Exceeded every expectation I set for the grilling. The pride and attention to detail is tremendous.
Written by a customer while visiting weber.com
Customer Rating
1
Poor customer service.
on January 11, 2026
Posted by: Nomoreweber-Wow
I have a 4-Burner plus sear burner Weber S-435 grill for a little over a year. The first ignition on the left of the grill quit working after a year. The rest are working ok. I filed a warranty claim after exhausting all troubleshooting options. Weber customer service kept asking the same question a few times without understanding of what happened. I rather pay for the part myself than subject to interrogation by Weber.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, January 13, 2026
Your feedback is very important to us. We're sorry to hear about your frustrating experience. This is not the Weber experience we strive to provide, and we want to make this right. Our Care Team will reach out to help resolve this issue. Please look for an outreach email from us soon. Thank you!
Quality, reliability, consistent; this is my second Weber grill. The gas heats evenly, and very consistently, I've never started a fire in these grills. It's solid, very well put together. If you have never cooked on a Weber grill, you need to try! You will not be disappointed
Best grill ever, I love the quality and heat distribution. I bought many grilles before this one and never had one this excellent. I wish I would have bought this from the get go. I recommend it to everyone.
The Genesis S-435 is a great grill. Consistent heating front to back makes cooking a breeze. I like the sear zone to get a steak done just right. You will appreciate the under grill storage.
This new Genesis is so much better than my old summit. That was a six burner. This one I can cook everything on medium at 500° temperature where is my summit? I'd have to leave it on high to cook at 500. The grill is so awesome.
Have never owned a gas fired grill. Have always owned Weber Charcoal grills. Current one is a 26” model. Have to admit, it’s great having both on hand. The Genesis is a great grill, plenty of cooking area and extremely easy to operate.