Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Maxim
from Michigan
Gender:Male
Verified Purchase:Yes
After 2 months of use here are my thoughts. Three things to keep in mind when buying the SmokeFire EX6 2nd Gen. One it blows ash everywhere. In fairness it’s not a ton but you will see it on the outside of your grill. I’ve owned other pellet grills and never saw ash on the outside like this. Two everything you’ve read on the internet about the grease management system is true. Grease will drip down into the ash and clump up never making it to the drip pan below. I will say using aluminum pans resolves the issue just fine. Other grills use aluminum inserts to make clean up easy it’s pretty much the same here but the flavor bars are rendered useless. Third and most concerning is the hopper. I smoked a brisket over night and at about the 8 hr mark the pellets bridged and stopped being feed into the auger. Thankfully I had a secondary ambient temp monitor which woke me up with an alarm when the temp dropped to 165. I was able to quickly get to the grill and push the pellets into the auger and keep it going. My advice never go more than 6 hours without checking on the hopper. In addition the poor placement of the pellet sensor makes it useless. It should be placed directly over the auger. That being said the grill is beautiful, built in America, holds temp great, grilling space is amazing and I’ve turned out some very delicious food off this grill. Having two temp probes included is great! Also having the availability of using four ports total for temp monitoring is outstanding. The grill communicates with the app well and clean up is easy as long as you use an aluminum pan for grease drippings. Simply vacuum out all the ash, wipe down the outside of the grill and cover it. I wanted so badly to give this grill a 5 star rating because I love the Weber brand but 3 stars is very fair. I’m sure Weber has something in the works for a new pellet grill that resolves all these issues and more. Maybe the can provide a credit to the customers that own SmokeFire grills in order to buy the new one. I think that would help to create brand loyalty and ensure customers retention.
Response from weber.comBy Weber Grills, Consumer Care , October 10, 2022
Thank you for your feedback. Your experience and satisfaction are important to us! We will bring your comments to the appropriate teams, as we are always interested in evolving and improving our products.
We recommend using fresh Weber pellets in your SmokeFire. Fresh pellets will snap when broken in half, not crumble. Dusty, crumbly pellets can create many unwanted issues such as auger jams and pellet bridging. Either of those issues could cause your grill to shut down mid-cook.
We would like to know more about your experience and offer our support. Please look for an email from our Care team soon. Thank you!
We recommend using fresh Weber pellets in your SmokeFire. Fresh pellets will snap when broken in half, not crumble. Dusty, crumbly pellets can create many unwanted issues such as auger jams and pellet bridging. Either of those issues could cause your grill to shut down mid-cook.
We would like to know more about your experience and offer our support. Please look for an email from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Walt A
Gender:Male
Verified Purchase:Yes
I have owned other pellet grills and the Smokefire is the best all around. The open flame allows for a cooking flavor similar to charcoal but the wood pellets has a cleaner flavor. The temperature are accurate and you can cook low and slow or sear a steak at 600 degrees. I owned one of the original versions which had some issues but Webber supported the product with replacement parts/unit and it’s now working good.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Front Porch Cue
from Waverly, OH
Gender:Male
Verified Purchase:Yes
Quick to warm up, even temp across the cool surface
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: C Weston
from Southwest Missouri
Gender:Male
Verified Purchase:Yes
My complains, as they are, having nothing to do with the cooking/smoking of the Grill. Very satisfied with the EX6. The glow plug is a bit difficult to install and the flavorizer fall out of place easily.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Matt BM
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I Have always had gas, so glad I made the switch. I would recommend this to my friends.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Steve3131
Verified Purchase:Yes
Make sure you read the manual. Had a “friend “ think he knew all he needed to know and burnt the grill up. I was so upset I almost threw the thing in the dumpster. Thankfully I called weber before I did that and they were amazing. Walked me through how to get all th pictures the need to tell me what I need to replace. When we got a list together the replaced everything under warranty. Great customer service.
Written by a customer while visiting weber.com
Posted by: STATHOP
from Springfield Ohio, 45503
Gender:Male
Verified Purchase:Yes
So Far everything is working great. Love how much space it has compared to the EX4. Very Satisfied.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: jack litzau
from litchfield mn
Gender:Male
Verified Purchase:Yes
Used 4 times for ribs, meatloaf, burgers, and steaks. All turned out and tasted perfect.
I would recommend this to a friend!
Written by a customer while visiting weber.com