Customer reviews from weber.com
Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Average customer rating
4
(571 Reviews)
Rating breakdown 571 reviews
5 Stars
311
4 Stars
116
3 Stars
47
2 Stars
34
1 Star
63
79%of customers recommend this product.
(
389 out of
490)
Customer Reviews for Weber - SmokeFire EX6 (2nd Gen) Wood Fired Pellet Grill - Black
Posted by: TheMang
from Georgetown, TX
Gender:Male
Verified Purchase:Yes
So far the EX6 has been flawless. It grills pretty well, smokes amazingly, and even gets hot enough (600 degrees) for cooking pizza. If you know what you’re getting into (slightly more cleaning up of grease in the cook box than a traditional pellet grill), you will have great success with this grill. Overall it works a lot better than my old one from a competitor.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: David in OvPark
from OvPk, KS
Verified Purchase:Yes
The grill and smoker are working pretty much as advertised. The app is super easy to use. My problem happened three weeks ago, less than 30 days into ownership. I had company over for dinner and was going to smoke/grill 4 really nice bacon wrapped fillets. Upon starting the Weber, I got an error message about motor failure. In other words, no pellets were getting into the fire mechanism. I pulled a teeny, tiny charcoal grill out of my basement and made things work, but I was hot. Weber sent me a new motor for me to install myself, but it took 10 days to get here. It’s currently operating fine, but I’m still really grumpy!
Response from weber.comBy Weber Grills , Weber Grills, September 14, 2021
Hello, thank you for taking the time to share your feedback on your SmokeFire. We are so sorry to hear about the disappointing experience you had when grilling bacon wrapped fillets and that your order was delayed. Certainly, we would not expect you to have issues with the motor. We are glad to hear that you received your motor and that your grill is working properly. We want to help make this right for you, please be on the lookout for a follow-up email from us shortly. Thank you!
Written by a customer while visiting weber.com
Customer Rating
1
Gen 1 was Alpha version, Gen 2 is a Beta version!
on September 12, 2021
Posted by: ABurnes
from Illinois
Gender:Female
Verified Purchase:Yes
We really wanted to like this product after owning several other Weber cookers.
Had controller completely freeze up and shut down cooker on 3 separate cooks, allowing the cooker to get cold and ruin the meat we were cooking.
Contacted company and they wanted to know what brand pellets we used!? At that point we decided to return and make use of the money back guarantee, which also went far from smoothly, taking a month and a half and many phone calls to get our refund.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, September 17, 2021
Thank you for your feedback and for being long-time Weber fans. We are disappointed to hear that your experience with your SmokeFire grill did not leave you impressed and that your return process was not as smooth as we would expect. Your satisfaction is important to us and we are sorry that we missed the mark. We wanted to make sure that we did everything we could to make things right, so we followed up with an email. Thank you again for your many years as a Weber fan!
Written by a customer while visiting weber.com
Posted by: Oilman
from Tulsa, OK
Gender:Male
Verified Purchase:Yes
Super easy to use let’s a beginner smoke like a pro
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Station8
from Wilmington NC
Gender:Male
Verified Purchase:Yes
The new gen SmokeFire EX6 is an awesome grill. It works exactly as it should with no worries.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Tom S214
from Massachusetts
Gender:Male
Verified Purchase:Yes
Love the flavor of the food. East to set up and really happy I got the SmokeFire. First brisket with no issues
Written by a customer while visiting weber.com
Posted by: Dadius_Maximus
from Huntley, IL
Gender:Male
Verified Purchase:Yes
Pros: plenty of smoke, appreciate the smoke taste vs gas, adequate cooking area, wide temp range (can smoke low and slow AND grill/sear), computer monitored/adjusted temps makes smoking much easier than my Smokey Mountain, nice looking grill, comes with two extra probes, I like the direct flame vs ambient heat from a plate of metal (I.e competitor’s design), arguably good value compared with its most famous competitor.
Cons: vastly uneven temps even with grill preheated and lid closed, flame blows to one side (once you learn the “hot” spot and colder spots you can use the variations intentionally, but if you rely on the one built-in probe you’re shooting in the dark in terms of knowing what temperature the food is actually cooking at—frustrating when trying new recipes), lots of moving parts (not confident this will last 15 years like my Weber gas grill), takes a long time to go through the “shutdown” process and you can’t bypass, thin metal body and grates compared to my Weber Genesis which is a cast-iron tank in comparison—so not much ambient temperature to mitigate heat loss when opening lid, requires frequent cleaning compared to gas but that seems ubiquitous with pellet grills, the top rack can be useful but also makes it difficult to turn meat that is under it when the grill is loaded, the cost of pellets vs gas is not insignificant, routing of probe cables from behind the lid (per instruction manual) is awkward and creates a wider gap that releases more smoke (indicating it might affect temperature or intended convection current), pellets hopper not steep enough—requires periodic manual help to avoid a pit forming.
Conclusion: Not sure yet. I’ve had this grill about 2 months and often use it multiple times a week. This is my first experience with a pellet grill. I love grilling! The SmokeFire is fun to cook with, and so far the food has turned out AMAZING most of the time. But for me this is a big investment and I want to feel more confident about build quality and parts not needing to be replaced. The uneven temperature issue seems to be very common from web comments. I’ve never had a grill that cooked perfectly evenly—so I’m not expecting perfection—but this seems a little extreme. I suspect the next generation SmokeFire will have better design to address “Cons” noted above. Just not sure if I want to wait for SmokeFire v3 or learn to live with the quirks of v2…OR go with the more expensive competitor. . .which also has its trade-offs…
I would recommend this to a friend!
Response from weber.comBy Weber Grills , Weber Grills, September 7, 2021
We would like to thank you for your thoughtful and thorough feedback! It's great to hear that you are happy with your SmokeFire, though we do understand that there are some areas you are not feeling entirely confident about. We understand that when you invest in a grill, you want it to last and perform the way that you want.
It is important to make sure your grill is fully preheated with the lid closed before adding food. After preheating, the heat will start to even out. When you open the lid, the SmokeFire engine will start running harder to keep the temperature up. When the lid is open, especially for extended periods of time, outside factors such as wind can redirect the flame and heat. It sounds simple, but please keep that lid closed for best results.
Regarding your concern about your grill lasting, please know that you are covered with a generous warranty.
Even beyond your warranty coverage, our team will be here to help with any questions or concerns.
We want you to feel supported completely with your SmokeFire. The Weber team is here for you 100%.
Lastly, The pellet "pit" you described can best be avoided by using Weber brand pellets, though it is possible that the occasional pellet void may happen.
We are always evolving and working to improve our products, and feedback like yours is always appreciated. Thanks again for your time and comments.
It is important to make sure your grill is fully preheated with the lid closed before adding food. After preheating, the heat will start to even out. When you open the lid, the SmokeFire engine will start running harder to keep the temperature up. When the lid is open, especially for extended periods of time, outside factors such as wind can redirect the flame and heat. It sounds simple, but please keep that lid closed for best results.
Regarding your concern about your grill lasting, please know that you are covered with a generous warranty.
Even beyond your warranty coverage, our team will be here to help with any questions or concerns.
We want you to feel supported completely with your SmokeFire. The Weber team is here for you 100%.
Lastly, The pellet "pit" you described can best be avoided by using Weber brand pellets, though it is possible that the occasional pellet void may happen.
We are always evolving and working to improve our products, and feedback like yours is always appreciated. Thanks again for your time and comments.
Written by a customer while visiting weber.com
Posted by: Mclovin2079
from Suffolk county New York
Gender:Male
Verified Purchase:Yes
The grill was neatly packed, instructions were easy to follow and was up and running in less than an hour. Extremely large cooking area with plenty of room to cook multiple items. The grill quickly gets to temp and maintains the set temperature. Way to go Weber, you knocked this one out of the park. This is my new favorite grill!
I would recommend this to a friend!
Written by a customer while visiting weber.com