Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Customer Rating
1
Waste of Money and Food
on August 27, 2023
Posted by: Anonymous
from St Louis Mo
Gender:Male
I’ve had this for a few years (unfortunately). It cooks the best steaks and burgers. But it won’t stay on long enough to cook a brisket or pork butt. It will flame out. It will make you push pellets down into the hole to feed the auger. The app doesn’t alert You to temperate drops. If it fails and you notice it, it takes 15 minutes to cycle through its shutdown process so you can start it again. And if you use the smoke boost feature? It will flake out every time and not tell you. When you restart it, it will over feed the flame pot spilling pellets everywhere. Then those will catch on fire in a huge way almost catching your whole grill and pellet box on fire. Stay away!!
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, August 28, 2023
Your feedback means a lot to us. We are very sorry to hear about your experience with the SmokeFire EX6.
We expect your grill to perform without issues! Your grill is backed with an outstanding warranty because we stand by the quality of our products!
Our Care team is here to help! Please look for our outreach soon. Thank you!
We expect your grill to perform without issues! Your grill is backed with an outstanding warranty because we stand by the quality of our products!
Our Care team is here to help! Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Jeff Taylor
from Chicago, IL
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Overall pleased , but Auger
Motor failed and had to be replaced leaving me
With concerns on weather or not I should keep the unit.
Motor failed and had to be replaced leaving me
With concerns on weather or not I should keep the unit.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, August 25, 2023
Thank you for your feedback and for being a Weber griller! We value your insight, and we would like to know more about your experience.
We are sorry about the disappointment caused when your auger motor failed, and we are here to help. Our products are backed by a generous warranty because we stand by their quality.
Please look for an email from our Care team soon. Thank you!
We are sorry about the disappointment caused when your auger motor failed, and we are here to help. Our products are backed by a generous warranty because we stand by their quality.
Please look for an email from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Busymom2four
from Minnesota
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
The product has the most uneven heat on the cooking surface than any I have ever seen. It flares up with the smallest amount of grease causing ruined steaks and burgers. I tried to use it multiple times, called customer service and eventually returned it within the window to receive my money back. The most positive thing I can say is they gave me a full refund and I purchased a different brand that works great.
Response from weber.comBy Weber Grills, Consumer Care, August 24, 2023
We value your feedback, and we are sorry to learn about the disappointing experience you had. We expect our SmokeFire grills to provide outstanding results when grilling at high temps or smoking low and slow. We apologize that this was not what you experienced!
We care about your satisfaction, and we will make sure your feedback is passed to the appropriate teams. Our Care team is always here to help our Weber fans. Thank you!
We care about your satisfaction, and we will make sure your feedback is passed to the appropriate teams. Our Care team is always here to help our Weber fans. Thank you!
Written by a customer while visiting weber.com
Posted by: James Pet.
Gender:Male
Verified Purchase:Yes
Once running the SmokeFile is fine. Startups tend to over-heat and it takes a while to cool down unless you open the hood and vent heat out. There is no live running temp, just a auto calculated running temp. It makes it impossible to know the actual current temp of the grill unless you use a optional ambient temperature sensor.
For low temp cooking it is adequate. For high temp cooking it works very well.
Response from weber.comBy Weber grills , Consumer care, August 14, 2023
Your feedback is very important to us. We are very sorry to hear you are having issues with your SmokeFire EX6. We are here to help.
We expect your grill to perform without issues! Your grill is backed with an outstanding warranty because we stand by the quality of our products!
Our Care team is here to help! We want you to get the most out of your grill! Please look for an email from us soon. Thank you!
We expect your grill to perform without issues! Your grill is backed with an outstanding warranty because we stand by the quality of our products!
Our Care team is here to help! We want you to get the most out of your grill! Please look for an email from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Maine
Gender:Male
Verified Purchase:Yes
This was a design failure. The hopper on the back was clearly a mistake. This required the auger opening to be too small and offset which made it far to easy for the pellets to bridge. I suspect the grill was tested in ideal conditions but when used outside in humid or rainy weather, I had to constantly stir the pellets to get them to feed properly. Also it was nearly impossible to fill the hopper without spilling pellets everywhere. Thank you for taking this back and honoring your warranty. When you re-design this product with a proper pellet feed system, I will re-purchase it.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, August 15, 2023
We value your feedback, thank you for your honesty and insight! We are sorry to learn that you were not satisfied with your SmokeFire EX6 grill and decided to return it. That is not the experience we expect our fans to have!
Our Care team is always here to help. We look forward to helping with your next Weber purchase! Thanks again!
Our Care team is always here to help. We look forward to helping with your next Weber purchase! Thanks again!
Written by a customer while visiting weber.com
Posted by: Tony Joe
from Illinois
Gender:Male
Verified Purchase:Yes
The red caps where you plug the temperature probe in keep falling out. Otherwise the Smokefire works good so far
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
on August 6, 2023
Posted by: 2021
from Alabama
Gender:Male
Expertise:Intermediate
Hit and miss if it will turn on and stay on. Most of time I have to go back to the stove to finish cooking my meals. The glow plugs always go out. Once the troubleshoot codes come on not even changing the glow plugs will get you back cooking. And yes I’ve followed the instructions and it just doesn’t work.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, August 7, 2023
We appreciate your feedback regarding the SmokeFire EX6. We are very sorry to hear about your experience.
We expect your grill to perform without issues! Your grill is backed with an outstanding warranty because we stand by the quality of our products!
Our Care team is here to help! We want you to get the most out of your grill! Please look for an email from us soon. Thanks!
We expect your grill to perform without issues! Your grill is backed with an outstanding warranty because we stand by the quality of our products!
Our Care team is here to help! We want you to get the most out of your grill! Please look for an email from us soon. Thanks!
Written by a customer while visiting weber.com
Posted by: osalas
from Chicago
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I doesn't work in less than 3 months, no power to the controller or any components
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, August 8, 2023
Your feedback is very important to us. We are very sorry to hear you lost power to your grill. We are here to help. Our Care team is reaching out to assist you further. Thank you!
Written by a customer while visiting weber.com