Customer reviews from weber.com
Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4.1
(684 Reviews)
Rating breakdown 684 reviews
5 Stars
401
4 Stars
136
3 Stars
43
2 Stars
40
1 Star
64
81%of customers recommend this product.
(
486 out of
599)
Customer Reviews for Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Customer Rating
1
Worst item I’ve ever purchased. STAY AWAY
on November 27, 2022
Posted by: Mm4mm4
from Honolulu, HI
Gender:Male
STAY AWAY! I’ve historically loved Weber grill so I was super excited that I could have Weber and pellet. But this is the absolute worst product I have ever owned period. Worked fine for the first couple weeks and then the augur stopped working. Ruining one dinner. Shipping a new augur took 2 months, without a grill. The instructions for the next augur were oddly incorrect but I was able to get the piece to work. Seemed ok for a grill or two but then just started consistently losing temperature, and ruining meals as I had hungry mouths and I watched the temp drop desperately heating the oven and trying to save the meal. In the mean time the actual grill is literally falling apart from corrosion less then a year old. To get additional support I had to disassemble the grill, nearly completely and then get a new “thermocoupler” we will see if that helps but took 3 different tools to disassemble the whole thing and re install a small thermometer… now we will see again but I’m told it’s expected for me to pull the augur out every 2 weeks… if that was really the design of the product it wouldn’t take 6 screws to do this and weak electrical link that is going to break. Terrible product, might try to sell it use and cut my losses but I don’t want to extend this curse on anyone else. Stick to what you know Weber.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, November 29, 2022
Thank you for your feedback. We are sorry to learn that you are disappointed with your SmokeFire grill. Your satisfaction is very important to us, and we are here to help!
We see that one of our reps is sending out new flavor bar brackets and the thermocouple.
Maintenance is key with the SmokeFire models. That starts with doing a complete shutdown after each use. Doing the shutdown and cleaning before each use will set your grill up for success.
After longer low and slow cooks, it is recommended that a more thorough cleaning be done. Also, the owner's guide mentions using a drip/water pan in your cookbox for longer cooks as well. To expand on that, our 6416 Summit drip pans fit perfectly between the cooking grates and Flavorizer bars.
Please look for an email from our Care team soon. Thank you!
We see that one of our reps is sending out new flavor bar brackets and the thermocouple.
Maintenance is key with the SmokeFire models. That starts with doing a complete shutdown after each use. Doing the shutdown and cleaning before each use will set your grill up for success.
After longer low and slow cooks, it is recommended that a more thorough cleaning be done. Also, the owner's guide mentions using a drip/water pan in your cookbox for longer cooks as well. To expand on that, our 6416 Summit drip pans fit perfectly between the cooking grates and Flavorizer bars.
Please look for an email from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Huge disappointment
on January 13, 2023
Posted by: ms27
from Ridgefield
Expertise:Intermediate
I've had the EX4 for over a year. In the first year, they had to literally replace almost everything (auger and motor assembly, motherboard, multiple glow plugs, controller). It worked great after an update promised to better operations. Now it's back to ol' unreliable. Can't tell you how many times using it when it resulted in "alright, who wants to order pizza?" because it just stops working. It's a really frustrating to spend a ton of money on fuel and upgraded accessories for a grill that just sits there most of the time because it can't be trusted.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, January 15, 2023
Thank you for your feedback. We are so sorry to hear your experience did not match your expectations. We are happy to help look into this further and get you back to grilling. Our Care team is reaching out to follow up. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Just Smokin
from NorCal
Gender:Male
Verified Purchase:Yes
Gave 4 stars because I have not done a long slow cook yet. Whole chicken, ribs and burgers have cooked really well after dialing in the initial cook temps. Very happy with the unit so far.
Written by a customer while visiting weber.com
Posted by: Lexington
from lexington, ky
Verified Purchase:Yes
after receiving the new motherboard i plugged the grill back in and everything was looking fine. I set the temperature and hit start. I waited for the grill to drop pellets to only find out the console went black or off. At this point the BBQ will not turn on again. I am assuming i have a bad motherboard and would like it replaced.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Phil R
from Pennsylvania
Gender:Male
Verified Purchase:Yes
The grill is excellent! Upon putting it together one piece, the pellet chute was missing. Customer service had the part in my hands in 2 days. All good.
Let me say it takes some time and practice to become familiar with cooking with pellets as opposed to gas. However in a short time it becomes very easy.
Let me say it takes some time and practice to become familiar with cooking with pellets as opposed to gas. However in a short time it becomes very easy.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Very Impressed
on December 8, 2020
Posted by: LKASurfing
from Bonita Springs, FL
Gender:Male
I have had the grill about a month now & have used it easily a dozen times. I was hesitant to switch to this type oof grill, but am so very happy that I had! Best ribs I have ever smoked! Cooked chicken, burgers, smoked salmon so far. Grill works as advertised!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Exceeds my expectations! So easy to use!!
on December 14, 2020
Posted by: Vince71969
from Buffalo, NY
Gender:Male
Expertise:Intermediate
I never smoked anything until I purchased a WSM this past July. Fun to use and it turns out a great product but there was a learning curve. The SmokeFire allows me to cook a greater quantity of food (I love sharing great food) WITH EASE!!!!!. The app keeps track of everything going on and the SmokeFire keeps temperature perfectly. I just smoked 6 full racks of baby back ribs and they came out perfect. Even better was I got to relax and watch the football recap from yesterdays games on TV the entire time. Even if you're not doing low and slow, adding smoke to everyday grilling foods makes them taste so much better. My normal 15 lbs of chicken thighs or breasts that I would grill now has a delicious smoky flavor that everyone loves!!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Olde Towne Cremations
from The Burg - VA
Gender:Male
Verified Purchase:Yes
Have enjoyed the new grill - it is doing great. Seafood, pork, beef & vegetables have all turned out amazing. Prime Rib for Christmas !
I would recommend this to a friend!
Written by a customer while visiting weber.com