I like the construction of the grill. The crates are hard to clean
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, May 23, 2022
Thank you for your feedback! We are thrilled to hear that you are finding your grill well-constructed! We put all of our years of experience into designing a grill that feels solid and produces solid results.
We understand that cleaning is nobody's favorite part of grilling, and we want to make it as painless as possible. We recommend preheating your grill grates for 10-15 minutes on HIGH heat (450-500F) before brushing them with a Weber Stainless-Steel Grill Brush.
Then, add oiled food to the hot grates! We recommend oiling your food and not your grates for the best results. Check our our blog article and video for more information: https://www.weber.com/US/en/blog/tips-techniques/cleaning-your-stainless-steel-grates/weber-31156.html
We want you to have a great time using your grill. Please look for an email outreach from our Support team soon. We'll send you some more tips and tricks. Thank you!
Right door does not fit quite correctly. Will not latch with lower magnet. Short of this, grill is quite nice. Have owned and been grilling on Weber grills for past 30 years, from 18 inch kettle through 6 burner Summit. Would not own anything else!
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, May 21, 2022
Thanks for being a long-time Weber fan! We feel grateful for your loyalty over the past 30 years, and we hope to delight you with our products for many more years to come.
We apologize for the inconvenience you are experiencing with the door latch. We'd like to look into the issue and offer assistance under your grill's warranty. In the rare instances that manufacturing or shipping damage may occur, our team is ready to make things right.
Please look for an email outreach from us soon. Thank you again for being an awesome Weber fan!
Surprised at this price point the grill is not very well built. Plastic knobs? Plastic wheels? Very lite weight metal. It grills fine
Response from weber.comBy Weber Grills, Consumer Care, May 21, 2022
We appreciate your feedback. We want to provide our grillers with valuable, high-quality products that they can enjoy for many years.
We believe that the concerning features you mentioned will outlast and outperform your expectations. We stand behind every grill we produce and we back our grills with an outstanding warranty.
We want you to feel confident and excited about your new grill. Please look for an email from our Support team soon. Thank you!
The grill is great! The assembly was a bear. Instructions could be better. Particularly with the match holder and the ground wire for the side burner.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, May 21, 2022
Thank you for your feedback! We're thrilled that you love your new grill. Thanks for being a Weber fan!
We appreciate your concerns with the assembly and we will bring your feedback to our team. We provide additional assembly support via the BILT app, as well as through our Support team. We're available 7-days-a-week to answer any questions our fans may have.
Your satisfaction is very important to us! Please look for an email outreach from us soon. Thanks again!
Es asombroso calienta en minutos cocinas en minutos nunca había usado un azador que mantuviera tanto el calor es asombroso como funciona en verdad es muy bueno si no que el mejor .