Customer reviews from weber.com
Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4.1
(685 Reviews)
Rating breakdown 685 reviews
5 Stars
401
4 Stars
136
3 Stars
43
2 Stars
41
1 Star
64
81%of customers recommend this product.
(
486 out of
600)
Customer Reviews for Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Michael...
from South Dayton, OH
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
First: I have owned a Weber product for the last 15 years. I hear a lot of great things about this grill. I have had a couple good experiences and a couple not so good experiences. I am hoping it will not be so fickle down the road. I hope I can update this review in 6 months to a 5 star rating.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Customer Service, July 2, 2021
Thanks for being a long-time Weber fan and for your review regarding the SmokeFire grill. We love seeing that you have had good experiences but would like to help you with the not so good. We will reach out to help turn your experience into a 5 star one!
Written by a customer while visiting weber.com
Posted by: ShaunB
from Niagara, Canada.
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Returned it. It never worked, spent way to much time on trying to fix it myself.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, February 3, 2022
We are sorry to hear that you did not have a great experience with your grill. We are surprised to hear that you were not able to get the results you were looking for. Your satisfaction is very important to us.
We would like to know more about your experience. Please look for an email outreach from our Support team.
We would like to know more about your experience. Please look for an email outreach from our Support team.
Written by a customer while visiting weber.com
Posted by: Big John2
from Huntley, Illinois
Gender:Male
Verified Purchase:Yes
I accidentally shut off the grill because the power outlet used a light switch….went to turn it on and the LED screen said there was a error. and I wouldn’t reignite! Had to wait approximately 30 to get it back on
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Gregory 1
from Chesapeake Virginia
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Great grill and smoker. Easy to assemble and use.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Jes B
from Blandon, PA
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
My husband helps cook now. I’m glad we got this grill! My favorite thing to make is chicken for the week or pizza!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Jart
Verified Purchase:Yes
Good product but the shut down is very long and noisy. Got a bag of apple pellets and some of the pellets were over 3 inches long and bridged over auger feed and grill went out, had to go thru whole shut down before restart.
Written by a customer while visiting weber.com
Posted by: Big truckin 21
Verified Purchase:Yes
Nice grill works as it should right out of the box.
Written by a customer while visiting weber.com
Customer Rating
1
Junk
on November 24, 2022
Posted by: Dave123456
from Athens, Tx
Gender:Male
Biggest piece of junk I have ever seen. Ask yourself why they have a 100 day money back guarantee and then move on. Thanks Weber for ruining my Thanksgiving Turkey.
Complete junk
Complete junk
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, November 28, 2022
Thank you for your feedback. We are so sorry to hear your experience did not match your expectations. We want to know more about what happened to further assist you.
Your grill is backed by a generous warranty and we will always stand behind our products.
Our Care team will be reaching out to follow up. Please look for our outreach soon. Thank you!
Your grill is backed by a generous warranty and we will always stand behind our products.
Our Care team will be reaching out to follow up. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com