I have owned a Weber grill for 25 years. Not multiple Weber grills but only one Weber Grill. I figured it was the time for an upgrade. And the upgrade did not disappoint. The versatility of the E-435 and the amount of cook space that this Grill offers is perfect for what I use it for. I entertain a lot and I love to cook. Yes I would recommend Weber grills to anybody and everybody. I’ve owned one for years I was never disappointed with the grill or the customer service.
My grill hasn't worked right since I bought it. the igniter STILL wont work after 4 or 5 emails with service support to trouble shoot.
Response from weber.comBy Weber Grills, Consumer Care, June 29, 2022
Thank you for your feedback regarding your Genesis E-435. We are so sorry to learn of your frustration with your grill's igniter not working. We expect the ignition system to provide consistent results!
It is possible that the igniter electrodes that light your burners shifted during shipping or assembly. We recommend checking the end of the burners to confirm each electrode is parallel to the top of the burner.
We also recommend checking the wire connections at your igniter module under the grill.
Please look for an email outreach from our Support team soon. We look forward to helping you get this solved. Thank you!