Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Tiki bar
from Rock Hall Md.
Gender:Male
Verified Purchase:Yes
It's a nice smoker /grill but still has problems. The pellets always jab up and it shouldn't always take 15 minutes to shutdown before you can relight it. Plus it should have storage drawers next to the ash drawer
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, June 23, 2023
Thank you for your feedback. We are so sorry to hear about the pellets jamming. We are here to help.
We do recommend Weber brand pellets for optimal performance. It is important to use fresh, dry pellets. When broken in half, the pellets should make a “snap” noise. If fuel appears white, dusty, or breaks down easily without a “snap,” it should be replaced.
Proper pellet storage is very important. You want to avoid getting the pellets wet or exposed to condensation. All fuel will degrade with time or poor storage conditions. We recommend storing pellets in a watertight container, indoors in a low humidity environment
Maintenance:
We recommend emptying the ash/grease drawer, cleaning the cookbox of grease, and cleaning the burn pot of ash and debris every 20 hours of cooking or 12 cooks, whichever comes first.
We recommend cleaning the cookbox of grease before transitioning from a low-and-slow cook to a high-heat sear. Additionally, for extended low and slow cooks we recommend using a water/drip pan between the cooking grates and Flavorizer bars to improve the moisture of the food and catch drippings which reduces flare ups and uneven heating.
Always run a full shutdown after each cook.
Deep clean the hopper and chute every 4 weeks or after 2 weeks without use by purging the hopper and pulling the auger. This occurrence should increase in high humidity environments.
We appreciate you taking the time to share your feedback with our team. Weber is constantly working on ways to improve our products and our customer experience and we are happy to pass your suggestions along. In fact, many of our updates are a direct result of consumer feedback.
Please look for an outreach from our Care team soon. Thank you!
We do recommend Weber brand pellets for optimal performance. It is important to use fresh, dry pellets. When broken in half, the pellets should make a “snap” noise. If fuel appears white, dusty, or breaks down easily without a “snap,” it should be replaced.
Proper pellet storage is very important. You want to avoid getting the pellets wet or exposed to condensation. All fuel will degrade with time or poor storage conditions. We recommend storing pellets in a watertight container, indoors in a low humidity environment
Maintenance:
We recommend emptying the ash/grease drawer, cleaning the cookbox of grease, and cleaning the burn pot of ash and debris every 20 hours of cooking or 12 cooks, whichever comes first.
We recommend cleaning the cookbox of grease before transitioning from a low-and-slow cook to a high-heat sear. Additionally, for extended low and slow cooks we recommend using a water/drip pan between the cooking grates and Flavorizer bars to improve the moisture of the food and catch drippings which reduces flare ups and uneven heating.
Always run a full shutdown after each cook.
Deep clean the hopper and chute every 4 weeks or after 2 weeks without use by purging the hopper and pulling the auger. This occurrence should increase in high humidity environments.
We appreciate you taking the time to share your feedback with our team. Weber is constantly working on ways to improve our products and our customer experience and we are happy to pass your suggestions along. In fact, many of our updates are a direct result of consumer feedback.
Please look for an outreach from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Frustrated in Ga
Gender:Male
Verified Purchase:Yes
What a great product. It’s exactly what I was looking for!!
After a bad experience, Weber made it right and replaced a first generation unit for me that just didn’t work.
THIS is what it’s about. Everyone just wants their grill to work…and folks this one is the fantastic!!
Couldn’t be happier. Need one …Get this one!!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Tom, Tom, The Piper’s Son
from Northern MN
Gender:Male
Verified Purchase:Yes
We’ve only owned the grill for a few weeks, but have smoked meatloaf, chicken thighs, brisket, and a turkey. We’ve even been able to sear Sous Vide flat iron steaks as well. It has performed flawlessly. The only reason it is not receiving five stars is that the casters are inadequate for a grill that size and weight. For the price point it should have casters (bigger, rubber inline skat style) that allow it to be moved more easily.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
2
Complete Random Shutdown
on June 4, 2023
Posted by: BrianJAndreas
from Newton Iowa
Gender:Male
I purchased this grill November 21st of 2021 and it is the Generation 2 that was to have fixed some prior issues. I will say that for quick heat for searing or using it to do a one hour smoke on a steak before reverse searing it is great. The major issue I have had and my friend who I bought him the same grill as well, is that any time you do lets say, a brisket, bone in beef ribs, or just altogether a meal that has at least a 3 hour smoke the grill will shut down randomly and you will need to wait for the entire shutdown process!!! This is losing valuable time with the heat loss to your meat!!!!!! This isnt just some times it is EVERY TIME!!!
I clean the grill and fire box after every use which is tedious yet that is what the instructions state. The new upgraded app got me excited to use the grill again today Sunday June 4th 2023 and “ BLAMMO” like clockwork, 3 hours and 20 minutes in the grill shut down and my 170 degree temp I needed before wrapping the ribs in butcher paper so I could continue cooking to the 210 degree mark!!!
This is ridiculous!! I also use WEBER pellets only in this just so there is no excuse! I have replaced the heat element thinking that would help with one of the extras provided when you buy it new and it still has problems!!!!! I have the latest software and app as well!!
Be very wary of buying this grill!
I was a huge Weber fan and am now in doubt of them with this pellet grill!
I was a huge Weber fan and am now in doubt of them with this pellet grill!
Thank you
Frustrated Owner
~Brian ~
Frustrated Owner
~Brian ~
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, June 9, 2023
We appreciate your feedback regarding your Smokefire EX6. We are sorry to hear your experience did not match your expectations.
We expect your grill to perform without issues! Your grill is backed with an outstanding warranty because we stand by the quality of our products!
Our Care team is here to help! We want you to get the most out of your grill! Please look for an email from us soon. Thank you!
We expect your grill to perform without issues! Your grill is backed with an outstanding warranty because we stand by the quality of our products!
Our Care team is here to help! We want you to get the most out of your grill! Please look for an email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Cxxxxx
Verified Purchase:Yes
App is great. No flares. Temperature accurate.
Look for pellets with bark included to increase smoke flavor
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
So impressed
on June 2, 2023
Posted by: GHT1
from Ohio
Gender:Male
I’d read about some difficulties that others have had, but so far this has been trouble-free. I was worried that my wife would have trouble running it, so I also picked up a lightly used Genesis. She hasn’t bothered with the Genesis. The SmokeFire is just so simple to use and turns out such great flavor that no one wants to use anything else. Chicken breasts just turn out amazing. I’ve smoked 8 pork butts at once, and frankly had room for a couple more. They turned out as good as my WSM with far less effort. Love this thing.
Written by a customer while visiting weber.com
Posted by: DouginAl
from Huntsville
Verified Purchase:Yes
So far really pleased with quality and ease of operation.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
Get something else
on May 19, 2023
Posted by: Idonthaveanickname
from Colorado
Gender:Male
Expertise:Intermediate
After many many ruined meals and a flare up (that almost burned my house down had I not been watching it like a hawk) I am done with this grill and it sits in my garage to take its journey to the landfill. Initial issues were eventually resolved with some help from customer service but the trust of this thing not screwing up was never gained. If you like to be elbow deep in grease and like to clean your grill after each use then this is your product. If not, buy something else.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, May 23, 2023
Your feedback is very important to us. We are sorry to learn that you have had an unpleasant experience with your SmokeFire EX6 grill so far.
We expect your grill to perform without issues! Your grill is backed with an outstanding warranty because we stand by the quality of our products!
Our Care team is here to help! We want you to get the most out of your grill! Please look for an outreach email from us soon. Thank you!
We expect your grill to perform without issues! Your grill is backed with an outstanding warranty because we stand by the quality of our products!
Our Care team is here to help! We want you to get the most out of your grill! Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com