Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Anonymous
from Hallandale Beach, Florida
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Totally unreliable. The burner often stops in the middle of the cooking with no apparent reason. It also has hard time to reach temperatures above 450 degrees Fahrenheit. There are multiple videos that comment on the error generated by the system. I went through the instructions, but next time I turned the grill on, the problem appears again. I feel really bad to even try to grill anything again, as most likely I will have to take the meat partially cooked and finish inside the house. It is impossible to try to use this product.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, April 11, 2022
Thank you for your feedback. We are sorry to learn that you have not had a reliably great experience with your SmokeFire EX6 grill. We apologize for the disappointment and we understand how frustrating it can be when you are not getting the results you expect.
Our SmokeFire grills have a bit of a learning curve, like any new grill. We are confident that with some troubleshooting and guidance that you'll be impressed with the improvement.
Please look for an email outreach from our Support team. We're here to help! Thank you!
Our SmokeFire grills have a bit of a learning curve, like any new grill. We are confident that with some troubleshooting and guidance that you'll be impressed with the improvement.
Please look for an email outreach from our Support team. We're here to help! Thank you!
Written by a customer while visiting weber.com
Posted by: Carguy Howard
Verified Purchase:Yes
Grilling has never been easier. It's like a set it and forget it. Grill warms up quickly and cooks to set temp. I think the pellet hopper is a poor design for overnight cooks as pellets don't fall as they should. I also prefer the stronger smoke profile of charcoal and wood chunks.
Written by a customer while visiting weber.com
Posted by: BC - Chicago, IL
from Chicago, IL
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
At the time of this post i have 4-5 sessions of grilling totalling 8-10 hrs of use.
This grill/smoker has been everything it was descibed as. Heats up fast, well built, great display and interface etc. Has many options like up to 4 probes, front and side shelves, standard handle light also works well. Pellet feed has bee flawless with very little extra ash escaping the tray.
Some room for improvements. I added a smoker approved lid gasket to help keep in heat and smoke. Cheap upgrade. Wifi connection is great but if you only use Bluetooth the range is VERY limited. I would say anything over 30' gets spotty. Grease does make its way to the drip tray but not without help after grill is cool from the included plastic scrapper. My thought is that because it shares a path with the ash... it gets sticky/hard before it flows out.
Overall very pleased.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Pennsylvania
Gender:Male
Verified Purchase:Yes
I have owned kettles, large offsets and drum smokers. I was a bit apprehensive about a pellet grill as I like working with charcoal and wood to accomplish traditional bbq flavors. With constantly having busy schedules on the weekends I like the idea of having a pellet grill to manage almost like an oven. I know the generation one models had a bad reception online however that did not deter me from purchasing another weber product. So far I have not been disappointed whatsoever. I have smoked ribs, kielbasa, whole chicken and brisket. The flavor is in my opinion very close to a traditional offset. For the effort of plugging in the unit, filing the hopper and hitting some buttons you produce a great product. I have not tried direct grilling and I did not purchase for high temp cooking. I still use my Weber Performer or Genesis for direct, high temp cooks. Love the looks of the unit too. Highly recommend if you’re in the fence.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: RE Iowa
from Iowa
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
When using Weber pellets and cleaning out the grill after each use, it is hard to beat. Consistent temp, even cook, great space. Areas in need of improvement are the feeder, too many times I have to open and manually push pellets down, the auger, not great with smaller pellets, the shutdown sequence pushes all the pellets into the box so if you don’t clean them out EVERY cook you get a big fire that ruins your next smoke.
Response from weber.comBy Weber Grills, Consumer Care, July 27, 2022
Thank you for your feedback, we appreciate having your valued business! We are sorry to hear you are not pleased with the performance of your SmokeFire EX6, but we are here to help! We suggest using fresh Weber pellets and cleaning the burn pot before each use.
So we can provide further assistance, our kind Support team would like to follow up with you. Please be on the lookout for an email, thank you!
So we can provide further assistance, our kind Support team would like to follow up with you. Please be on the lookout for an email, thank you!
Written by a customer while visiting weber.com
Posted by: Hollie M
from Tennessee
Gender:Female
Verified Purchase:Yes
Ours hasn’t worked correctly since we purchased it. Weber sent all new parts and the grill shorted out first time we used it. Would never buy again. Piece of junk!!!
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, July 28, 2022
Thank you for your feedback. We are very sorry for the inconvenience you are experiencing with your new SmokeFire grill. We would never expect you to have these issues, and we apologize for the disappointment.
Your grill is covered under warranty, and we are here to help!
Please look for an email outreach from our Care team soon. Thank you!
Your grill is covered under warranty, and we are here to help!
Please look for an email outreach from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Stl Grillmaster
Gender:Male
Verified Purchase:Yes
Great great great love the grill. Good upgrade from the first one
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Quality looks and performance second to none 🙂
on November 15, 2022
Posted by: CJBbq
from MS
Gender:Male
Verified Purchase:Yes
This grill is amazing!I cooked ribs, ribeyes and burgers and the flavor was awesome.Weber knock it out of the park with this grill.
I would recommend this to a friend!
Written by a customer while visiting weber.com