Customer reviews from weber.com
Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4.1
(684 Reviews)
Rating breakdown 684 reviews
5 Stars
401
4 Stars
136
3 Stars
43
2 Stars
40
1 Star
64
81%of customers recommend this product.
(
486 out of
599)
Customer Reviews for Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Scott Wu
from Connecticut
Gender:Male
Verified Purchase:Yes
Constantly goes out, I’ve only successfully cooked with it one time
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, June 28, 2022
We are looking into what caused this matter. So we can provide further assistance, our kind Support team would like to follow up with you. Please be on the lookout for an email, thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Do not buy this grill
on August 16, 2022
Posted by: Greenback
from Kearney Ne
Gender:Male
The first ten times I used the grill it worked fairly well. Since then here are the problems:
1. The grill will not maintain a consistent temperature.
2. The grill temperature drops drastically when you open the lid and then will not reset to the previous temperature.
3. It takes a very long time to heat to the proper temperature.
4. The grill started on fire the last time I used it and is now completely inoperable.
5. Tech support by phone is nonexistent.
1. The grill will not maintain a consistent temperature.
2. The grill temperature drops drastically when you open the lid and then will not reset to the previous temperature.
3. It takes a very long time to heat to the proper temperature.
4. The grill started on fire the last time I used it and is now completely inoperable.
5. Tech support by phone is nonexistent.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, August 18, 2022
Hi! Thanks for taking the time to share your feedback and we are sorry to hear about the issues you have had. We want to help you get your grill back up and running, we will have a SmokeFire Specialist contact you shortly. Thanks!
Written by a customer while visiting weber.com
Posted by: Josie23
from Illinois
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
Grill broke after having it for 4 months and it was hardly used. Temperature gets too high by itself and then has to cool down, which takes 15 min, to then have to warm it up again. Not happy with this grill for the price.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, May 5, 2023
Thank you for your feedback. We are so sorry to hear about your experience with the temperature overshooting. We are happy to help look into this further. We want to know more about your experience. Our Care team will be reaching out to assist. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Not like their grills
on May 26, 2023
Posted by: SheilaM
from Wyoming
Gender:Female
Expertise:Intermediate
Worst purchase ever, only used a handf of times and always shuts down with a hopper problem, have to take completely apart for every use and can’t get through a full cook. Love our Weber gas’s grill not impressed with this smoker at all. We will be buying a different brand. Very disappointed!
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, May 28, 2023
We appreciate your feedback. We are very sorry to hear about the pellet feed issue and the mid cook shut downs. This is not the quality we expect from our products.
We'll make sure that we get to the bottom of your issue and get you grilling very soon. Please look for a follow-up from our Care team soon. Thank you!
We'll make sure that we get to the bottom of your issue and get you grilling very soon. Please look for a follow-up from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
2
on June 27, 2023
Posted by: TmfmIowa
from Ankeny, IA
Gender:Male
1 year with the SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill: Have already gone through three glow plugs, each of which failed in the middle of cooks. I clean this grill very well after every use, and I have never finished a longer cook without the pellets forming a dome and failing to feed. And I am RELIGIOUS about using fresh, bone dry pellets. The lower the temp, the more the problems. The #1 probe socket doesn't work. The grill blows ash everywhere. Any pellets get down in the drip tray WILL catch on fire, and if you got a fire in the drip tray, don't go grabbing that drawer with your bare hands! The cord plugs up into the socket and can (did) easily fall out. The app DOES work great and always syncs with my grill. Easy to control or monitor remotely BUT don't be too far away cause the glow plug will fail on you eventually and the pellets will dome up.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, June 27, 2023
Thank you for your feedback. We apologize for the frustrating time you are having, and we want to make things right. We are here to help. Our Care team will be reaching out to assist you further. Please look for an outreach from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Ryan - Minneapolis
from Minneapolis, MN
Expertise:Intermediate
Verified Purchase:Yes
I’ve had numerous issues with grease dripping out of the grill and the grill losing temperature, not related to running out of pellets.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, September 19, 2023
We value your feedback, thank you. Your satisfaction is important to us, and we apologize for the disappointing experience you are having so far.
However, we are sure that we can assist you with the issues you mentioned. We want you to love your new SmokeFire grill.
Please look for an email from our Care team soon. Thank you!
However, we are sure that we can assist you with the issues you mentioned. We want you to love your new SmokeFire grill.
Please look for an email from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Weber John
from Utah
Gender:Male
Verified Purchase:Yes
Amazing grill. I’ve had other pellet grills, and this grill is way beyond their capabilities.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: LDogg
from Phoenix, AZ
Expertise:Intermediate
Verified Purchase:Yes
I am a huge Weber fan. Have had the same Spirit model for over 8 years and minimal issues. I was looking for a pellet grill and decided to give Weber a try despite some of the comments and issues with the grill.
The Smokefire looks great but doesn't work great. I've had good success with the pellet grill for a short cook. However when I'm using it as a smoker, I have had significant issues. For whatever reason, it drops temperature after an hour or so. The last time I used it, I powered it down after the temperature dropped after an hour of cooking baby back ribs. When I turned it on again after I ended up having a huge smokefire from the grill.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, February 1, 2021
We thank you for taking your time to submit your review and we are very sorry to hear about your disappointment. This is not the quality we expect from our SmokeFire grill. However we can see that our support team is actively working on a solution with you. The technology behind these grills is ever-evolving and our support team will troubleshoot and help you find a solution! Please let our team know if you have further questions. Thanks!
Written by a customer while visiting weber.com