Customer reviews from weber.com
Weber - Genesis S-435 Propane Gas Grill - Stainless Steel
Average customer rating
4.5
(879 Reviews)
Rating breakdown 879 reviews
5 Stars
671
4 Stars
102
3 Stars
52
2 Stars
19
1 Star
35
91%of customers recommend this product.
(
655 out of
718)
Customer Reviews for Weber - Genesis S-435 Propane Gas Grill - Stainless Steel
Posted by: Anonymous
Expertise:Intermediate
Verified Purchase:Yes
In response to your questionnaire Im please with the performance of my new Weber Genesis grill! However, Im quite disappointed with the quality of the component parts. Moldeled plastic enstead of steel & brass. May I prevail on you to have a representative contact me, I need to order replacement parts for my 20 year old Weber charcoal Kettle grill w/gas biquettes lighter
Response from weber.comBy Weber Grills, Consumer Care, July 28, 2022
Thank you for your feedback and for being a long-time Weber fan! We are so sorry to learn about your disappointment with the quality of the grill. We produce products that are meant to be long-lasting and are backed by a generous warranty. Your satisfaction is very important to us. Our Support team will be reaching out to follow up. Thank you!
Written by a customer while visiting weber.com
Posted by: "Just Dude"
from Virginia Beach, VA
Gender:Male
Verified Purchase:Yes
Nice grill upgrade from previously owned Genesis Gold. I like that this one can heat up more - helpful with several foods. However, find it very difficult to retrieve and re-install the propane tank under the grill in the enclosed cabinet. Also, storage is actually limited based on shelve configuration. The wheel stops/brakes don't work either. One final issue is with the price - family purchased it for me for Father's Day; I wouldn't have spent this much for this grill (overpriced) and would have either purchased smaller Weber grill or one from one of the competitors with similar features.
Response from weber.comBy Weber Grills, Consumer Care, July 28, 2022
We appreciate your feedback and thank you for being a long-time Weber fan! We are so sorry to learn your experience did not match your expectations. Your satisfaction is very important to us. We will be sure to share your valuable feedback with our team.
We want to know more about what you are experiencing with the wheels/brakes not working. Our Support team will be reaching out to assist you further. Thank you!
We want to know more about what you are experiencing with the wheels/brakes not working. Our Support team will be reaching out to assist you further. Thank you!
Written by a customer while visiting weber.com
Posted by: Matt S in OK
from Oklahoma
Verified Purchase:Yes
I have always wanted a Weber grill but could not afford the investment. I wish that I had gone ahead and invest years ago! A good friend is still grilling on his fathers old Weber and it is 25+ years old. The investment will pay off in the years you will have this high quality, well built grill. Had one small issue with broken handle spacers but it was addressed quickly by the professionals at Weber! The wide range of accessories and grilling surfaces is amazing and again, all high quality stuff! I'll never own anything but a Weber from here on out and look forward to grilling on this one for years to come.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: whoknewbc
from Chicago, IL
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
First time Weber Owner…
Consistent heat! Large grilling space, even when you swap out one side for one of their MANY accessories!! Nice sized prep area on the right side, left side houses a burner for pots or pans.
I’ve use both the Pizza Stone and Griddle and have had wonderful success with both! Making everything from scratch pizza and cookies on the stone to breakfast basics (bacon, sausage, eggs) and veggies on the griddle.
Searing station gives you that much needed punch of heat to get a great sear! Steaks are cooked evenly throughout!!
Pretty easy to assemble, I did it on my own, but having two sets of hands would have been more ideal.
I’m looking for many years use out of this bad boy and taking my grilling up a few notches!!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Dbonessi
from Lehigh Acres Florida
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Great grill. It’s large but it heats fast and cooks beautifully.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Rich424
from Four Oaks nc
Gender:Male
Verified Purchase:Yes
Good grill but a little pricey. Starts nice hope burners will last
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: JamesFrampton
from Port Orange Florida
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I like the grill but I have to light it manually as the igniter doesn't work. I have contacted Angel in customer service but he seems to think I should repair it myself. I am old and have knee and back problems and can't crawl around under the grill to diagnose and repair it and I don't think I should be expected to. Please let me know your thoughts on the issue.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, July 23, 2022
Thank you for your feedback. We are so sorry to learn of your frustration with your Genesis E-435 igniter not working. We expect the ignition system to provide consistent results!
If you are not hearing a clicking noise when you press the igniter button, it is possible that the igniter electrodes that light your burners shifted during shipping or assembly. We recommend checking the end of the burners to confirm each electrode is parallel to the top of the burner.
We also recommend checking the wire connections at your igniter module under the grill.
Please look for our email outreach from our Support team soon. We look forward to helping you get this solved. Thank you!
If you are not hearing a clicking noise when you press the igniter button, it is possible that the igniter electrodes that light your burners shifted during shipping or assembly. We recommend checking the end of the burners to confirm each electrode is parallel to the top of the burner.
We also recommend checking the wire connections at your igniter module under the grill.
Please look for our email outreach from our Support team soon. We look forward to helping you get this solved. Thank you!
Written by a customer while visiting weber.com
Posted by: Lou Bronfeld
from Clear Lake CA
Gender:Male
Verified Purchase:Yes
Went with the Cadillac of grills based on all the ratings. So far, we love it. Thick parts & well made. Heavy duty.
I would recommend this to a friend!
Written by a customer while visiting weber.com