Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Customer Rating
3
verdict is still out
on November 30, 2022
Posted by: ISH "O"
from Surprise AZ
Gender:Male
Expertise:Intermediate
2 months into this, 4 smokes. Last three start ups had to replace the fuse. Thanksgiving day i was going to start smoking my turkey at 0900 to hopefully serve at 3pm, this thing would not start, finally got it going about 11AM, just started working FOR WHATEVER REASON not a good day.
Response from weber.comBy Weber grills , Consumer care, December 5, 2022
Thank you for your feedback regarding the Smokefire EX6. We are so sorry to hear the fuse went out and the issues you had with start up. We want to know more about your experience to further assist you. Our Care team will be reaching out follow up. Thank you!
Written by a customer while visiting weber.com
Posted by: Flashburner
from Ternnessee
Gender:Male
Verified Purchase:Yes
I have been cooking on charcoal grills for over 40 years. Small Weber grills up to massive competition smokers. The SmokeFire changed the way I cook for sure. The SmokeFire takes all of the guess work out of cooking and makes the best grilled food that I have ever cooked. 5 stars!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Mhinz
from Minnesota
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Have had many problems with grill losing temp. The grill is very finicky loading pellets. If for some reason the pellets do not load correctly it loses temp and won’t recover. Then you have to shutdown and restart, which takes time. I’ve had this issue happen about ten times in a year.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care , March 23, 2023
Thank you for your feedback. Your concerns are very important to us, and we want to help you have a great experience with your SmokeFire grill.
We apologize for the disappointment! A member of our team will be reaching out to you to provide expert assistance with your issue. Thank you for your patience and for being part of the Weber family!
We apologize for the disappointment! A member of our team will be reaching out to you to provide expert assistance with your issue. Thank you for your patience and for being part of the Weber family!
Written by a customer while visiting weber.com
Posted by: Jaydog
from Tennessee
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Enjoy cooking on it remind me of the little engine that could
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
Get something else
on May 19, 2023
Posted by: Idonthaveanickname
from Colorado
Gender:Male
Expertise:Intermediate
After many many ruined meals and a flare up (that almost burned my house down had I not been watching it like a hawk) I am done with this grill and it sits in my garage to take its journey to the landfill. Initial issues were eventually resolved with some help from customer service but the trust of this thing not screwing up was never gained. If you like to be elbow deep in grease and like to clean your grill after each use then this is your product. If not, buy something else.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, May 23, 2023
Your feedback is very important to us. We are sorry to learn that you have had an unpleasant experience with your SmokeFire EX6 grill so far.
We expect your grill to perform without issues! Your grill is backed with an outstanding warranty because we stand by the quality of our products!
Our Care team is here to help! We want you to get the most out of your grill! Please look for an outreach email from us soon. Thank you!
We expect your grill to perform without issues! Your grill is backed with an outstanding warranty because we stand by the quality of our products!
Our Care team is here to help! We want you to get the most out of your grill! Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Tiki bar
from Rock Hall Md.
Gender:Male
Verified Purchase:Yes
It's a nice smoker /grill but still has problems. The pellets always jab up and it shouldn't always take 15 minutes to shutdown before you can relight it. Plus it should have storage drawers next to the ash drawer
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, June 23, 2023
Thank you for your feedback. We are so sorry to hear about the pellets jamming. We are here to help.
We do recommend Weber brand pellets for optimal performance. It is important to use fresh, dry pellets. When broken in half, the pellets should make a “snap” noise. If fuel appears white, dusty, or breaks down easily without a “snap,” it should be replaced.
Proper pellet storage is very important. You want to avoid getting the pellets wet or exposed to condensation. All fuel will degrade with time or poor storage conditions. We recommend storing pellets in a watertight container, indoors in a low humidity environment
Maintenance:
We recommend emptying the ash/grease drawer, cleaning the cookbox of grease, and cleaning the burn pot of ash and debris every 20 hours of cooking or 12 cooks, whichever comes first.
We recommend cleaning the cookbox of grease before transitioning from a low-and-slow cook to a high-heat sear. Additionally, for extended low and slow cooks we recommend using a water/drip pan between the cooking grates and Flavorizer bars to improve the moisture of the food and catch drippings which reduces flare ups and uneven heating.
Always run a full shutdown after each cook.
Deep clean the hopper and chute every 4 weeks or after 2 weeks without use by purging the hopper and pulling the auger. This occurrence should increase in high humidity environments.
We appreciate you taking the time to share your feedback with our team. Weber is constantly working on ways to improve our products and our customer experience and we are happy to pass your suggestions along. In fact, many of our updates are a direct result of consumer feedback.
Please look for an outreach from our Care team soon. Thank you!
We do recommend Weber brand pellets for optimal performance. It is important to use fresh, dry pellets. When broken in half, the pellets should make a “snap” noise. If fuel appears white, dusty, or breaks down easily without a “snap,” it should be replaced.
Proper pellet storage is very important. You want to avoid getting the pellets wet or exposed to condensation. All fuel will degrade with time or poor storage conditions. We recommend storing pellets in a watertight container, indoors in a low humidity environment
Maintenance:
We recommend emptying the ash/grease drawer, cleaning the cookbox of grease, and cleaning the burn pot of ash and debris every 20 hours of cooking or 12 cooks, whichever comes first.
We recommend cleaning the cookbox of grease before transitioning from a low-and-slow cook to a high-heat sear. Additionally, for extended low and slow cooks we recommend using a water/drip pan between the cooking grates and Flavorizer bars to improve the moisture of the food and catch drippings which reduces flare ups and uneven heating.
Always run a full shutdown after each cook.
Deep clean the hopper and chute every 4 weeks or after 2 weeks without use by purging the hopper and pulling the auger. This occurrence should increase in high humidity environments.
We appreciate you taking the time to share your feedback with our team. Weber is constantly working on ways to improve our products and our customer experience and we are happy to pass your suggestions along. In fact, many of our updates are a direct result of consumer feedback.
Please look for an outreach from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Bo Ryan B
from St. Louis
Gender:Male
Verified Purchase:Yes
The unit only worked once. I think the auger is broken
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, August 6, 2023
Your feedback is very important to us. We are very sorry to hear about your auger assembly. We are happy to help assist you further. Please look for an outreach from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: osalas
from Chicago
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I doesn't work in less than 3 months, no power to the controller or any components
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, August 8, 2023
Your feedback is very important to us. We are very sorry to hear you lost power to your grill. We are here to help. Our Care team is reaching out to assist you further. Thank you!
Written by a customer while visiting weber.com