Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: WA-JC
from Washington
Verified Purchase:Yes
Pellet bridging problems (can't be that expensive to add something to keep the pellets from bridging instead of relying on gravity feed). Takes a long time to shutdown (whenever the SF throws an error) before you can restart the SF again. Stainless stell shelf feels cheap and flimsy.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, May 20, 2022
We appreciate your feedback regarding the Smokefire EX6. We are so sorry to hear of your disappointment with the pellet bridging, the long shut down, and the quality of the side shelf.
We recommend using fresh Weber pellets in your SmokeFire. Fresh pellets will snap when broken in half, not crumble. Dusty, crumbly pellets can create many unwanted issues such as auger jams and pellet bridging.
Your grill is backed by a generous warranty. Please look for an outreach email from our Support team. Thank you!
We recommend using fresh Weber pellets in your SmokeFire. Fresh pellets will snap when broken in half, not crumble. Dusty, crumbly pellets can create many unwanted issues such as auger jams and pellet bridging.
Your grill is backed by a generous warranty. Please look for an outreach email from our Support team. Thank you!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Knox Indiana
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
When it’s working good you can’t beat it, but when it called for an update,I did,but have had nothing but problems since. Now, every time I use it I have to do a factory reset and then it works right half of the time.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, May 22, 2022
Thank you for your feedback. We are so sorry to hear of your issue with the update. We are happy to help get this resolved so you can get back to enjoying your grill. Our Support team is reaching out to assist you further. Thank you!
Written by a customer while visiting weber.com
Posted by: Mr Hauss
from Chicago, IL
Gender:Male
Verified Purchase:Yes
Love it. Assembly wasn’t bad and it worked great yesterday. Made some chicken last night and it was great. Going to put the ribs on this weekend so will have more content after the weekend. Just a beautiful smoker
Written by a customer while visiting weber.com
Posted by: Mech Girl
from San diego, California
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
It's great when it works. The app has connected to the grill once. I've reinstalled it multiple times. Doesn't always cook evenly across all the burners. Love the taste when it does work though. Wasn't even a year and a fuse broke in it. Customet service was helpful and walked me through fixing it. The customer service website doesn't offer a lot of useful solutions.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, May 23, 2022
Thank you for your feedback. We are so sorry to hear your experience did not match your expectations. We want to know more about your situation to assist you further. Our Support team is reaching out to follow up. Thank you!
Written by a customer while visiting weber.com
Posted by: SmokeFire Timmy
from Milwaukee, WI
Gender:Male
Verified Purchase:Yes
I really enjoy cooking with the EX6! This is my first pellet smoker and I decided to stick with Weber because I've been a Weber fan since I saw my dad cooking with one back in the 70s when I was a kid. The EX6 is easy and fun to use, and it looks fantastic. The cover for it is waterproof and breathes easy so I have no fear keeping it outside. Very happy with the unit.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Scott Sim
from Columbus Ohio
Gender:Male
Verified Purchase:Yes
Great grill/smoker, only issue is the pellet tray doesn’t feed pellets the best, you have to manually push pellets down the slide after about 3 hours or so depending on your temperature. Otherwise no complaints at all and temperature range is fantastic! Excellent results so far!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: CraigBob
from MI
Gender:Male
Verified Purchase:Yes
The control needs to be simplified and the. You should just be abel to adjust up and down temps without a lot of strokes and movements. A nice grill but I would rather have charcoal and a more reasonable price.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, May 27, 2022
Thank you for your feedback and suggestions! We greatly value the experiences and opinions of Weber fans like yourself.
We appreciate your suggestion about the controls and we would like to know more about your experience. Please look for an email outreach from our Support team soon. Thank you!
We appreciate your suggestion about the controls and we would like to know more about your experience. Please look for an email outreach from our Support team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Edumedic
from Kansas
Gender:Female
Verified Purchase:Yes
Great grill and amazing results when smoking meats. However, still struggling with the app. I've stopped trying to use it because it tries to update every time I turn it on and then shuts down the grill while we're trying to cook something to install the updates. If this only happened once I would understand the grill needed to update, but it happens whenever I try to use the app. If you don't want to use the app, the grill gets 5 stars easily, but because one of the Weber selling points is the app, I feel it loses a star because the app makes an otherwise great grill a frustration.
I would recommend this to a friend!
Written by a customer while visiting weber.com