I have owned a Weber grill for many years and recently replaced it with my new Weber. Our family is growing and I wanted a grill that could handle a large capacity of food for cooking. This grill doesn’t disappoint and I am also pleased with the steel grates too.
I have had the grill about 6 weeks now and have used it several times and I am very pleased with it. It heats up quickly and evenly. The sear burner is great and produces steaks that look like they came from a top notch restaurant. I highly recommend the Weber Genesis.
I give it a 4 star. Why you ask because for the price it should come with some of the accessories. Other than that it seems like a good grill. I like the seer zone. Good even heat on the burners. If it last me 20 years I will be happy.
I really like the grill, but the lid bumpers have already broken and now the lid is making metal to metal contact with the lower box.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, June 1, 2022
Thank you for your feedback. Your satisfaction is very important to us and we're happy to know you are enjoying your new grill!
We are sorry to learn that your lid bumpers are not performing as expected. We produce products that are meant to be long-lasting! Occasional imperfections can arise during manufacturing despite our best effort to avoid them. For that reason, we back our products with a generous warranty.
We appreciate your patience and understanding! Our Support team is sending a set of replacement lid bumpers. Please look for our email follow-up soon! Thank you!
The grill deserves a 5-star rating. Maintaining the correct temperature is a breeze regardless of what you are grilling, and I love the sear burner. Cleanup is also much easier than with my previous grills.
I deducted one star due to difficulty in manipulating the propane tank (which weighs ~17 pounds when full). You have to manipulate it by extending the tank at arms length in side the cabinet while squatting or kneeling. Some with lower back issues won’t be able to hang the tank and will need to solicit assistance.
Final product seems pretty good. Expensive, directions were not great, was short screws, and one piece had multiple paint dipping gaps and also required replacement. Service replacement was pretty prompt on both items, but was unexpected on such a pricey grill.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, May 31, 2022
Thank you for your feedback. We are happy that you love your grill!
We want all of our grillers to feel confident that we will have their back any time they need us! We normally would never expect a new grill to need replacement parts, and we apologize for the inconvenience. We appreciate you contacting our Support team and giving us the opportunity to correct the issue.
We would like to express our appreciation and make sure you have everything you need. Please look for an email outreach from us soon. Thank you and grill on!