Customer reviews from weber.com
Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4.1
(684 Reviews)
Rating breakdown 684 reviews
5 Stars
401
4 Stars
136
3 Stars
43
2 Stars
40
1 Star
64
81%of customers recommend this product.
(
486 out of
599)
Customer Reviews for Weber - SmokeFire EX4 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: MyHuskeyJack
from Eastern Idaho
Verified Purchase:Yes
Works great, disappointed in a few things. The gap between the two grill grates can spread to almost a full inch. The flavor bars that catch and burn drippings are always falling off the rack when I wheel the grill out of the garage. The hopper always reads full. App needs work. But this cooks well. Have done everything from burgers to brisket, chicken to pizza and it all comes out great.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, September 27, 2021
Thanks for providing your feedback. We're thrilled to hear that your SmokeFire grill works great and that you've had many successful cooks with it. We appreciate your suggestions and we will definitely bring them to our team for consideration.
We do have grate clips that will help to hold your grates in place and reduce movement. We will send you out this part, it should help with what you are describing.
We will also confirm with you via email with photos but it sounds like the flavorizer bars could simply not be on the flavorizer brackets all the way or the flavorizer brackets may not be seated properly behind the clips in the cookbox and the brackets could be falling down with the flavorizer bars.
If your hopper is always reading full, it's possible that your fuel sensor is dirty and needs to be cleaned. Our Support team will also give you instructions to help with that!
We look forward to helping you get the most out of your new grill! Thank you again for being a SmokeFire fan!
We do have grate clips that will help to hold your grates in place and reduce movement. We will send you out this part, it should help with what you are describing.
We will also confirm with you via email with photos but it sounds like the flavorizer bars could simply not be on the flavorizer brackets all the way or the flavorizer brackets may not be seated properly behind the clips in the cookbox and the brackets could be falling down with the flavorizer bars.
If your hopper is always reading full, it's possible that your fuel sensor is dirty and needs to be cleaned. Our Support team will also give you instructions to help with that!
We look forward to helping you get the most out of your new grill! Thank you again for being a SmokeFire fan!
Written by a customer while visiting weber.com
Customer Rating
1
Smokefire Disappointment
on September 17, 2021
Posted by: AndyinSC
from Pawleys Island SC
Gender:Male
Expertise:Intermediate
I bought the smokefire last year with high hopes. Unfortunately, I’ve had continuous issues including replacing the auger, motor, and hopper. This appears to be common among many owners of the product. I am also frustrated at the lack of consistency with the grill. When it works, it’s great. But it far too often does not start correctly or will flame out in the middle of cooking. I have great respect for Weber but I’m writing a negative review because this product did not meet their standards.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills , Weber Grills, September 20, 2021
Hello, thank you for taking the time to share your feedback. We are so sorry to hear that your experience has not matched your expectations. We want to ensure that your grill is working properly. Please be on the look for a follow-up email from us shortly. Thanks!
Written by a customer while visiting weber.com
Posted by: BT BBQ
from Lititz PA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Cooks great chicken. Does not sear like my weber gas grill. Does not recover temp.as quickly as gas grill. Accessory posts/ are poorly designed. They look great but everything falls off of them. I am not sure I'll keep this pellet stove. To date smoked two chickens, a brisket, grilled hamburgers and dogs.
Response from weber.comBy Weber Grills, Consumer Care, September 26, 2021
Hi! Thank you for taking the time to share your feedback. We are glad you have had some good cooks and we want to work with you to help you get a great sear off your SmokeFire like you do your gas grill.
Your SmokeFire should recover temperature once you close the lid and depending on how much food, how long the lid was open, what the ambient temperature is, etc would impact the recovery time. We will follow-up with you to confirm what you experiencing.
We will follow up with you via email to help! Thanks!
Your SmokeFire should recover temperature once you close the lid and depending on how much food, how long the lid was open, what the ambient temperature is, etc would impact the recovery time. We will follow-up with you to confirm what you experiencing.
We will follow up with you via email to help! Thanks!
Written by a customer while visiting weber.com
Posted by: bws12020
from texas
Expertise:Intermediate
Verified Purchase:Yes
works well once you have it set up and dialed in. It does not have a dedicated usb port so if you dont have wifi or bluetooth it will be a problem to manage the unit since the onboard menu etc...isnt real user friendly. Also, the glow plug tends to burn up after a while and it takes out the whole glow plug assembly and the assembly is hard to find. I had to go to customer support to get one from weber.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Weber Grills, September 30, 2021
Thank you for your feedback! We are glad to hear that your grill is working well. As you mentioned, we recommend using this grill with a wireless device as this will allow you to take full advantage of the Smart features your SmokeFire has to offer. This will also allow you to make regular updates to your grill's software and firmware. We recommend updating regularly because the updates offer new features and improvements.
In response to your note about the glow plugs bracket, we would like to learn more about what you experienced and will follow-up. Access to the glow plug and shuttle is super quick with just 4 screws to get the back access door off and 1 screw to pull out the glow plug. Our Support Team will reach out to offer more tips. Thanks again for being part of the Weber family!
In response to your note about the glow plugs bracket, we would like to learn more about what you experienced and will follow-up. Access to the glow plug and shuttle is super quick with just 4 screws to get the back access door off and 1 screw to pull out the glow plug. Our Support Team will reach out to offer more tips. Thanks again for being part of the Weber family!
Written by a customer while visiting weber.com
Posted by: Brent ross
from Riverton utah
Gender:Male
Verified Purchase:Yes
Don’t listen to all the naysayers this grill is awesome
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Tank Cook
Verified Purchase:Yes
Grill shuts down on its own during cooking. Have to shut it down and restart it or finish cooking on something else.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills , Weber Grills, September 29, 2021
Hello, we are sorry to hear that you had trouble cooking on your SmokeFire. We would certainly like to understand more about the shutdown that you experienced so that we can help pinpoint what happened. We will reach out to you for further assistance. Thanks!
Written by a customer while visiting weber.com
Posted by: Cappio72
from Havertown, Pa
Gender:Male
Verified Purchase:Yes
Disappointed that after using 12 times it broke. Got replacement parts but no confident it won't happen again with the history of the Gen 1.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, October 15, 2021
Thank you for your feedback. We are sorry to learn that your grill broke down after only a handful of cooks. That is not the sort of experience we would expect or want for one of our fans. We are sorry about that! It is good to know that you were supplied with the replacement parts that you needed by our Support team. We will reach out to you to make sure that you are grilling again soon.
Written by a customer while visiting weber.com
Customer Rating
2
Good grill but app is crap
on October 15, 2021
Posted by: Doc J C
from Houston TX
Gender:Male
I’m a longtime Weber fan. Good grill, well built, temp goes up rapidly and can get super hot. Disappointed though as for the price you’re paying other options have a much better app. Smokefire app is very limited and contrary to ads does not allow you to start the grill remotely or even change the grill temperature once the grill has been started. Kind of disappointed.
Response from weber.comBy Weber Grills, Consumer Care, October 29, 2021
Thank you for being a long-time Weber fan. We are thrilled to learn that you love your SmokeFire grill. We are surprised to hear that you are disappointed with the Weber Connect app, however. The Weber Connect app already offers many of the features you mentioned, and more.
The Weber Connect app definitely allows you to change the temperature of the grill, engage SmokeBoost mode, and shut the grill down remotely. You can also use the app to receive flip and serve notifications, monitor your food’s doneness, and track how much longer your food will need to cook in real-time, all from your wireless device. When combined with the step-by-step prep and grilling assistance that the app offers, we believe that the Weber Connect app brings tons of extra value to your SmokeFire experience. We want you to get the most out of your Weber Connect app, so please look for an email outreach from our Support team.
We're always trying to evolve and improve our products and your feedback is an important part of that process. Thank you again and happy grilling!
The Weber Connect app definitely allows you to change the temperature of the grill, engage SmokeBoost mode, and shut the grill down remotely. You can also use the app to receive flip and serve notifications, monitor your food’s doneness, and track how much longer your food will need to cook in real-time, all from your wireless device. When combined with the step-by-step prep and grilling assistance that the app offers, we believe that the Weber Connect app brings tons of extra value to your SmokeFire experience. We want you to get the most out of your Weber Connect app, so please look for an email outreach from our Support team.
We're always trying to evolve and improve our products and your feedback is an important part of that process. Thank you again and happy grilling!
Written by a customer while visiting weber.com