Customer reviews from weber.com
Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4.1
(684 Reviews)
Rating breakdown 684 reviews
5 Stars
401
4 Stars
136
3 Stars
43
2 Stars
40
1 Star
64
81%of customers recommend this product.
(
486 out of
599)
Customer Reviews for Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: One Pride
from Michigan
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The new Smokefire helped me replace a charcoal grill, electric smoker and pizza oven to clear space on deck. The smoker worked great and easy transition from charcoal. First attempt at St Louis Ribs worked out great!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: PugInOP
from Overland Park, KS
Expertise:Intermediate
Verified Purchase:Yes
Very high-quality construction. Heats quickly, and evenly. The app is painless to configure, offers great control with cooking modes and provides cooking alerts. The drawer for ash debris and drippings makes clean-up a breeze. Definitely an upgrade from my prior smoker. Glad I ordered.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Hitch74
from Dundee, MI
Gender:Male
Verified Purchase:Yes
Returned, fan melted on first start. After replacing heating element did not work. After replacing smoker would not turn on. Gave up after 2 weeks and no smoked meats.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, April 4, 2023
Thank you for your feedback. We are very sorry to hear about the issues you had with your SmokeFire EX4. This is not the experience we want our Weber fans to have. We see that one of our reps is already working with you on a solution. Our Care team will also reach out to follow up. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: New England Bob
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Very good Wi-Fi interface. Was easy to assemble. Does a great job of smoking and searing. Was using a different brand but the build quality of the Weber is superior.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Foodie from Oregon
from Oregon
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
I bought this quality branded grill to replace a different brand pellet smoker/grill. The first 3 times I used it to make the best smoked Tri-Tip ever. The clean up maintenance was very easy and overall I was so impressed. The 4th time I tried to use this grill, it started to shut down while it was heating up. I followed all the troubleshooting steps from the manual and then the display went out and after lots more troubleshooting, replacing a fuse that didn’t need to be replaced, more troubleshooting with online help from Weber, it turns out that the mother board is dead. I am very disappointed that a quality brand like this would malfunction in such a colossal way after only 3 uses and loving maintenance. I’m still waiting for my replacement mother board since they are on back order.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, July 25, 2023
Thank you for your feedback and for being a SmokeFire fan! We are sorry to learn that your motherboard failed, as that is definitely not the experience we expect for our fans! We apologize for the disappointment with the grill as well as the troubleshooting process.
We would like to make sure that our team of experts has contacted you to help improve your experience. Please look for our email outreach soon. Thank you!
We would like to make sure that our team of experts has contacted you to help improve your experience. Please look for our email outreach soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
5
Everything you could ask for in a smoker and more!
on August 5, 2023
Posted by: Weber Fan60
from Acushnet, MA
Gender:Male
Verified Purchase:Yes
Lives up to the Weber reputation! I have been contemplating a pellet smoker/grill for quite some time and have not been disappointed with the Smokefire.
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com
Posted by: Shirley&Rick
from Virginia
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
We just used our new smoker to smoke some ribs. The meat fell off the bones and the smoky flavor was perfect! We previously owned a Pitt Boss that did not keep a consistent temperature, which was very problematic. The Weber Smoke Fire pellet grill was easy to use. The app feature was great! Being able to check the grill temperature, the cooking time and the meat temperature with an iPhone made it so convenient! We are looking forward to smoking a turkey for Thanksgiving.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Delsey
from Abilene TX
Expertise:Intermediate
Verified Purchase:Yes
There were no inside brackets to hold the pieces that are the heating bars.
Written by a customer while visiting weber.com