Bought the grill, 2 months in and the doors and front started rusting....they told me this happens and gave me a bottle of cleaner. then said sorry there is nothing we can do.....JUST TERRIBLE. Now after going on social media they sent me two new doors, that are on back order till sept!!!
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, September 9, 2025
Your feedback is very important to us! We are sorry about the rust on the doors and the delay in replacing them. We are constantly working on improving our products and consumer experience, and we will be sure to relay your feedback to the appropriate team. Thank you!
We are very happy with the grill .we use it almost every weekend .the quality of the product is amazing ,is built to last ,easy to keep and our chicken ,meat and fish taste great. Sometimes we use flavored chips for the meat and chicken and everything we grill in it comes out with an amazing flavor . We keep it outside, with the cover and it still looks like new after over a year . I will highly recommend this grill to anyone who is serious about grilling.