I was very impressed when I opened the box. It was well packaged with boxes labeled and parts bags also labeled. It took some space in the garage to lay it all out and inventory it, it the guide and the app provided made it easy to assemble. It is also a very well made grill with high quality matrials. I am very happy with my purchase.
Solid, High Quality Grill with various cooking options. Side Burner, High/Low BBQ racks, wok option and rotisserie option. Generous storage area and did prep table.
I bought the grill from bbqing in ottawa and the package had parts that were incorrect and missing. I called them multiple times but did not get through. I drove there and reported what happened and was told they ordered the part missing in. Never got a call back and did not receive the part.
Response from weber.comBy Consumer Care, Weber, May 10, 2025
Your feedback is very important to us. We're sorry to hear about the missing and incorrect parts. Our Care Team will reach out to assist you in resolving this issue. Please look for an outreach email from us soon. Thank you!
As a new comer to Weber grills, my expectations were high. I have not been let down nor surprised but the quality, design and performance. As any craftsman knows, the tool should do most of the hardwork. That is exactly the case here. All though I haven't run this completely around the track, so to speak, it has performed as promised from grilling salmon and fresh Jersey asparagus to the quick Wednesday night burger. Heats quickly and maintains the heat better than any grilled I've owned.