Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Customer Rating
2
Works when it works
on November 18, 2023
Posted by: Chuck23
from Virginia, mn
Expertise:Intermediate
Bought the 1st generation a few years ago. That one had a major failure in a support leg. Weber sent me a generation 2 to replace the failed one. I have spent many hours using this smoker. When it works it is great. The trouble is with their glo plug set up. I have had glo plugs last months and others have failed within a cook or two. I have had three major fire from excessive pellets being dumped into the fire pot. When that happens most of the time it is just a flame out but if there are hot spots watch out flames everywhere. If I had to do this purchase again, I would choose another smoker brand. I am sorry weber but you failed on this product.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, November 29, 2023
Thank you for taking the time to leave us a thoughtful review. We are sorry to learn that your SmokeFire EX6 grill is not performing as reliably as we expect from our products. We are known for backing our grills with a generous warranty because we care about the quality of our products and their performance.
Our Care team would like to offer further assistance to help improve your grilling experience. Please look for our email outreach. Thank you!
Our Care team would like to offer further assistance to help improve your grilling experience. Please look for our email outreach. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Do not buy
on October 21, 2023
Posted by: Buyatraeger
from Texas
Expertise:Intermediate
Does not work, has ruined 2 brisket cooks now for me.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, October 23, 2023
Your feedback means a lot to us. We are so sorry to hear you had two briskets ruined by the grill not running correctly. We want to know more and offer our assistance. Please look for an outreach email from our Care team soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
4
I am loving this grill
on October 18, 2023
Posted by: Anonymous
from Austin, TX
Bought the grill about a month ago and so far it has performed extremely well for us. Everything we cook on it comes out amazing. The only issue we have had is fir some reason the flame went out in the middle of a brisket cook and it took a while to get it going again. not really sure what happened but all turned out well
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
4
Cooks like a gas grill with a smoke flavor
on September 20, 2023
Posted by: Tom Friebel
from Waynesboro,PA
Verified Purchase:Yes
Works well. Heats up fast. Cooks like a gas grill with a smoke flavor. I clean the grill after every use due to reviews of grease fires. That’s the reason for 4 stars because of extra maintenance for frequent cleaning. I have not had any problems. I am Webber brand loyal.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Ask Coach Cash
from Grayslake Illinois
Verified Purchase:Yes
Excellent performance and I no longer need a clunky gas grill on standby to cook quickly. My SmokeFire does it all. Smoked and Stoked! Yeah Man!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Long Island, New York
Verified Purchase:Yes
Temperature stays very consistent and varies little over the different areas of the unit. Overall, I have used this smoker for various proteins and have had greats cooks on all of them. The 4 probes makes for a wonderful experience with the app.
The only issue to note is that the grease system does not have the grease go to the grease tray as it gets caked up with the ash. I have cleaned the ash and the ash grease mix after each cook. Not a huge issue but something to be aware of if you are looking to purchase.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Charleston, SC
Gender:Male
Verified Purchase:Yes
Have used 3 times so far, and the SmokeFire has performed perfectly! I made the best chicken in my life! I'll keep trying new items, super exciting.
Only minor negatives would be the low fuel alarm and connectivity range. You have to see the notice on the grill display. Couldn't you get an alarm on your phone if connected?
Only minor negatives would be the low fuel alarm and connectivity range. You have to see the notice on the grill display. Couldn't you get an alarm on your phone if connected?
Also, the connectivity range seems to be around 20 feet. So if you carry your phone into the house, you have no notice from the SF. Seems that would be something easy to improve.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
Never hold temp
on August 27, 2023
Posted by: Mhuttig
from Greenville SC
Gender:Male
I purchased this over a year ago and have issues after first month, even after cleaning after almost every cook.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills , Consumer care, August 28, 2023
We appreciate your feedback. We are very sorry to hear you are having issue with your grill. Our Care team wants to know more about your experience and assist you further. Please look for our outreach soon. Thank you!
Written by a customer while visiting weber.com