emptying your hopper. We have a few ideas for you to try. Next time you want to refill your hopper stand behind the hopper when pouring the pellets. You might be able to get a better angle that way. Our fuel storage bags can help with filling the hopper with more ease and will also keep your pellets dry and ready to use! You can store up to 20lbs, and it has a handle for easy carrying. Click here to view it https://www.weber.com/US/en/accessories/accessories-by-grill-type/wood-pellet-accessories/fuel-storage-bag%C2%A0/7007.html.
Keep in mind that you shouldn't have to empty the hopper frequently, but if you want to change the flavor, we suggest pulling the hopper slide door located on the rear of the hopper to release the pellets. You can use your putty spatula to push any pellets that might have gotten stuck. You won't be able to empty all of the pellets this way so you can always go through the process of clearing out the auger if needed.
We will pass your feedback to the appropriate team, and we hope that you get many great meals off of your new grill!
Written by a customer while visiting weber.com