Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: Jaycue
from Tampa, Fl
Gender:Male
Verified Purchase:Yes
This grill is amazing. It maintains the heat well and is very versatile. I am loving it!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Christopher8
from NewOrleans, LA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Great so far! I’ve had the grill about a month. I have cooked a couple things and have been very pleased with the results; good flavor, even heat distribution…
Very user friendly and simple to get started. Time will tell the durability.
The grill is easy on the eyes as well. :-)
Very user friendly and simple to get started. Time will tell the durability.
The grill is easy on the eyes as well. :-)
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Michael m. R.
from Eau Claire WI
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Had trouble getting it to connect with my phone, then controller went to recovery mode. Weber sent me a new controller within 2 days, installed it and everything works fine. I have noticed that the grill seems to have a cool spot to the left side, not sure if this will disappear with more use of the grill, as I have only used it twice.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, April 26, 2022
Thank you for your feedback. We are happy to hear our one of our reps placed your order for the controller and got your parts out fast.
Regarding the hot spot, we would suggest keeping the lid closed as much as possible to help the temperature even out across the grill surface.
Our Support team is reaching out to see how we can assist you further. Thank you!
Regarding the hot spot, we would suggest keeping the lid closed as much as possible to help the temperature even out across the grill surface.
Our Support team is reaching out to see how we can assist you further. Thank you!
Written by a customer while visiting weber.com
Posted by: Ray & Jane
Expertise:Intermediate
Verified Purchase:Yes
Seems pricey, not excited about wifi, doesnt transfer heat from 1 end of grill to other, not able to hook up to my phone, but does hook up to my tablet. Im not impressed with this grill. Wishing i would not have bought it.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, May 2, 2022
Thank you for your feedback. We are sorry to learn that you are having issues with your SmokeFire grill. We apologize for your frustration and we'd like to help.
As you may know, some easy-to-adjust factors like keeping the grill lid closed as much as possible will help the heat even out across the grill. We also recommend using fresh Weber pellets in your grill for the best results.
Our Support team will be reaching out to assist you further. Thank you!
As you may know, some easy-to-adjust factors like keeping the grill lid closed as much as possible will help the heat even out across the grill. We also recommend using fresh Weber pellets in your grill for the best results.
Our Support team will be reaching out to assist you further. Thank you!
Written by a customer while visiting weber.com
Posted by: Eric Paul
from Louisville, KY
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I've only been cooking on this thing for a few weeks now but it performs flawlessly. It's not only a great smoker but also a great grill. Everything I've made has turned out delicious.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Ben V
from Miami
Gender:Male
Verified Purchase:Yes
Pellets don't always slide down. Not reliable in the least. Wish I went with another brand or could refund this smoker.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, May 9, 2022
We appreciate your feedback and apologize for your disappointment. We expect your grill to be reliable and high-quality, and we'd like to help improve your experience.
We recommend using fresh Weber pellets in your SmokeFire. Fresh pellets will snap when broken in half, not crumble. Dusty, crumbly pellets can create many unwanted issues such as auger jams and pellet bridging.
Your grill is backed with a generous warranty. Please look for an email outreach from our Support team. Thank you!
We recommend using fresh Weber pellets in your SmokeFire. Fresh pellets will snap when broken in half, not crumble. Dusty, crumbly pellets can create many unwanted issues such as auger jams and pellet bridging.
Your grill is backed with a generous warranty. Please look for an email outreach from our Support team. Thank you!
Written by a customer while visiting weber.com
Posted by: pcjeff
from Wisconsin
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I'm loving my new SmokeFire Ex6. It produces wonderful meat and veggie dishes, and it does so with a minimum of fuss. I'm also happy with the app that lets me monitor things while not actually having to be right at the grill. Thank you Weber!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Andre Sr
from Chicago
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
This Unit provides a restaurant experience in my back yard
I would recommend this to a friend!
Written by a customer while visiting weber.com