Customer reviews from weber.com
Weber - Genesis S-435 Propane Gas Grill - Stainless Steel
Average customer rating
4.5
(880 Reviews)
Rating breakdown 880 reviews
5 Stars
672
4 Stars
102
3 Stars
52
2 Stars
19
1 Star
35
91%of customers recommend this product.
(
656 out of
719)
Customer Reviews for Weber - Genesis S-435 Propane Gas Grill - Stainless Steel
Posted by: SouthCarolinaTom
Verified Purchase:Yes
Love my new Genesis 4 burner grill. Especially been impressed with the griddle. Between the griddle and the grill I can cook everything from fried eggs to amazing steaks. I also switched from propane to natural gas which makes everything super convenient.
Written by a customer while visiting weber.com
Posted by: JanR
from Long Island NY
Gender:Male
Verified Purchase:Yes
Very happy so far. The heat is very evenly distributed and love the seer zone.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Derek Glendale
from Prescott Valley, Arizona
Gender:Male
Verified Purchase:Yes
This grill is incomplete and I am still having too much trouble assembling.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, May 2, 2023
Thank you for your feedback. We are so sorry to hear the grill came incomplete and you are having trouble assembling. This is not the experience we want our valued Weber fans to have. We are happy to help.
We see that our team is actively working with you to get this resolved. Our Care team will be reaching out to follow up. Thank you!
We see that our team is actively working with you to get this resolved. Our Care team will be reaching out to follow up. Thank you!
Written by a customer while visiting weber.com
Posted by: Dan Star
from Star, ID
Gender:Male
Verified Purchase:Yes
Nice even heat, cooks excellent. A bit on the pricey side but hopefully that will be reflected in how long it lasts
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Rbre455
from Texas
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I like my new grill, but it seems to take a long time to get up to temperature. Also when I was putting it together, I found a couple of pices of rubber in the bottom of the box. It turns out they are bumpers for the lid to rest on when it is closed. I requested new ones but have not yet received them.
I would recommend this to a friend!
Response from weber.comBy Weber grills , Consumer care, May 2, 2023
Thank you for your feedback. We are so sorry to hear your grill is taking a long time to heat up and the rubber bumpers for the lid are damaged. We are happy to help.
It sounds like you may be activating a safety device built into the regulator. This safety device is a component of all LP gas regulators and is designed to reduce the flow of gas in the event of a leak.
You can inadvertently activate the safety device without having a gas leak. Typically, this occurs if you do not wait a sufficient time between opening the tank valve and the burner control knobs or if one or more of the burner control knobs is in an open position when opening the LP tank valve. When the safety device has been activated the grill is referred to as being in “bypass”.
Keep in mind that the safety device reacts to gas leaks. If a grill is in bypass, the gas connections and hose should be tested for leaks with a soap and water solution.
If you do activate the gas regulator safety device, the grill may struggle to reach high temperatures or may not light at all, even with all burners on the START/HIGH setting.
To ensure that you are not inadvertently activating the safety device as you turn on the grill, please use the following procedure:
-Turn all burner control knobs to OFF, including the side burner control knob if present.
- Visually confirm all burners are extinguished (no flame present)
-Make sure the grill lid is open. Open the LP tank valve and then wait at least 60 seconds. This will allow the hose and regulator to pressurize.
-Turn the appropriate burner control knob for your model grill to the START/HIGH position and then ignite the grill by pushing the ignition button.
-Turn each of the other burner control knobs to high, one at a time, and press the igniter button (if applicable for your model). Repeat this process until all the burners have been lit.
-Close the grill lid.
-The grill should reach approximately 500 to 550 degrees in 10-15 minutes.
When you are done grilling:
-Turn all burner control knobs to the OFF position
-Turn off the LP tank valve last.
Our Care team is following up to assist you further. Please look for our outreach soon. Thank you!
It sounds like you may be activating a safety device built into the regulator. This safety device is a component of all LP gas regulators and is designed to reduce the flow of gas in the event of a leak.
You can inadvertently activate the safety device without having a gas leak. Typically, this occurs if you do not wait a sufficient time between opening the tank valve and the burner control knobs or if one or more of the burner control knobs is in an open position when opening the LP tank valve. When the safety device has been activated the grill is referred to as being in “bypass”.
Keep in mind that the safety device reacts to gas leaks. If a grill is in bypass, the gas connections and hose should be tested for leaks with a soap and water solution.
If you do activate the gas regulator safety device, the grill may struggle to reach high temperatures or may not light at all, even with all burners on the START/HIGH setting.
To ensure that you are not inadvertently activating the safety device as you turn on the grill, please use the following procedure:
-Turn all burner control knobs to OFF, including the side burner control knob if present.
- Visually confirm all burners are extinguished (no flame present)
-Make sure the grill lid is open. Open the LP tank valve and then wait at least 60 seconds. This will allow the hose and regulator to pressurize.
-Turn the appropriate burner control knob for your model grill to the START/HIGH position and then ignite the grill by pushing the ignition button.
-Turn each of the other burner control knobs to high, one at a time, and press the igniter button (if applicable for your model). Repeat this process until all the burners have been lit.
-Close the grill lid.
-The grill should reach approximately 500 to 550 degrees in 10-15 minutes.
When you are done grilling:
-Turn all burner control knobs to the OFF position
-Turn off the LP tank valve last.
Our Care team is following up to assist you further. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: JDPgrill
Gender:Female
Verified Purchase:Yes
This is a very nice grill. We also had a Weber grill before this. Love it. My husband uses this grill all year round at least 3-4 times a week! Love that we have a natural gas line directly to it. Would highly recommend.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Elvis69
from Nj
Verified Purchase:Yes
I should have bought this sooner. I got the cover and the griddle
Written by a customer while visiting weber.com
Posted by: MoeJo
from Jensen Beach, FL
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The grill itself seems well built and was relatively easy to put together…although time consuming.
However, for such an expensive grill the electric start for the main grill burners wouldn’t work. Spoke to Weber and they sent out replacement parts. Still doesn’t work
Now, the grill still works if you manually start it and it seems to cook well, but I’m greatly disappointed in the lack of electric starting in such an expensive piece of outdoor cooking equipment.
I expected better.
However, for such an expensive grill the electric start for the main grill burners wouldn’t work. Spoke to Weber and they sent out replacement parts. Still doesn’t work
Now, the grill still works if you manually start it and it seems to cook well, but I’m greatly disappointed in the lack of electric starting in such an expensive piece of outdoor cooking equipment.
I expected better.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, April 24, 2023
Thank you for your feedback. We are so sorry to hear your igniter is still not working. We are happy to help get this resolved quickly. Our Care team is reaching out to assist you further. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com