Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: J Jobnson
Verified Purchase:Yes
The only thing I don’t like About this grill is the hopper is small and the lid to fill the hopper is awkward it needs to open away from the grill. Not towards it.
Response from weber.comBy Weber Grills, Consumer Care, January 27, 2022
Thank you for your feedback. We are happy to see that you are enjoying your SmokeFire grill. We appreciate your feedback about the hopper and we will definitely bring your comments to our team for consideration.
We are always looking to evolve our products. Feedback like yours is a crucial part of our process.
Please look for an email outreach from our Support team soon. Thank you for being a Weber fan!
We are always looking to evolve our products. Feedback like yours is a crucial part of our process.
Please look for an email outreach from our Support team soon. Thank you for being a Weber fan!
Written by a customer while visiting weber.com
Posted by: Pannos
from Utah
Gender:Male
Verified Purchase:Yes
Good smoker. Couple of upgrades needed: Storage area for cast iron items. More hanging pegs for cooking tools, better wifi radio!!!! Had to move a repeater very close, better seal in the grill. The top doesn't quite close completely. Other than that. Works great. Love that I can adjust the temp remotely
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, January 29, 2022
Congratulations on your new Smokefire EX6 grill! We greatly appreciate your feedback regarding the extra storage and tool pegs. Regarding the lid we want to get some photos and assist you further with this. Our team will reach out further to assist. Please look for an email from us. Thank you!
Written by a customer while visiting weber.com
Posted by: Greg G S
from Columbia, SC
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Has performed as promised so far! I took a chance (based on reviews of the 1st Gen model) but have experienced no negative issues to this point. Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
So far, my new EX6 has been everything I expected.
on January 31, 2022
Posted by: Joe Nomadlander
from Laveen, AZ
Gender:Male
Verified Purchase:Yes
Initial assembly was so easy when compared to wood pellet smokers from other brands (I have or have had owned 5 other brands of wood pellet smokers). Software download and activation were seamless. After assembly, wipe-down and burn-in were performed, I cooked burgers, pork ribs, beef ribs, and then a 16 pound packer brisket - all were successful and easy. (see pic of brisket)
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Chris5577
from Illinois
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Stopped working after 6 months. Replaced several parts still doesnt work. Frustrating considering how much it costs
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, February 1, 2022
Thank you for your feedback. We are surprised to hear that you have not had a good experience with your SmokeFire grill and we apologize for the disappointment.
SmokeFire models are more involved than a traditional gas or charcoal grill. There can sometimes be a learning curve when it comes to using any new grill.
We are confident that we can get you grilling again. Please look for an email outreach from our Support team soon. Thank you!
SmokeFire models are more involved than a traditional gas or charcoal grill. There can sometimes be a learning curve when it comes to using any new grill.
We are confident that we can get you grilling again. Please look for an email outreach from our Support team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: ChrisBur
from Campobello, SC
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Love the grill/smoker. Would give 5 stars, but I'm a little concerned about grease fires because of the grease track so close to the fire box. Also, the pellet tank on the hopper is a huge frustration point as the pellets do not slide down the ramp so I'm constantly getting the low fuel alert and have to sweep the pellets down into the hopper.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Best pellet grill on the market! Hands down!
on February 6, 2022
Posted by: Anonymous
from Indianapolis Indiana
Gender:Male
Verified Purchase:Yes
Outstanding pellet grill. This grill does it all! I use this thing every chance I get. Welcome the the next generation of cooking.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Joeflaps
from Washington, the state
Expertise:Intermediate
Verified Purchase:Yes
This is my first experience with a pellet smoker and I’m impressed with it so far. My biggest disappointment is the required cool-down that takes about 15 minutes before you can physically turn it off. I don’t know if other brands have a similar requirement but that’s why I deducted 1 star. The phone app is awesome. My old smoker is an offset firebox wood burner and works great but requires constant tending. So being able to change the temp from my phone is pretty cool.
So far so good
So far so good
Response from weber.comBy Weber Grills, Consumer Care, February 9, 2022
Thank you for your feedback. We're thrilled to hear that you are loving the features and cooking experience you get with your SmokeFire EX6 Wood Fired Pellet Grill. We apologize for your disappointment with the shutdown process.
The shutdown process clears the auger and burn pot of any remaining pellets and ashes to make cleanup easier and provide a great startup experience the next time you use your grill.
Your satisfaction is important to us. Please look for an email from our Support team soon!
The shutdown process clears the auger and burn pot of any remaining pellets and ashes to make cleanup easier and provide a great startup experience the next time you use your grill.
Your satisfaction is important to us. Please look for an email from our Support team soon!
Written by a customer while visiting weber.com