Customer reviews from weber.com
Weber - Genesis E-435 Propane Gas Grill - Black
Average customer rating
4.6
(845 Reviews)
Rating breakdown 845 reviews
5 Stars
649
4 Stars
97
3 Stars
49
2 Stars
19
1 Star
31
92%of customers recommend this product.
(
632 out of
690)
Customer Reviews for Weber - Genesis E-435 Propane Gas Grill - Black
Posted by: Rbre455
from Texas
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I like my new grill, but it seems to take a long time to get up to temperature. Also when I was putting it together, I found a couple of pices of rubber in the bottom of the box. It turns out they are bumpers for the lid to rest on when it is closed. I requested new ones but have not yet received them.
I would recommend this to a friend!
Response from weber.comBy Weber grills , Consumer care, May 2, 2023
Thank you for your feedback. We are so sorry to hear your grill is taking a long time to heat up and the rubber bumpers for the lid are damaged. We are happy to help.
It sounds like you may be activating a safety device built into the regulator. This safety device is a component of all LP gas regulators and is designed to reduce the flow of gas in the event of a leak.
You can inadvertently activate the safety device without having a gas leak. Typically, this occurs if you do not wait a sufficient time between opening the tank valve and the burner control knobs or if one or more of the burner control knobs is in an open position when opening the LP tank valve. When the safety device has been activated the grill is referred to as being in “bypass”.
Keep in mind that the safety device reacts to gas leaks. If a grill is in bypass, the gas connections and hose should be tested for leaks with a soap and water solution.
If you do activate the gas regulator safety device, the grill may struggle to reach high temperatures or may not light at all, even with all burners on the START/HIGH setting.
To ensure that you are not inadvertently activating the safety device as you turn on the grill, please use the following procedure:
-Turn all burner control knobs to OFF, including the side burner control knob if present.
- Visually confirm all burners are extinguished (no flame present)
-Make sure the grill lid is open. Open the LP tank valve and then wait at least 60 seconds. This will allow the hose and regulator to pressurize.
-Turn the appropriate burner control knob for your model grill to the START/HIGH position and then ignite the grill by pushing the ignition button.
-Turn each of the other burner control knobs to high, one at a time, and press the igniter button (if applicable for your model). Repeat this process until all the burners have been lit.
-Close the grill lid.
-The grill should reach approximately 500 to 550 degrees in 10-15 minutes.
When you are done grilling:
-Turn all burner control knobs to the OFF position
-Turn off the LP tank valve last.
Our Care team is following up to assist you further. Please look for our outreach soon. Thank you!
It sounds like you may be activating a safety device built into the regulator. This safety device is a component of all LP gas regulators and is designed to reduce the flow of gas in the event of a leak.
You can inadvertently activate the safety device without having a gas leak. Typically, this occurs if you do not wait a sufficient time between opening the tank valve and the burner control knobs or if one or more of the burner control knobs is in an open position when opening the LP tank valve. When the safety device has been activated the grill is referred to as being in “bypass”.
Keep in mind that the safety device reacts to gas leaks. If a grill is in bypass, the gas connections and hose should be tested for leaks with a soap and water solution.
If you do activate the gas regulator safety device, the grill may struggle to reach high temperatures or may not light at all, even with all burners on the START/HIGH setting.
To ensure that you are not inadvertently activating the safety device as you turn on the grill, please use the following procedure:
-Turn all burner control knobs to OFF, including the side burner control knob if present.
- Visually confirm all burners are extinguished (no flame present)
-Make sure the grill lid is open. Open the LP tank valve and then wait at least 60 seconds. This will allow the hose and regulator to pressurize.
-Turn the appropriate burner control knob for your model grill to the START/HIGH position and then ignite the grill by pushing the ignition button.
-Turn each of the other burner control knobs to high, one at a time, and press the igniter button (if applicable for your model). Repeat this process until all the burners have been lit.
-Close the grill lid.
-The grill should reach approximately 500 to 550 degrees in 10-15 minutes.
When you are done grilling:
-Turn all burner control knobs to the OFF position
-Turn off the LP tank valve last.
Our Care team is following up to assist you further. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: SouthCarolinaTom
Verified Purchase:Yes
Love my new Genesis 4 burner grill. Especially been impressed with the griddle. Between the griddle and the grill I can cook everything from fried eggs to amazing steaks. I also switched from propane to natural gas which makes everything super convenient.
Written by a customer while visiting weber.com
Posted by: Scuba Whit
from Cary, NC
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Great grill. Large cooking area, ignights easily every time. Like all the additional options available to add later.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: MGJG
from Bath pa
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Grill works great . Just wish the little extras could have been included , like the lighted handle or the pizza grill plate . Adding those on is going to be another added cost on top of an already expensive grill ..Thank you for your time keep on grilling . Summer time grilling
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
My new Weber grill. One extremely happy customer!!
on May 22, 2023
Posted by: Anonymous
Verified Purchase:Yes
Cooks really good, but that’s not the best thing. I purchased my grill with some damaged parts and missing parts! I called Weber and the next day when I got home from work the parts where sitting on my deck beside my new grill. I put the parts on and grilled that night. Anyone that will stand behind their products like that is the best. And by the way there was no charge for the parts or shipping!!!!
Written by a customer while visiting weber.com
Posted by: Gmadeb
Gender:Female
Verified Purchase:Yes
My husband just loves his new grill. It was easy to assemble and it cooks everything so evenly.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Lee G
from Central Ohio
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
With Weber products, you can always count on quality, and the S-435 really is a beauty. Versatile grill features like optional flat top, wok, vegetable baskets and more, you have no need for separate (and expensive) additional products in your work area.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: CR Lubisich
Gender:Female
Verified Purchase:Yes
Weber grills have always been excellent, and the Genesis grill has even elevated this rating.
Written by a customer while visiting weber.com