Customer reviews from weber.com
Weber - Genesis S-435 Propane Gas Grill - Stainless Steel
Average customer rating
4.5
(879 Reviews)
Rating breakdown 879 reviews
5 Stars
671
4 Stars
102
3 Stars
52
2 Stars
19
1 Star
35
91%of customers recommend this product.
(
655 out of
718)
Customer Reviews for Weber - Genesis S-435 Propane Gas Grill - Stainless Steel
Posted by: Rocklin
Verified Purchase:Yes
Side burner was not working when I first used the grill. I called Weber and ordered a part, I’ve been waiting for at least a month.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, June 27, 2022
Congratulations on your new Genesis grill. We are sorry to hear about the side burner not working, that is not the experience we want our loyal Weber fans to have.
There are a couple of things that can be happening and we are confident our Genesis team can get you back up and running. Please look for an outreach email from our Support team, thanks!
There are a couple of things that can be happening and we are confident our Genesis team can get you back up and running. Please look for an outreach email from our Support team, thanks!
Written by a customer while visiting weber.com
Posted by: Anonymous
from South Eastern CT
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
My new Weber grill is, indeed, the best of the best grills. It is well constructed with high gaged steel and stainless-steel parts. The burners are designed that allows meats to be cooked quickly and evenly. The grill cover is made of heavy gauged steel and finished with high gloss paint. For those who love to grill the Weber E-435 Grill is at the top of my list.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: MikeBHot
Verified Purchase:Yes
Love the build quality. Do not like the BTUs per burner, and the uneven heating.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, June 27, 2022
We appreciate your feedback regarding your Genesis S-435 gas grill! We are so sorry to learn about your experience with uneven heating. We are happy to help.
We suggest preheating the grill with all burners on high for 15 minutes. This ensures there is even heat across the grill. Our burner control knobs start at the high position. As the knob is turned counterclockwise the temperature goes lower.
We look forward to helping you get the best experience possible from your new grill.
Please look for outreach from our Support team to discuss this further. Thanks for being a Weber fan!
We suggest preheating the grill with all burners on high for 15 minutes. This ensures there is even heat across the grill. Our burner control knobs start at the high position. As the knob is turned counterclockwise the temperature goes lower.
We look forward to helping you get the best experience possible from your new grill.
Please look for outreach from our Support team to discuss this further. Thanks for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: Ray@m
from Rhode Island
Gender:Male
Verified Purchase:Yes
Not easy to clean, after using the first time outside of grill collected a lot of dust, Pollen and appears to be a film much like a fine grease coating. Cleaned with a stainless grill cleaner but didn't stay clean long. Seems to attract lots of pollen and dust. I purchased a grill cover hopefully this will help
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, June 23, 2022
We appreciate your feedback. All of our grills are built to withstand the elements, and with regular maintenance, they'll look great for many years to come. We are sorry to learn that you've been having trouble keeping the exterior clean.
We recommend using BarKeeper's Friend stainless steel cleaner and polish, along with a soft cloth (not a paper towel), to remove grease and dirt, keeping your exterior surfaces in top shape. You may want to finish with Weber's Stainless Steel polish, for extra shine and protection.
As you mentioned, a grill cover is an excellent tool to keep environmental materials off your grill's surfaces. For your grill, we recommend Weber cover 7757: https://www.weber.com/US/en/accessories/accessories-by-category/carts--et--covers/premium-grill-cover-7757/7757.html
We hope these tips will help you spend less time cleaning and more time grilling! Please look for an email follow-up from our Support team. Thanks for being a Weber fan!
We recommend using BarKeeper's Friend stainless steel cleaner and polish, along with a soft cloth (not a paper towel), to remove grease and dirt, keeping your exterior surfaces in top shape. You may want to finish with Weber's Stainless Steel polish, for extra shine and protection.
As you mentioned, a grill cover is an excellent tool to keep environmental materials off your grill's surfaces. For your grill, we recommend Weber cover 7757: https://www.weber.com/US/en/accessories/accessories-by-category/carts--et--covers/premium-grill-cover-7757/7757.html
We hope these tips will help you spend less time cleaning and more time grilling! Please look for an email follow-up from our Support team. Thanks for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: JamesM!
from Denver,CO
Gender:Male
Verified Purchase:Yes
I am unable to get enough heat to sear meat, even in the "sear zone." I am very unhappy with this and hope there is a fix.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, June 19, 2022
Thank you for your feedback. We expect our grills to provide steady, even heat. It sounds like your grill might be in "bypass mode," causing the low temperature you are experiencing. What’s happening is that the regulator thinks there’s a gas leak, so it reduces the pressure.
First, rule out a gas leak by performing a soapy-water leak test per the instructions in you grill owner's guide. You can also click the link below for help: https://consumer-care.weber.com/hc/en-us/articles/360023849891-How-do-I-perform-a-gas-leak-test-on-my-grill-
Your grill should easily reach 500F, which is hot enough to cook and sear. If there is no leak, then it's possible your grill is in a safety mode called "bypass." Follow these instructions to reset the bypass safety mode. This is not only the reset, but how you want to light your grill each and every time.
Open the lid
Make sure all knobs are in the off position (including side burner if applicable)
Turn your LP tank on all the way
Wait 60 seconds
Turn the first burner to start/high
Hit your igniter
Turn on all remaining main burners, one by one
Close the lid
Let your grill preheat to 500-550°F
Your experience is very important to us. Please look for an email follow-up from our Support team. Thank you!
First, rule out a gas leak by performing a soapy-water leak test per the instructions in you grill owner's guide. You can also click the link below for help: https://consumer-care.weber.com/hc/en-us/articles/360023849891-How-do-I-perform-a-gas-leak-test-on-my-grill-
Your grill should easily reach 500F, which is hot enough to cook and sear. If there is no leak, then it's possible your grill is in a safety mode called "bypass." Follow these instructions to reset the bypass safety mode. This is not only the reset, but how you want to light your grill each and every time.
Open the lid
Make sure all knobs are in the off position (including side burner if applicable)
Turn your LP tank on all the way
Wait 60 seconds
Turn the first burner to start/high
Hit your igniter
Turn on all remaining main burners, one by one
Close the lid
Let your grill preheat to 500-550°F
Your experience is very important to us. Please look for an email follow-up from our Support team. Thank you!
Written by a customer while visiting weber.com
Posted by: LittleMouse
Verified Purchase:Yes
Best grill I’ve ever owned! Plenty of space, looks great, and very precise heating.
Written by a customer while visiting weber.com
Posted by: Howser
from New York
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
It took me a couple of times to realize that the temperatures are true and even , I used have to shuffle my food around to find the hot spots. Also , the side shelf is a nice size coupled with the built in storage section make life easier . Very happy with it .
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: MikeG35
from Eugene, OR
Gender:Male
Verified Purchase:Yes
The weather has been atrocious where I live, a very rainy spring, people hereabouts are referring to the sixth month as “Juneuary”. Consequently, the grill has only been used five times. So far, so good; it does what it is designed to do. I upgraded from a three burner Genesis bought new in 1996, primarily to get a better indirect cooking area. Back then, the burners were placed horizontally, so the indirect area was along the back or the front of the grates. Even if only one of the three burners was used, the indirect area was long and skinny; not ideal for some items. Modern grills have the burners arranged front to back, plus, this is a four burner grill with more surface area, so the indirect area is rectangular and can be fairly large if only the far left or right burner is used.
I have only a few minor complaints, one theoretical, two practical. First, as opposed to my older grill, this unit does not have a “full frame”. By frame, I mean a full rigid box structure composed of square tubing. This unit has a rectangular frame at the left and right, but they are held in place by sheet metal panels, on the sides, bottom, and back, as well as the burner box casting. This only theoretical, but the full frame seems like it would be stronger. That said, the actual main box of grill is very rigid, and I don’t think it will be problem.
However, the table work surfaces to the left and right of the main box are a different story. On the older grill, the upper horizontal frame rails extended a bit more than a foot the left and right of the burner box, and supported the work surfaces. Since those extensions were part of the frame, the grill could be safely moved by lifting on those extensions. By contrast, the work surfaces on the E435 are sheet metal stainless steel formed into a box shape with a plastic end cap, which is attached to the frame with four bolts. There’s definitely some flex if the grill is lifted by those shelves, and I’d say that should be avoided. However, this is a far heavier grill than the old model, and I miss the sturdiness of the old design.
Finally, at least one review I read pre-purchase mentioned the rubber cushions attached to lid that contact the burner box had fallen out right away. When I unboxed by unit, one was loose in the box, and the “cone” on the top of cushion was torn off, the other was nowhere to be found. Since all the other hardware and small pieces were packaged in individual sealed bags, I didn’t think much of it until it was fully assembled, and there were no cushions included with those parts. It appears that the lid is shipped with the bumpers installed, and they fell out in shipment. There was only one loose in the shipping carton; I have no idea what happened to the other. It may have fallen off before shipment, or fell out between the flaps of the box. There was also a small gash in the box which may have been due to shipping. Whatever caused it, it did not damage the contents, but I may have been an exit point for the cushion. Since the cushions were apparently a poor fit and fell out in shipment, I saw little point in contacting Weber for replacements. There is a bit of a clunk if the lid is closed without due care, but since my older grill never had those cushions, I don’t miss them. However, the issue does mar what is in most respects a fairly good product.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, June 19, 2022
Thank you for your feedback. We appreciate hearing that a long-time Weber fan is replacing their old Weber with a new one. Thank you for being part of the Weber family!
We will bring your feedback about the body design to our team. We expect the frame to be long-lasting. As for the side tables, we do not recommend using the tables to move the grill, as mentioned in your grill owner's guide. Please use a firm grip on the grill's body frame when transporting the grill from place to place.
We apologize that the lid bumpers were absent on your new grill. That is definitely not normal! Our Support team will make sure to send a replacement under your grill's warranty.
Please look for an email outreach from us soon. Thanks again for being a long-time Weber fan!
We will bring your feedback about the body design to our team. We expect the frame to be long-lasting. As for the side tables, we do not recommend using the tables to move the grill, as mentioned in your grill owner's guide. Please use a firm grip on the grill's body frame when transporting the grill from place to place.
We apologize that the lid bumpers were absent on your new grill. That is definitely not normal! Our Support team will make sure to send a replacement under your grill's warranty.
Please look for an email outreach from us soon. Thanks again for being a long-time Weber fan!
Written by a customer while visiting weber.com