Customer reviews from weber.com
Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4.1
(684 Reviews)
Rating breakdown 684 reviews
5 Stars
401
4 Stars
136
3 Stars
43
2 Stars
40
1 Star
64
81%of customers recommend this product.
(
486 out of
599)
Customer Reviews for Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Jeff Mc.
from Ohio
Gender:Male
Verified Purchase:Yes
I’m giving it 3 stars because of the how good customer service has been. I have had nothing but trouble with this grill after I got it. If I were just rating the grill I would have given it 1-2 at best. The grill is well built and produces excellent meat, but I couldn’t keep it running. Webber has been committed to getting it right and have sent me a new controller, power supply, igniter, ect. Last time I used it seemed to be working well now, but still need to do an extended smoke to be sure.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, January 4, 2022
Thank you for your feedback! We appreciate your kind comments about our Support team and we're happy we were able to help. Thanks for sticking with us during the process of getting everything working the way it should!
We recommend using a drip pan when doing long, slow cooks. Our 6416 Summit drip pans fit perfectly between the cooking grates and Flavorizer bars and make clean-up a breeze.
Please watch for an email from our Support team soon. We want to know how your extended smoke turns out! Thanks for being a Weber fan!
We recommend using a drip pan when doing long, slow cooks. Our 6416 Summit drip pans fit perfectly between the cooking grates and Flavorizer bars and make clean-up a breeze.
Please watch for an email from our Support team soon. We want to know how your extended smoke turns out! Thanks for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: BTUDrew
from Beaverton Oregon
Gender:Male
Verified Purchase:Yes
Had some issues at first but I believe I've worked the bugs out of it. Been using Weber products (kettles and gas grills) for 40 years and have had exceptional quality and service life on all of them. This one gave me some fits the second and third run and would not stay lit. I re-assembled the unit as it appeared that a couple of items may have shifted in transit (it was delivered assembled). Since then, its been fine. Not nearly as simple as a traditional kettle but it is easier to maintain a steady temperature especially on a cold and windy Oregon winter night.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, January 12, 2022
Thanks for your feedback! It's great to hear that you are enjoying your SmokeFire EX4. We are glad that you were able to troubleshoot through the initial issues you had and now your grill is performing great! Our Support team is here to help as well. Please look for an email from us soon.
Thanks for being a long-time Weber fan! We hope you'll continue making awesome memories and delicious meals with us for many years to come.
Thanks for being a long-time Weber fan! We hope you'll continue making awesome memories and delicious meals with us for many years to come.
Written by a customer while visiting weber.com
Posted by: joebagadonuts
from NW PA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
4 stars only because I've not fired it up yet. Assembly went smooth and seems to reek of quality. I trust Weber has corrected the problems with the first generation SmokeFire grills. Time will tell as I'm just waiting for milder weather to get smoking.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, January 14, 2022
Thank you for being a long time Weber fan! Congratulations on the new Smokefire EX4. We greatly appreciate your feedback. We have no doubt you will love the grill once you start using it. We expect great results. Our team has also reached out via email in case you need anything further. Thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Buckley, WA
Gender:Male
Verified Purchase:Yes
Works well. Can grill steaks at a high temperature if you want it to or slow smoke/cook chicken for hours. Wi-Fi and Bluetooth connections are great to have.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, February 4, 2022
Thank you for being a loyal Weber fan! We greatly appreciate your feedback regarding the Smokefire EX4. We are so happy to hear this. It sounds like you are really enjoying the grill and all the versatility it has to offer. Our team has reached out via email to check in with you if you need anything further. Thank you!
Written by a customer while visiting weber.com
Posted by: Jack Arnold
from Central Florida
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
After much research I decided on the Weber Smokefire pellet smoker. I own other Weber products and have never been disappointed. I have used it as a Smoker and a Grill and in both applications it exceeded my expectations. I'm looking forward to many more cooks!
Written by a customer while visiting weber.com
Posted by: JOSEJR
Verified Purchase:Yes
GREAT SMOKER! SO FAR BEEN HAPPY WITH RESULTS NO ISSUES HEATS UP FAST.
Written by a customer while visiting weber.com
Posted by: Florida grilled
from Fort Myers FL.
Gender:Male
Verified Purchase:Yes
Awesome grill. Temperature control is very nice with the app. Remote control with the phone is amazing.
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com
Posted by: JW3203
from Wauwatosa, WI
Verified Purchase:Yes
Overall I've enjoyed this grill. The sear is good for high heat cooking. The low and slow works well. I have had it leave me stranded a couple of times. After 3 months, the igniter went out. One other time something with the firmware got borked and I couldn't get it to work until I did a reset on it. I've also had the fuel sensor go out which Weber sent me a replacement for. I like this grill and want to love it, but it's had a few issues that were never present with the simplicity of my old Weber Genesis.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, February 14, 2022
We greatly appreciate your feedback. It is great to hear you are enjoying your Smokefire EX4. However, we are so sorry to learn about the glow plug going out and the firmware issue you had. We are happy to help you get these issues resolved. Our team is reaching out via email to discuss this further with you. Thank you!
Written by a customer while visiting weber.com