Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: cdoc777
from New Haven, CT
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I am in love. This thing is a beast and performs beautifully. Assembly was smooth and took about two hours with help of my three year old. Cooks like a champ. Set it and forget it. Have a lot and I can wait to do even more. Don’t hesitate order one right now you will be happy.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Jlabom
from NC
Gender:Male
Verified Purchase:Yes
Good smoker, makes some really great BBQ. The only issue I have with the Smoker is the software. When increasing temperatures the Smokefire sometimes takes an inordinate amount of time to increase the heat. Sometimes I have to increase the temps to 350-400 to get the Smokefire to start heating up, then I need to decrease to the temperature needed.
Other than that, I love this thing!
Other than that, I love this thing!
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, July 23, 2021
Thanks for taking the time to share your experience with your new SmokeFire EX6. We can certainly help you with the grill getting up to temp and we will want to dig into that with you.
In the meantime, here are some tips. It’s important to make sure you've downloaded the latest version of the Connect app and updated your grill to the latest software and firmware. You can find the latest version information for your grill and the Connect app here https://consumer-care.weber.com/hc/en-us/articles/360042696872
The quality of the pellets you are using can also impact the performance of your grill. We recommend using Weber pellets for best results.
We will follow-up via email to ensure that your grill is working as it should. Thanks!
In the meantime, here are some tips. It’s important to make sure you've downloaded the latest version of the Connect app and updated your grill to the latest software and firmware. You can find the latest version information for your grill and the Connect app here https://consumer-care.weber.com/hc/en-us/articles/360042696872
The quality of the pellets you are using can also impact the performance of your grill. We recommend using Weber pellets for best results.
We will follow-up via email to ensure that your grill is working as it should. Thanks!
Written by a customer while visiting weber.com
Posted by: Brad M.
from St. Louis, MO
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Not heating up or holding it’s temperature. I would use it more, if it worked properly. It worked fine when I initially used it. Since then, the problems have started.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, Weber grills , July 21, 2021
We are sorry to learn that you are having heating issues with your new SmokeFire EX6. Are you receiving any error codes? Also, what type of pellets are you using? We are happy to help! Please be on the lookout for an email from us. Thank you!
Written by a customer while visiting weber.com
Posted by: Loganville Griller
from Loganville Ga
Gender:Male
Verified Purchase:Yes
I own a first generation and worked through all of the issues and didn’t throw in the towel… once it was lined out I loved it. I purchased this second generation for our vacation home. I own many Weber products and loyal to a brand that provides customer service and performance.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
1
Major disappointment!
on July 18, 2021
Posted by: Dave15
from Springfield Illinois
Gender:Male
Purchased a EX6 to replace both a gas grill and popular premium pellet grill which I had had for several years with no problems.
After a trial run earlier in the week we fired up our new Weber EX6 to entertain friends and show off our new “multi function “ smoker grill. Needless to say we were both disappointed and slightly embarrassed when after about 1 hour of firing up the grill to smoke some ribs and chicken for our guests, the grill suffered a major malfunction and basically shut down. After excusing myself,and leaving my wife with the guests I started troubleshooting the problem. Long story short, the glow plug was non functional and had basically fused itself to its bracket assembly. It would have been bad enough if I had to replace the glow plug after only two uses, but the failure was so severe that the bracket assembly was non- functional. Our friends had quite a chuckle suggesting that we should have stayed with our previous brand of smoker “ which they all have “. I would have expected better quality control and am extremely disappointed in my purchase.
After a trial run earlier in the week we fired up our new Weber EX6 to entertain friends and show off our new “multi function “ smoker grill. Needless to say we were both disappointed and slightly embarrassed when after about 1 hour of firing up the grill to smoke some ribs and chicken for our guests, the grill suffered a major malfunction and basically shut down. After excusing myself,and leaving my wife with the guests I started troubleshooting the problem. Long story short, the glow plug was non functional and had basically fused itself to its bracket assembly. It would have been bad enough if I had to replace the glow plug after only two uses, but the failure was so severe that the bracket assembly was non- functional. Our friends had quite a chuckle suggesting that we should have stayed with our previous brand of smoker “ which they all have “. I would have expected better quality control and am extremely disappointed in my purchase.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, Weber grills , July 26, 2021
Thanks for taking the time to share your experience with your new SmokeFire EX6. We are very sorry to hear that your experience with SmokeFire was less than optimal. We will reach out to understand more about what happened and to make sure that your new glowplug is working well. You will receive an email from us here shortly. Thanks!
Written by a customer while visiting weber.com
Posted by: Smoooke
from California
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
This smoker is really good and kinda easy, but the first time we tried to start it up it had a problem to start the flame and we had to call for service After it was fixed we smoked some ribs and pork butt and chicken and salmon everything turned out very tasty Downside it's uses a lot of pellets, if you need to use it for 5-6 hours you need to refill the hopper at least twice.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Emily H.D.
from Indianapolis, IN
Gender:Female
Verified Purchase:Yes
I give this grill a SOLID four stars. As far as how it cooks food: AMAZING. Everything I've cooked in this grill has been unbelievable (chicken, fish, pork, beef, veggies, you name it!)
The only reason I dont give it five stars is because I occassionally have issues with starting it. I will start the grill and walk away for it to heat up, I come back and it's dispensed loads of pellets, but it's not actually heating up. Happens apprx 1 out of 10 times. Frustrating, but easy to fix (shut down the grill, clean out the pellets, start it up again and it works fine). Otherwise, absolutely love this grill. I would still 100% recommend it.
The only reason I dont give it five stars is because I occassionally have issues with starting it. I will start the grill and walk away for it to heat up, I come back and it's dispensed loads of pellets, but it's not actually heating up. Happens apprx 1 out of 10 times. Frustrating, but easy to fix (shut down the grill, clean out the pellets, start it up again and it works fine). Otherwise, absolutely love this grill. I would still 100% recommend it.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: M Rootberg
from Vail Co.
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Enjoying cooking with SMOKEFIRE. Chicken lamb salmon steak all come out great. The temp probes take guess work away for us dummies.
I would recommend this to a friend!
Written by a customer while visiting weber.com