They promised me a new lid and never sent it No further communication
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, July 14, 2026
Thank you for sharing your feedback. We are sorry to hear about the lid damage and the delay in replacing the part. We understand how frustrating this experience can be, and we apologize for the delay. Our Care Team will reach out to help. Please look for an outreach email from us soon. Thank you!
Great product. I get guidance from CHATGPT on temperature, placement and duration on how best to cook each meal based on what I'm grilling, and everything comes out perfectly.
Just like everything else in this world, The quality is a little less than it was 25 years ago. It is good that this grill comes with a long warranty and Weber is very fast to send Warranty parts if you need them. The sear zone is great but the other side could stand to get a little hotter. Overall this is a good grill that I will get many years of use from just like the one I bought 25 years age and is still being used today with minimal repairs.
Love our new grill. We used to have 3 burner and moved up to this one. I love the way the burners now go front to back. Also the electric ignition makes life so much easier. Can’t wait to get the inserts.