Customer reviews from weber.com
Weber - Genesis S-435 Natural Gas Grill - Stainless Steel
Average customer rating
4.5
(860 Reviews)
Rating breakdown 860 reviews
5 Stars
658
4 Stars
99
3 Stars
50
2 Stars
19
1 Star
34
91%of customers recommend this product.
(
642 out of
704)
Customer Reviews for Weber - Genesis S-435 Natural Gas Grill - Stainless Steel
Customer Rating
1
Terrible Grill
on June 1, 2026
Posted by: Eddie H.
from NY
Expertise:Intermediate
Purchased in March. Assembled in May due to an injury. This grill is Terrible compared to my 2012 Weber Genesis 3 Burner w/Sear station. Takes longer to cook. Even thin chicken cutlets take long to cook. Unit is made out of cheaper materials than my old 2012 grill. Tried to return and "Customer Service" had me do all these tests and check for leaks etc etc... and basically told me it seems to be working fine, we cant help you. Basically telling me I'm stuck with this trash $2,000 grill. Terrible customer service. I DO NOT Recommend this grill or any other from Weber.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, June 9, 2026
Your feedback is very important to us. We are sorry to hear about your disappointing experience with the grill. We understand how frustrating it is to experience several issues with the grill, and we want to make this right. Please know that our specialty team is working to ensure we get you back to grilling. Let us know directly if you have any other questions or concerns. We are here to help. Thank you!
Written by a customer while visiting weber.com
Posted by: Ron1975
from Glouster, Oh.
Expertise:Intermediate
Verified Purchase:Yes
I really like this grill, especially the zone for cooking steaks. I tried it and it works great.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Chitox
from Bridgewater New Jersey.
Verified Purchase:Yes
The cover turned yellow and I can’t get it off or back to normal. I contacted tech suppor and they were supposed to send me cleaning instructions and chemicals but never did. Other wise the cooking is great.
I would recommend this to a friend!
Response from weber.comBy Consumer Care, Weber, June 9, 2026
Thank you for your feedback. We are sorry to hear about the discoloration on the grill. We see that your order has already been delivered, and we apologize for the delay. Please let us know directly if the discoloration has disappeared or if you have any other questions or concerns. We are always here to help. Thank you!
Written by a customer while visiting weber.com
Posted by: RJWS
from Toronto Ontario
Verified Purchase:Yes
The Temperature control is wonderful and has worked well for everything from brisket to roast chicken. My only complaint is the side burner needs to be lit with a match.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
It is not about a new grille purchase product repl
on June 8, 2026
Posted by: Wally Weber
from Bay Area California
Verified Purchase:Yes
I did not just buy the grill. I ordered a new set of replacement dials because one of them had broken. The process was unnecessarily difficult. Your website is terrible, and follow up off mark. I also have on burner that will not light via the ignition system and therefore I have to ignite using a gas lighter. The Weber grilles I used to know no longer seem to exist. Purchase and Ownership have not been a great experience.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, June 16, 2026
Your feedback is very important to us. We are sorry to hear about the broken knob and the burner not igniting. We understand how frustrating this experience can be, and we are here to help. Please look for an outreach email from our Care Team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Christopher N.
from Broadview Heights, Ohio
Expertise:Intermediate
Verified Purchase:Yes
I purchased the grill a short time ago, and I assembled it. The directions were very easy to follow with no problems. The short time I have used the grill has been great.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: In the crease
from Long Island, NY
Expertise:Intermediate
Verified Purchase:Yes
Not bad but overrated in my opinion. Does not heat evenly and does not feel heavy duty. The storage on the side is too small for all the available accessories and is open to the elements and critters. On the top you can see all the wires and working parts on each side . They should have built a small metal cover for the gaps, it looks unfinished.
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com
Posted by: Frankie S
from Buffalo, NY
Verified Purchase:Yes
Absolutely amazing grill. Best grill I have ever owned!
I would recommend this to a friend!
Written by a customer while visiting weber.com