Customer reviews from weber.com
Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4.1
(684 Reviews)
Rating breakdown 684 reviews
5 Stars
401
4 Stars
136
3 Stars
43
2 Stars
40
1 Star
64
81%of customers recommend this product.
(
486 out of
599)
Customer Reviews for Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Chadwiser
from Ohio
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
This pellet grill is as advertised, and more. Several smokes so far and everything has come out excellent. From low and slow to smoke and grill.
Written by a customer while visiting weber.com
Posted by: Anonymous
Verified Purchase:Yes
I have had a number of issues with my grill most of which have been solved by your staff.
Response from weber.comBy Weber Grills, Consumer Care, April 15, 2022
Thank you for your feedback. We are glad to hear that troubleshooting with our Support team improved your experience with your SmokeFire grill.
We understand that there is a learning curve when using this grill (or any new grill) and we are always here to help our fans to become more familiar with successful grilling methods.
We would like to make sure that you are getting the most out of your grill. Please look for an email from our Support team soon. Thank you!
We understand that there is a learning curve when using this grill (or any new grill) and we are always here to help our fans to become more familiar with successful grilling methods.
We would like to make sure that you are getting the most out of your grill. Please look for an email from our Support team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Voodoo
from Boulder Colorado
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I had nothing but trouble with this grill.....do not buy ...always loved Weber products in the past but they have lost my confidence in the company...too many things went wrong to write about. Thank goodness the store where I bought are going to come and get it and refund my money.....
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, February 3, 2021
We thank you for taking your time to submit your review and we are very sorry to hear about your disappointment. We certainly do not expect an experience like that with our SmokeFire grills. Please let us know if you have any further questions or if you need further assistance. Please do not hesitate to reach out to our support team. As always, we are glad to help. Thanks!
Written by a customer while visiting weber.com
Customer Rating
5
SmokeFire grill
on April 24, 2021
Posted by: DeVona
from Minneapolis
Gender:Female
Expertise:Intermediate
[This review was collected as part of a promotion.] Cooks food accurately and easily with awesome smokey flavor
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Mr. W.
from Murrysville, PA
Gender:Male
Verified Purchase:Yes
For the seasoned griller, it’s not much fun. The whole “set it and forget it” part makes for a boring afternoon of smoking brisket or ribs. Half the fun is getting there. I miss my 22” kettle. That’s not to say the Smokefire isn’t a quality product and doesn’t put out some delicious smoked meats. It’s just not for the person who enjoys using their hard learned skills.
I would recommend this to a friend!
Response from weber.comBy Weber Grills , Weber Grills, September 6, 2021
Thanks for your feedback. We are happy that you are getting delicious cooks from your SmokeFire! While we understand that this style of grilling is not what you are looking for, we hope that our fans who want a different grilling experience outside of gas or charcoal can enjoy this unit. We hope the grill grows on you over time! We are confident that it will last you for years to come and will support your grill with a generous warranty, as well. Thanks again and happy grilling!
Written by a customer while visiting weber.com
Posted by: Baldwinsjr
from Huntingdon, Pa
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The first time I used it, after following all directions, it flared and would not go out till I shut it down
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, January 23, 2021
Hello! We are sorry to hear about the flare-up you experienced.
When cooking fattier foods on any type of grill, flare ups might occur as grease hits the heat source. To prevent this from taking place, we recommend the use of drip pans for longer cooks with all of our products, just like a smoker, charcoal, and gas grill.
Placement should be in between the Flavorizer bars and the grates. This will capture excess grease and make cleaning up SmokeFire easy.
Please remember to clean the grill after a low & slow cook as well. If you need any additional assistance, please be sure to reach out to our support team. Thanks!
When cooking fattier foods on any type of grill, flare ups might occur as grease hits the heat source. To prevent this from taking place, we recommend the use of drip pans for longer cooks with all of our products, just like a smoker, charcoal, and gas grill.
Placement should be in between the Flavorizer bars and the grates. This will capture excess grease and make cleaning up SmokeFire easy.
Please remember to clean the grill after a low & slow cook as well. If you need any additional assistance, please be sure to reach out to our support team. Thanks!
Written by a customer while visiting weber.com
Customer Rating
1
Smoke fire
on October 17, 2022
Posted by: Black loser
from Syracuse area
Gender:Male
I am a professional chef and sounded good. Worst purchase ever I just called to tell them Take it back
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com
Posted by: KJouppi
from Michigan
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Very happy with the performance of this grill. Haven’t had a single problem
I would recommend this to a friend!
Written by a customer while visiting weber.com