Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Customer Rating
1
on August 6, 2023
Posted by: 2021
from Alabama
Gender:Male
Expertise:Intermediate
Hit and miss if it will turn on and stay on. Most of time I have to go back to the stove to finish cooking my meals. The glow plugs always go out. Once the troubleshoot codes come on not even changing the glow plugs will get you back cooking. And yes I’ve followed the instructions and it just doesn’t work.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, August 7, 2023
We appreciate your feedback regarding the SmokeFire EX6. We are very sorry to hear about your experience.
We expect your grill to perform without issues! Your grill is backed with an outstanding warranty because we stand by the quality of our products!
Our Care team is here to help! We want you to get the most out of your grill! Please look for an email from us soon. Thanks!
We expect your grill to perform without issues! Your grill is backed with an outstanding warranty because we stand by the quality of our products!
Our Care team is here to help! We want you to get the most out of your grill! Please look for an email from us soon. Thanks!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Maine
Gender:Male
Verified Purchase:Yes
This was a design failure. The hopper on the back was clearly a mistake. This required the auger opening to be too small and offset which made it far to easy for the pellets to bridge. I suspect the grill was tested in ideal conditions but when used outside in humid or rainy weather, I had to constantly stir the pellets to get them to feed properly. Also it was nearly impossible to fill the hopper without spilling pellets everywhere. Thank you for taking this back and honoring your warranty. When you re-design this product with a proper pellet feed system, I will re-purchase it.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, August 15, 2023
We value your feedback, thank you for your honesty and insight! We are sorry to learn that you were not satisfied with your SmokeFire EX6 grill and decided to return it. That is not the experience we expect our fans to have!
Our Care team is always here to help. We look forward to helping with your next Weber purchase! Thanks again!
Our Care team is always here to help. We look forward to helping with your next Weber purchase! Thanks again!
Written by a customer while visiting weber.com
Customer Rating
1
Waste of Money and Food
on August 27, 2023
Posted by: Anonymous
from St Louis Mo
Gender:Male
I’ve had this for a few years (unfortunately). It cooks the best steaks and burgers. But it won’t stay on long enough to cook a brisket or pork butt. It will flame out. It will make you push pellets down into the hole to feed the auger. The app doesn’t alert You to temperate drops. If it fails and you notice it, it takes 15 minutes to cycle through its shutdown process so you can start it again. And if you use the smoke boost feature? It will flake out every time and not tell you. When you restart it, it will over feed the flame pot spilling pellets everywhere. Then those will catch on fire in a huge way almost catching your whole grill and pellet box on fire. Stay away!!
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, August 28, 2023
Your feedback means a lot to us. We are very sorry to hear about your experience with the SmokeFire EX6.
We expect your grill to perform without issues! Your grill is backed with an outstanding warranty because we stand by the quality of our products!
Our Care team is here to help! Please look for our outreach soon. Thank you!
We expect your grill to perform without issues! Your grill is backed with an outstanding warranty because we stand by the quality of our products!
Our Care team is here to help! Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
2
Works when it works
on November 18, 2023
Posted by: Chuck23
from Virginia, mn
Expertise:Intermediate
Bought the 1st generation a few years ago. That one had a major failure in a support leg. Weber sent me a generation 2 to replace the failed one. I have spent many hours using this smoker. When it works it is great. The trouble is with their glo plug set up. I have had glo plugs last months and others have failed within a cook or two. I have had three major fire from excessive pellets being dumped into the fire pot. When that happens most of the time it is just a flame out but if there are hot spots watch out flames everywhere. If I had to do this purchase again, I would choose another smoker brand. I am sorry weber but you failed on this product.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, November 29, 2023
Thank you for taking the time to leave us a thoughtful review. We are sorry to learn that your SmokeFire EX6 grill is not performing as reliably as we expect from our products. We are known for backing our grills with a generous warranty because we care about the quality of our products and their performance.
Our Care team would like to offer further assistance to help improve your grilling experience. Please look for our email outreach. Thank you!
Our Care team would like to offer further assistance to help improve your grilling experience. Please look for our email outreach. Thank you!
Written by a customer while visiting weber.com
Posted by: AlBro
from Noblesville, IN
Expertise:Intermediate
Verified Purchase:Yes
I have had 2 cooks with the grill so far. The first cook.was ribs. They came out pretty good, bit a massive pile of grease leaked out of the bottom right of the drum causing a large grease stain on our paver patio. The 2nd cook was a brisket and I placed an aluminum pan in bottom of the drum to avoid the grease drip again. The temp stayed consistent for about 6 hours. Then the unit basically stopped and went from 250 degrees down to 65 degrees. We had to finish the brisket in the oven. The next morning I took everything apart and cleaned the unit. I ran it for an hour and seemed to work ok. I plan on trying a pork shoulder this weekend. Hoping for a better result. This was a pricey purchase and disappointed is an understatement.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, December 8, 2023
We appreciate your feedback. We are very sorry to learn you had an issue with the grill shutting down mid cook. We want to know more and offer our assistance. Please look for an outreach email from us soon. Thank you for being a Weber fan!
Written by a customer while visiting weber.com
Customer Rating
1
Great looking bbq, horribly assembled electronics
on January 16, 2024
Posted by: A MB
Verified Purchase:Yes
Not working, even with new parts from Weber. Family missing out on smoked wings and briskets
Response from weber.comBy Weber grills, January 26, 2024
Your feedback means a lot to us. We are very sorry to hear you are having an issue with the electronics on your grill and are not able to use the grill. Our Care team will be reaching out to assist you further. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Lake Ozark, MO
Verified Purchase:Yes
Assembly, burn-in and WiFi connections all went well. Following the instructions are good, only missing a few more details would’ve been helpful. First cook @200 went great. Second cook I decided to use the SuperSmoke option, but realized the user does not set the low temperature, it’s automatic @180. [1] No cold smoking on this unit as temperature doesn’t go to 160 as advertised. [2] Using SuperSmoke shortens lifespan of glow plug. I can’t afforded to use one glow plug per SuperSmoke session.
After multiple ‘Flame-outs’ during cooks, I’m considering Opt.1 - Never use SuperSmoke or Opt. 2 - Sell and purchase a more reliable brand smoker.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, May 14, 2024
Your feedback is very important to us. We are so sorry to hear you are having an issue with Smoke boost setting on your SmokeFire grill. We will look into this for you and have a member of our Pellet team reach out to assist you further. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Dissatisfied 12345
from Louisiana
Expertise:Intermediate
Verified Purchase:Yes
I have trouble with this grill 7 out of 10 uses. Typically I get flame outs due to poor feeding, I have replaced the glow plug igniter at least once. The worst was a feed motor failure in the middle of a Boston butt 18 hour cook. The grill itself is well built and looks like it will last many years. The feed system apparently was designed by a 1st year engineering student as it is a total failure. I guess that’s why they stoped making it. By the way my grill is just barely 1 year old and it gave trouble from day one.
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com