Hi, Thanks for taking the time to share your feedback with us. We want you to love your SmokeFire grill and we have a few ideas to help you achieve great results with low and slow cooks and to address any pellet feeding concerns. The grill is designed to go 200-600°F to give you the flexibility to cook lots of different foods. Flare-ups may occur while grilling fattier food when grease makes contact with the Flavorizer Bars. This is normal and happens with any grill with an open flame, regardless of fuel type. While the SmokeFire was intentionally and uniquely designed with an open flame in order to reach high searing temperatures, it also has a safety feature built in that will automatically shut itself down if the grill gets too hot. To capture excess grease and make cleaning up the SmokeFire easy, we recommend using drip pans placed on top of the Flavorizer bars for longer cooks- we do recommend the drip pans for cooks like this for all of our products (smoker, charcoal, & gas grills).

We have reached out to you via email to follow up with you and understand your pellet feeding concerns. So that we can get you back on your way to loving your SmokeFire. Thanks!

Hi Donald, We are very sorry to hear about the trouble and disappointment you have had with your SmokeFire after your 2nd use and that the grill is not heating consistently. This is not the type of experience we want you or any of our fans to have, we want you to love the grill! We know that our support team is assisting you with your ticket and that they will take good care of you. Thank you!