Customer reviews from weber.com
Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4.1
(684 Reviews)
Rating breakdown 684 reviews
5 Stars
401
4 Stars
136
3 Stars
43
2 Stars
40
1 Star
64
81%of customers recommend this product.
(
486 out of
599)
Customer Reviews for Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Customer Rating
1
Screen flashed of and on a few times and now dead!
on April 20, 2022
Posted by: Ted F
from North dakota
Gender:Male
Verified Purchase:Yes
Left me hanging on easter sunday without being able to make food for my family. Had to resort to my old grill.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, April 21, 2022
Thank you for providing your feedback regarding the Smokefire EX4. We are very sorry that your grill is not working as expected. We understand your frustration and we are here to help.
Our Support team is reaching out to assist you further. Thank you!
Our Support team is reaching out to assist you further. Thank you!
Written by a customer while visiting weber.com
Posted by: Marianak
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
This grill is horrible and a waste of money so money issues and have to be scared of smoke fire.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills , Weber Grills, September 14, 2021
Hello, we are so sorry to hear about the disappointment with your SmokeFire grill. This is not the type of experience we want you or any of our fans to have. We are glad that our support team is assisting you with this. We want to reach out to check if there's anything that we can do to help make things right. Thank you!
Written by a customer while visiting weber.com
Posted by: DAE1
from New Mexico
Gender:Male
Verified Purchase:Yes
Buy another brand. Never worked out of the box. Customer support is non-existent.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, August 23, 2022
We would like to know more about your experience and offer our support. Please look for our email outreach soon. Thank you for your patience and for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: Annon
from Alameda, CA
Gender:Male
Verified Purchase:Yes
Best grill I’ve ever had. During the pandemic stay-at-home lockdown, the Weber SmokeFire is a “Must Have” device that actually makes staying at home enjoyable. Get all of your food and bbq pellets delivered, and there is just about no reason that you would ever need to leave the house.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Terence A.
from Colorado
Gender:Male
Verified Purchase:Yes
So far so good. 2 meals in and I am happy with the results. Read all the reviews (good/bad) and went for it. I am a big Weber fan, this is my 3 product in 25 yrs. I love the fact that virtually all parts can be ordered and replaced.
My thoughts so far-
Good:
1. Very easy to assemble
2. Simple to operate
3. I really like to app, no issues so far. The app shows the user all sorts of data all in one place.
4. EX4. is plenty big for my family if 4 (w/ 2 teenagers).
5. The ash drawer is very easy to access.
6. It just looks good!
Good:
1. Very easy to assemble
2. Simple to operate
3. I really like to app, no issues so far. The app shows the user all sorts of data all in one place.
4. EX4. is plenty big for my family if 4 (w/ 2 teenagers).
5. The ash drawer is very easy to access.
6. It just looks good!
Not so good:
1. Parts of the unit do not feel as robust as I have come to expect from
Weber. The smoker lid, pellet hopper lid, and optional end table...compared to my Genesis, they feel thin.
2. Ash goes everywhere, be prepared for it
3. Ash and grease did mix in the grease trough, I just wiped it clean but I will keep an eye on it.
4. No on board storage for tools, supplies, etc..there is space for a cabinet below the ash drawer. I would use it if available. There are two hooks on the right but I am interested in out of sight storage.
1. Parts of the unit do not feel as robust as I have come to expect from
Weber. The smoker lid, pellet hopper lid, and optional end table...compared to my Genesis, they feel thin.
2. Ash goes everywhere, be prepared for it
3. Ash and grease did mix in the grease trough, I just wiped it clean but I will keep an eye on it.
4. No on board storage for tools, supplies, etc..there is space for a cabinet below the ash drawer. I would use it if available. There are two hooks on the right but I am interested in out of sight storage.
Overall, I am happy and now I am hungry!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: FilK
from wisconsin
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
would have given 5 stars but last night I fired it up and for some reason could not get the temp over 500.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, May 2, 2021
Hi! Congratulations on your new Smokefire EX4! It is unfortunate to hear the grill is not reaching 600 degrees, we apologize and do not expect any issues getting your grill up to temp. Our support team will be reaching out via email to provide some troubleshooting tips to get your grill working as expected. Thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Altmar, NY
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
On the second try Weber seems to have hit a home run.
Smoke fire could easily replace your gas and charcoal grilling apparatus today.
Clearly a one stop shop for all outdoor cooking needs.
Hotdogs, hamburgers, chicken, and steaks to date rival anything our Summit gas grill can do, with the flavors of our classic charcoal kettle grill.
Ready to sear in fifteen minutes, how can you beat that?
Smoking ribs, chuck roast, chicken, and various pork cuts have been eady and easily controlled by the on board software.
Smoke fire could easily replace your gas and charcoal grilling apparatus today.
Clearly a one stop shop for all outdoor cooking needs.
Hotdogs, hamburgers, chicken, and steaks to date rival anything our Summit gas grill can do, with the flavors of our classic charcoal kettle grill.
Ready to sear in fifteen minutes, how can you beat that?
Smoking ribs, chuck roast, chicken, and various pork cuts have been eady and easily controlled by the on board software.
Having said that there are a few things that could be improved and or included in the initial purchase.
Work shelves, handel clearances, grill grates and some terminologies and menu flows in the software are a little clunky.
Overall we love it.
Work shelves, handel clearances, grill grates and some terminologies and menu flows in the software are a little clunky.
Overall we love it.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: MattinIowa
from Pleasant Hill, IA
Gender:Male
Verified Purchase:Yes
Problem after problem. Unreliable. Have replaced parts, still virtually unusable. Way too complicated and finicky.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, June 28, 2021
Hi James, we are sorry to hear about your disappointment with the SmokeFire EX4. Surely this is not what we expect, and we sincerely apologize for your experience. We know that our team is actively working with you to make it right. Thank you!
Written by a customer while visiting weber.com