I bought the grill from bbqing in ottawa and the package had parts that were incorrect and missing. I called them multiple times but did not get through. I drove there and reported what happened and was told they ordered the part missing in. Never got a call back and did not receive the part.
Response from weber.comBy Consumer Care, Weber, May 10, 2025
Your feedback is very important to us. We're sorry to hear about the missing and incorrect parts. Our Care Team will reach out to assist you in resolving this issue. Please look for an outreach email from us soon. Thank you!
I purchased the Propane model with intent to convert to natural gas with "commercially available" conversion kits for this purpose. When assembling, I called your helpline and was told that Weber does not recognize the use of conversion kits to natural gas, and warranty is voided. i packed up the pieces and thankfully, COSTCO accepted return of the propane model opened box. When I check to see the cost of a natural gas unit, it is about $400 more. The conversion kit is about $100. Your helpline would not help me determine what parts are different (other than the ports) to spend $400 extra for $100 of duplicated parts.
Response from weber.comBy Consumer Care, Weber, May 9, 2025
Your feedback is very important to us. We're sorry to hear about your disappointing experience. Our Care Team will reach out to discuss our policy regarding fuel conversions. Please look for an outreach email from us soon. Thank you!
Solid, High Quality Grill with various cooking options. Side Burner, High/Low BBQ racks, wok option and rotisserie option. Generous storage area and did prep table.
I was very impressed when I opened the box. It was well packaged with boxes labeled and parts bags also labeled. It took some space in the garage to lay it all out and inventory it, it the guide and the app provided made it easy to assemble. It is also a very well made grill with high quality matrials. I am very happy with my purchase.