Have never owned a gas fired grill. Have always owned Weber Charcoal grills. Current one is a 26” model. Have to admit, it’s great having both on hand. The Genesis is a great grill, plenty of cooking area and extremely easy to operate.
I ordered the grill form Home Depot, to be assembled and delivered to my home. Unfortunately, the grease tray and wire catch pan holder were missing. I ordered the grease tray, but when I tried to slide it in, I discovered the rails were incorrectly installed so it couldn't be used. Returned the grill for a refund.
Home Depot issue not the grill!
Response from weber.comBy Consumer Care, Weber, February 4, 2026
Thank you for letting us know about your experience, and we apologize for the inconvenience it has caused you. We appreciate you taking the time to share feedback, and we will share this information with the appropriate team. Please don’t hesitate to reach out to us directly if you have questions or concerns. We are more than happy to help. Thank you!
We do grill a lot and this Weber heats up quickly and you can add accessories to grill vegetables or smoke your foods. Has nice area for storage for those accessories. The stainless steel is a nice appearance too.
Purchased an E-435 after 20 years with another Weber model. Build quality is excellent. The sear function is great, the temperature controls do just that (for maintaining even, lower temps for ribs, etc.) Didn’t wan’t anything “smart” as chips degrade and then are costly to replace.
Ignition not functioning on four out of six burners, awaiting repair and part replacement for four weeks
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, March 24, 2026
We are sorry to learn about the issue with your new grill's ignition. Your satisfaction is very important to us, and we appreciate your feedback.
Usually, ignition issues can be resolved with some simple troubleshooting. We're sorry for the inconvenience! Your grill is equipped with a match-holder to perform manual grill lighting so you can still grill in the meantime.
The Weber Care team is here to help. Please look for an email follow-up soon. Thank you!