Customer reviews from weber.com
Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4.1
(684 Reviews)
Rating breakdown 684 reviews
5 Stars
401
4 Stars
136
3 Stars
43
2 Stars
40
1 Star
64
81%of customers recommend this product.
(
486 out of
599)
Customer Reviews for Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: RmHalo
from Fort Eustis, VA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Temperature drops all the time. Auger has a hard time feeding pellets and there is a definite hot spot. For the money, this grill should be perfect.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, March 28, 2022
Thank you for your feedback regarding your Smokefire EX4. We can understand your frustration with the temperature dropping and pellets not feeding correctly.
Your satisfaction is very important to us.
We would like to know more about your experience. Please look for an email outreach from our Support team. Thank you!
Your satisfaction is very important to us.
We would like to know more about your experience. Please look for an email outreach from our Support team. Thank you!
Written by a customer while visiting weber.com
Posted by: BOHICA
from MD
Gender:Male
Verified Purchase:Yes
Weber still has a lot of work to do. Bluetooth is very unreliable. Can't set up WiFi without Bluetooth working. Being able to reach 600° is a nice feature.
Response from weber.comBy Weber grills, Weber grills , January 15, 2021
Hello! Thank you for taking the time to share your feedback! We are sorry to hear about the trouble with your Bluetooth. The Bluetooth does need to be connected first to set up the wifi. This unit will continue to evolve, and we will release new firmware and software updates to help improve your grilling experience! We will share this with our design team. Thank you!
Written by a customer while visiting weber.com
Posted by: PD55
Verified Purchase:Yes
Great food. Can get nice grill marks. Software integration is a bit wonky and so far not real helpful. Temp probes are very useful. Meats have been a little done but still learning to use unit. Discharge shoot for unused pellets has not worked real cleanly. Always seem to make a mess dropping some pellets on my patio. Am trying to avoid leaving excess pellets in unit and no way to clear auger. Live in coastal climate with marine layer that potentially might lead to gumming up auger with moistened pellet. A worry but not seen yet. Clean out of ash every time is dirty and slightly annoying. Multiple messy parts (2 grates, 5 flavor bars and box over heating element) that need to be removed and then replaced. Little spatula tool is barely useful. A small brush/broom device would be helpful. Looking for one. General ash dusty is slightly annoying. The grease collection pans are a poor fit under grates if using a water/steam cooking technique. Overall very pleased to date.
Response from weber.comBy Weber Grills, Consumer Care, May 2, 2021
Hi, we are very glad to hear you are pleased with your new SmokeFire EX4 and that it is dishing out some great meals! Your feedback regarding the hopper design, overall grill maintenance, and the drip pans is greatly appreciated. We will forward your comments and concerns along to the appropriate people. Please know your new grill is backed by a generous warranty. If you ever have any questions or we can help with anything at all, please reach out to us at support@weberstephen.com or by phone at 1-800-446-1071. Thanks!
Written by a customer while visiting weber.com
Posted by: Davenau
from Rochester ny
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
There’s nothing worse than a product that doesn’t start, doesn’t work and can’t do what it’s designed to do.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, February 17, 2022
Thank you for being a Weber fan! We greatly appreciate your feedback regarding the Smokefire EX4. We can understand your frustration with the grill not lighting. We are happy to help get your grill back up and running again. Please be on the look out for an outreach email from our Support team. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Stay away!
on July 18, 2022
Posted by: MitchellFromSC
Gender:Male
Expertise:Intermediate
I am a die hard Weber fan but the smoke fire is a hunk of crap. Yes it does get very hot for a pellet grill but don’t waste your money on it. I’ve had it less than a year and it constantly breaks down. Pellets get stuck (yes I’m using Weber pellets), the grill can’t maintain temperature at high temps, one side will char meat and the other will barely brown. I’ve had to replace the circuit board once and as I’m writing this I’m probably going to have to replace it again because the grill won’t even turn on. I turned it on to warm up and like many times before the glow plug isn’t working so I shut it down. After going through the 15 minutes of terror waiting for the shutdown I turned it off. Went to turn it back on and nothing. Bricked. Weber makes great charcoal and gas grills but this thing is so bad if I were Weber I’d be embarrassed. Stay away!
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, July 19, 2022
Thank you for your feedback. We are very sorry to learn that you are having these issues with your grill.
We recommend completely cleaning the cookbox and burn box of any excess grease/ash debris with your scraper before you start the grill.
We would like to know more about your experience and offer our assistance. Please look for a follow-up email from our Support team. Thank you!
We recommend completely cleaning the cookbox and burn box of any excess grease/ash debris with your scraper before you start the grill.
We would like to know more about your experience and offer our assistance. Please look for a follow-up email from our Support team. Thank you!
Written by a customer while visiting weber.com
Posted by: Wanted to love it
Verified Purchase:Yes
We were never able to actually cook a meal on this grill. Since day one we have had challenges with it. After several times of troubleshooting, we made the decision to return the grill. We have now been waiting several weeks to get the grill picked up.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, Weber grills , January 15, 2021
Hello, thank you for taking the time to share your feedback. We are sorry to learn that you are experiencing issues with your SmokeFire EX4. We understand that you have chosen to return it. We want to help with troubleshooting if you still have the unit. We will pass your feedback to our support team, and they will contact you shortly via email to assist. Thank you!
Written by a customer while visiting weber.com
Posted by: Larr-dogg
from Branson MO
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great looking grill but totally unreliable. When it works.. it’s great but unfortunately there are problems that Weber has not solved. Used the grill 5 times. Had problems 2 out of 5 attempts. Problems were with auger feeding to many pellets and temperature skyrocketing. Other problem was fire went out 3 times in a row so i could not cook. They arre picking up the grill as i am returning it. Their customer service is great. Weber is new to pellet game and they have not worked out the technology yet.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, February 26, 2021
Hello! We are very sorry to hear that your grill has not been operating properly. We have reached out via email to offer some assistance. Thanks!
Written by a customer while visiting weber.com
Posted by: Nimo
from Buffalo, NY
Gender:Male
Verified Purchase:Yes
My first two cooking experiences with this grill were quite poor. During my first cook the grill did not maintain temperature and had two very different zones one at 200 and the other at 500. My second cook was worse, it started with a plume of smoke and never reached temperature. I eventually called support. They helped me by providing a fix contradictory to what the instructions for the product outline. I will try a few more cooks and provide follow up if possible.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, Weber grills , May 10, 2021
Hi Nick, thank you for taking the time to share your feedback. We are very sorry to hear that you had two unpleasant experiences with your SmokeFire. We do not want you or any of our fans to experience this type of dissatisfaction. Your feedback is essential to us to help prevent this type of situation. We are glad to see that our support team could assist you with adjusting the pellet slide for a better feeding angle which improved your SmokeFire’s performance.
We look forward to hearing from you soon with an update on this. Thank you again for sharing your experience with us and being a Weber fan!
We look forward to hearing from you soon with an update on this. Thank you again for sharing your experience with us and being a Weber fan!
Written by a customer while visiting weber.com