Customer reviews from weber.com
Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4.1
(684 Reviews)
Rating breakdown 684 reviews
5 Stars
401
4 Stars
136
3 Stars
43
2 Stars
40
1 Star
64
81%of customers recommend this product.
(
486 out of
599)
Customer Reviews for Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Jack K
from Healdsburg, CA
Verified Purchase:Yes
Great machine. Only used a few times. One time it wasn’t “shutdown” properly causing ignition problems for the next time. Need to ensure that you properly shut the machine down — which is an extra step. Replacing the igniter is not super easy, needs tools.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Adder
from Eastern WA
Verified Purchase:Yes
Was ready to return the unit due to intermittent failures to heat. Figured out that the "finger guard" was creating pellet dams and randomly shutting the unit down. Took care of that and now my smoker runs great!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Rick from Kalamazoo
from Kalamazoo, MI
Verified Purchase:Yes
I have tried most grill styles over the years, Charcoal, vertical smokers, horizontal smokers, kamado grills and gas grills. With all of the grills I have also used, i have tried several of the temperature control units both WIFI and non-WIFI. My SmokeFire is by far the easiest to use. The grill gets to heat quickly and holds steadily through the cook. The WIFI doesn't drop.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: New comer
from Louisiana
Verified Purchase:Yes
Well made cooks great first time owning a pellet grill
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Smokeitup
from New Jersey
Verified Purchase:Yes
I have used lots of different smokers. Weber got this one right and it works perfect
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: JohnCx
from St Louis County, MO
Expertise:Intermediate
Verified Purchase:Yes
Great grill. Had some early problems with defective parts. Once I got the replacement parts it has worked great. Weber has always been very good at supplying parts for their products. However the recent changes to their help desk system has made the process of getting parts tedious and time consuming. Eventually you can get what you needed, but it will take several exchanges of messages.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Griller.
from Michigan
Verified Purchase:Yes
I’ve only used the grill one time. Pellets and ashes are mostly going into the grease pan. There are 2 hot spots ,1 to The left and 1 to the right . Going to check it all out. If I am not able to figure it out , I will call support. Nothing that major, Love the grill!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Huntly
from Florida
Expertise:Intermediate
Verified Purchase:Yes
I have owned Weber products in the past and thought I would purchase their pellet smoker. I have been very unhappy with the purchase of this EX4 (2nd Gen). I have experienced it catching on fire, fluctuating temps and several ruined meals and much wasted pellets. would not recommend this product. I believe this is a defective product and can only hope the newer versions that these items have been corrected.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, December 10, 2023
Your feedback is very important to us and we apologize for the disappointment you are experiencing. That is not the normal performance that we expect from our products, and we value the opportunity to help.
Please look for a follow-up from our team very soon. Thank you!
Please look for a follow-up from our team very soon. Thank you!
Written by a customer while visiting weber.com