Customer reviews from weber.com
Weber - Genesis S-435 Propane Gas Grill - Stainless Steel
Average customer rating
4.5
(879 Reviews)
Rating breakdown 879 reviews
5 Stars
671
4 Stars
102
3 Stars
52
2 Stars
19
1 Star
35
91%of customers recommend this product.
(
655 out of
718)
Customer Reviews for Weber - Genesis S-435 Propane Gas Grill - Stainless Steel
Customer Rating
1
Terrible Grill
on June 1, 2026
Posted by: Eddie H.
from NY
Expertise:Intermediate
Purchased in March. Assembled in May due to an injury. This grill is Terrible compared to my 2012 Weber Genesis 3 Burner w/Sear station. Takes longer to cook. Even thin chicken cutlets take long to cook. Unit is made out of cheaper materials than my old 2012 grill. Tried to return and "Customer Service" had me do all these tests and check for leaks etc etc... and basically told me it seems to be working fine, we cant help you. Basically telling me I'm stuck with this trash $2,000 grill. Terrible customer service. I DO NOT Recommend this grill or any other from Weber.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, June 9, 2026
Your feedback is very important to us. We are sorry to hear about your disappointing experience with the grill. We understand how frustrating it is to experience several issues with the grill, and we want to make this right. Please know that our specialty team is working to ensure we get you back to grilling. Let us know directly if you have any other questions or concerns. We are here to help. Thank you!
Written by a customer while visiting weber.com
Posted by: phaddock
from Ajax, Ontario
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Extremely happy with this grill. The 4 burners are great and the large size of the grates is a huge plus. The stainless steel is another great feature
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Ace T
from Yonkers, NY
Expertise:Intermediate
Verified Purchase:Yes
I've owned Weber Grills my whole life and love them. This grill is the best so far with great features and stainless steel finish. Never even thought about going with another brand.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Mike1254
from INDIANA
Verified Purchase:Yes
I cannot tell you how it is working because the grill is unassembled. Weber agreed to ship a replacement grill to a qualified contractor for assembly and the grill showed up at my house unassembled. I contacted Weber and they informed me that a contractor would call me to arrange assembly. No one has called. Weber has been a huge disappointment.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, June 2, 2026
Thank you for your feedback and your patience. We are sorry about the frustrating experience with your grill delivery and assembly. Your satisfaction is very important to us, and we are here to help.
A member of our Care team will reach out soon for an update. Please look for our email! Thank you again for being part of the Weber grilling family.
A member of our Care team will reach out soon for an update. Please look for our email! Thank you again for being part of the Weber grilling family.
Written by a customer while visiting weber.com
Posted by: DaveBean
from Utah
Expertise:Intermediate
Verified Purchase:Yes
The instructions on how to put the grill together were terrible!! I called the help line and was put on hold forever. I finally got to talk to someone then they hung up on me so I had to call back and I was again put on hold for a long time again.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, May 29, 2026
Your feedback is very important to us. We are sorry to hear about your unpleasant experience, and we apologize for the inconvenience this has caused you. Your satisfaction is our top priority, and we want to make this right for you. Please look for an outreach email from our Care Team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Mom24
from Worthington, OH
Expertise:Intermediate
Verified Purchase:Yes
I bought the S-435 to replace a beloved Genesis II. Full disclosure I never saw the S-435 before purchasing, if I had I probably would not have purchased it. The drop in quality materials from the Genesis II is astounding. The II is an extremely heavy, solid, grill. The S-435 is almost flimsy in comparison. The reason that it matters, is that this grill cannot hold its heat. When you lift the lid, even if you close it quickly, there is a dramatic loss of temperature. It takes longer to preheat. It is not the quality of grill I thought I was buying. Very disappointing. I don’t love the stainless steel grates. Again, temperature is an issue. It’s a fine grill. It’s not a great grill and for the name and the price it should have been.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, May 26, 2026
Your feedback is very important to us. We are sorry to hear about your disappointment with the grill’s quality. We take all consumer feedback seriously, and we will relay your feedback to the right team.
We want to learn more about your experience and help you with the heating issues. Please look for an outreach email from our Care Team soon. Thank you!
We want to learn more about your experience and help you with the heating issues. Please look for an outreach email from our Care Team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Ike22234
Verified Purchase:Yes
Cheep stainless used for exterior parts, constant rust problem, I have better thing to spend my time then remove the rust every time I remove the cover as the solution from support services, took it to the landfill purchased a different grill, My third or 4th Weber but never again
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, May 26, 2026
Your feedback is very important to us. We are sorry to hear you have disposed of your grill due to the constant rusting. We understand how frustrating it can be, and we apologize for the inconvenience it has caused you. Please know that we continuously work to improve our products, and your feedback is deeply appreciated. We hope you will consider Weber for your future grilling needs. Thank you!
Written by a customer while visiting weber.com
Posted by: Mattcanada
from Ontario Canada
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Bought this as a replacement from another bbq of another brand. So far I love this bbq. Propane fuel level gauge is very handy to ensure you don't run out halfway through cooking. I upgraded to have a webber griddle on half the grill to make cooking more versatile. So far very happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting weber.com